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The Thatched Cottage Inn

3.0 star property

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Photo gallery for The Thatched Cottage Inn

Front of property
Lunch served
Classic Double Room | Laptop workspace, iron/ironing board, free WiFi
Executive Double Room | Laptop workspace, iron/ironing board, free WiFi
Superior Double Room | Bathroom | Hair dryer, towels, soap, shampoo

Reviews

7.2 out of 10
Good

Popular amenities

  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Business services
The current price is $121
includes taxes & fees
Jul 1 - Jul 2

Explore the area

View in a map
63-67 Charlton Rd, Shepton Mallet, England, BA4 5QF
  • Place, Kilver Court
    ‪9 min walk‬
  • Place, Royal Bath and West Showground
    ‪6 min drive‬
  • Place, Wells Cathedral
    ‪17 min drive‬
  • Airport, Bristol (BRS-Bristol Intl.)
    ‪35 min drive‬

Room options

View all photos for Classic Double Room

Classic Double Room | Laptop workspace, iron/ironing board, free WiFi

Classic Double Room

8.4 out of 10
Very good
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Classic Twin Room

Classic Twin Room | Laptop workspace, iron/ironing board, free WiFi

Classic Twin Room

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Family Triple Room

Family Triple Room | Laptop workspace, iron/ironing board, free WiFi

Family Triple Room

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed
  • Free WiFi

View all photos for Superior Double Room

Superior Double Room | Laptop workspace, iron/ironing board, free WiFi

Superior Double Room

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Executive Double Room

Executive Double Room | Laptop workspace, iron/ironing board, free WiFi

Executive Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Family Cottage

Family Cottage | Laptop workspace, iron/ironing board, free WiFi

Family Cottage

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

About this property

The Thatched Cottage Inn

3-star Shepton Mallet hotel with private patios
Along with a restaurant, this smoke-free hotel has a bar/lounge and a garden. Free English breakfast, free WiFi in public areas, and free self parking are also provided.
The Thatched Cottage Inn offers 9 accommodations with hair dryers. Rooms open to patios. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Housekeeping is offered daily and irons/ironing boards can be requested.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access.

Onsite uncovered self parking is complimentary.

The Thatched Cottage Inn is a smoke-free property.

A complimentary English breakfast is served on weekdays between 8:00 AM and 9:00 AM and on weekends between 8:00 AM and 10:00 AM.
The Thatched Cottage Inn - This restaurant serves lunch and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free English breakfast available 8:00 AM to 9:00 AM on weekdays and 8:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Thatched Cottage Inn

Family friendly

  • Changing table
  • High chair

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 19 accessible parking spaces
  • Front entrance ramp
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • Smoking not allowed

Room amenities

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

More

  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
The host will greet guests on arrival
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Pets cannot be left unattended

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Property is also known as

The Thatched Cottage Inn Hotel
The Thatched Cottage Inn Shepton Mallet
The Thatched Cottage Inn Hotel Shepton Mallet

The Thatched Cottage Inn Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 36 out of 104 reviews
Rating 8 - Good. 27 out of 104 reviews
Rating 6 - Okay. 14 out of 104 reviews
Rating 4 - Poor. 14 out of 104 reviews
Rating 2 - Terrible. 13 out of 104 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities
Lovely room, lovely welcoming staff
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
Very Spacious, Very Clean, Well Situated in Area. Everything needed for a small or a long stay. Recommend to All, will be back guaranteed!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Malcolm

Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed our stay at The Thatched Cottage inn Excellent room. Christmas Lunch was good, hot plates, large portions and very well served.
Stayed 2 nights in Dec 2025
Verified

6/10 Okay

David

Whole experience of 2 night stay was average.
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Anne

Liked: Cleanliness, staff & service, room comfort
Clean bedroom, comfortable bed, friendly staff, good English breakfast.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Julie

Lovely place to stay
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Natasha

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, staff where excellent
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Roger

Room basic but clean
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities
Room was fantastic and spotless as was the Bathroom.
Stayed 1 night in Oct 2025
Verified

8/10 Good

Michele

Liked: Cleanliness, staff & service
Very friendly Manager, Andy. He made us feel very welcome!
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Tina

Liked: Cleanliness, amenities, property conditions & facilities
The room was lovely. The bed was so comfy. Staff happy, friendly and helpful.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities
Convenient location for town centre, easy parking, clean and quiet
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, amenities
A lovely large room and bathroom - comfortable bed and large bathroom with both double shower and a bath. Very clean.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities
Great Great Great. Lovely room clean and fresh. Polite friendly staff and amazing food.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely weekend stay here in November, the place is charming and has a lot of character. The room was large, clean , well furnished and there was everything you needed , I also loved the view and that you could look out and see the thatched roof . Check in was easