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The Thatched Cottage Inn

3.0 star property

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Photo gallery for The Thatched Cottage Inn

Executive Double Room | 1 bedroom, laptop workspace, iron/ironing board, free WiFi
Front of property
Classic Twin Room | 1 bedroom, laptop workspace, iron/ironing board, free WiFi
Executive Double Room | 1 bedroom, laptop workspace, iron/ironing board, free WiFi
Lunch served

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Breakfast included
  • Pet friendly
  • Housekeeping
  • Parking included
  • Free WiFi
$134
includes taxes & fees
Sep 7 - Sep 8

Explore the area

View in a map
63-67 Charlton Rd, Shepton Mallet, England, BA4 5QF
  • Kilver Court
    ‪8 min walk‬
  • Royal Bath and West Showground
    ‪6 min drive‬
  • Wells Cathedral
    ‪13 min drive‬
  • Bristol (BRS-Bristol Intl.)
    ‪33 min drive‬

Room options

View all photos for Superior Double Room

Superior Double Room | 1 bedroom, laptop workspace, iron/ironing board, free WiFi

Superior Double Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Twin Room

Classic Twin Room | 1 bedroom, laptop workspace, iron/ironing board, free WiFi

Classic Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Double Room

Executive Double Room | 1 bedroom, laptop workspace, iron/ironing board, free WiFi

Executive Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Family Cottage

Family Cottage | 1 bedroom, laptop workspace, iron/ironing board, free WiFi

Family Cottage

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Double Room

Classic Double Room | 1 bedroom, laptop workspace, iron/ironing board, free WiFi

Classic Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Family Triple Room

Family Triple Room | 1 bedroom, laptop workspace, iron/ironing board, free WiFi

Family Triple Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

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About this property

The Thatched Cottage Inn

3-star Shepton Mallet hotel with private patios
Along with a restaurant, this smoke-free hotel has a bar/lounge and a garden. Free English breakfast, free WiFi in public areas, and free self parking are also provided.
The Thatched Cottage Inn offers 9 accommodations with hair dryers. Rooms open to patios. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Housekeeping is offered daily and irons/ironing boards can be requested.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access.

Onsite uncovered self parking is complimentary.

The Thatched Cottage Inn is a smoke-free property.

A complimentary English breakfast is served on weekdays between 8:00 AM and 9:00 AM and on weekends between 8:00 AM and 10:00 AM.
The Thatched Cottage Inn - This restaurant serves lunch and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free English breakfast available 8:00 AM to 9:00 AM on weekdays and 8:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Thatched Cottage Inn

Family friendly

  • Changing table
  • High chair

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 19 accessible parking spaces
  • Front entrance ramp
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • Smoking not allowed

Room amenities

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

More

  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
The host will greet guests on arrival
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Host will greet you

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Pets cannot be left unattended

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Property is also known as

The Thatched Cottage Inn Hotel
The Thatched Cottage Inn Shepton Mallet
The Thatched Cottage Inn Hotel Shepton Mallet

The Thatched Cottage Inn Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 8 out of 21 reviews
Rating 8 - Good. 8 out of 21 reviews
Rating 6 - Okay. 1 out of 21 reviews
Rating 4 - Poor. 2 out of 21 reviews
Rating 2 - Terrible. 3 out of 21 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

6.4/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Lee

Stayed 1 night in Aug 2025

8/10 Good

Khatereh

Traveled with family
Liked: Cleanliness, property conditions & facilities
I was so satisfied with bedsheets and towels cleanliness. We had a nice and comfort sleep
Stayed 1 night in Aug 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
After a long day we wanted to get a hot meal without having to go out again, we were told the kitchen wasn’t open, it would have nice to have been made aware of this as alternative plans would have been made. The rooms were comfortable, but noisy with doors banging as people arrived back late. Looks very tired and outside space requires improvement. The staff were very friendly and I understood to be new to the premises. Hopefully these concerns will be addressed
Stayed 1 night in Aug 2025

4/10 Poor

Mike

Traveled with partner
Disliked: Amenities
Advertised with room - cooked English breafast. Apparently no chef so was told when we checked in it will be a continental breakfast. Also as there was no chef there would be no evening meals for the rest of our stay. Continental breakfast was small variety pack cereals, yoghurt (just 2 available), 2 apples, 3 muffins (flies kept landing on these) & toast. Not what I would call Continental. The last morning there were some miniature pastries which were snapped up by foreign visitors.
Stayed 3 nights in Aug 2025

10/10 Excellent

Amit

Liked: Cleanliness, staff & service, property conditions & facilities
Service
Stayed 3 nights in Aug 2025

10/10 Excellent

A R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Samantha

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Deborah

Traveled with family and small children
There was no room available I was not helped by the staff thier who blamed Expedia and ignored me. I was left stranded with my family despite having booked and paid for my room. I was unable to make contact with Expedia who disabled typing on messages
Stayed 1 night in Aug 2025

8/10 Good

HELEN

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant menus need revising as little choice unless you want something with chips and greasy ones at that! On the first night I ordered one of the couple of alternatives - belly pork. The whole dish was so bad I sent it back. The manageress said she hadn’t received any other complaints but two other tables complaining about the same dish! Needless to say we ate dinner at other restaurants.
Stayed 3 nights in Aug 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The Management and staff were very welcoming.

The management and staff were very welcoming, the room was to a high standard of cleanliness, the bed was clean and comfortable. The only fault we could find was a limited menu and the non availability of a cooked breakfast. They have only recently taken over the establishment and have been left with a debt to pay from the previous proprietor. It is no longer a Green King, that was disappointing as I could of earn’t discount as a Blue light worker.
Stayed 2 nights in Aug 2025

10/10 Excellent

Christel Caderius van

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had hiked 15 miles so we were just so pleased to get in and have a good shower and a comfy bed. Just as well we were already awake though as they were sawing up wood to make decking below our room window at 7.15 am…
Stayed 1 night in Jul 2025

8/10 Good

Melinda

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The beds were wonderful, the room was larger than expected and the people were very nice. I look forward to seeing what this hotel will be like after it’s renovated and has beautiful hanging baskets outdoors. It definitely needs some TLC! Adding an espresso maker for good coffee would also be a plus hint hint ;-)
Stayed 1 night in Jul 2025

8/10 Good

Elisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Under new management and keen eager to please friendly staff. Executive beldroom of an excellent size and very comfortable. Handily placed to use as base for travelling to surrounding areas.
Stayed 2 nights in Jul 2025

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent room, good continental breakfast and welcoming staff. Disappointing evening meal experience with multiple advertised aspects of the food and wine not available.
Stayed 1 night in Jul 2025

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a lovely property with a lot of local history. The staff was exceptional and the food delicious.
Stayed 1 night in Jul 2025

10/10 Excellent

Douglas

Liked: Cleanliness, property conditions & facilities
Nice little hotel with thatched roof.
Stayed 2 nights in Jun 2025

8/10 Good

Cindy

Traveled with partner
Liked: Cleanliness, staff & service
Had to change from the booked cottage to a room in the main pub( excellent) Inn under new management struggling with bookings made under previous owner Book rooms in the pub no cooked breakfast now Cottage has no WiFi or mobile coverage very steep stairs to tiny shower/ toilet downstairs in basement Access via main road pavement or through pub with stairs and rough ground outside EV charging in car park
Stayed 2 nights in Jun 2025

10/10 Excellent

Emma

Traveled with pets
Liked: Cleanliness, staff & service, amenities
Lovely inn to stay in with my two small dogs in way through to Devon - spacious immaculate room with separate bath and walk in shower, ample parking - soon to be hooked up for EV charging too! Friendly staff and good breakfast - what’s not to love!
Stayed 1 night in Apr 2025

4/10 Poor

Loraine

Traveled with partner
Disliked: Amenities, property conditions & facilities
Edford room needs redecorating and fixing of many broken or faulty items. Bathroom the worst area with lots of faults. Noise from area below was annoying. Breakfast time limited, poached eggs were all hard and not offered orange juice, which should have been included.
Stayed 1 night in Mar 2025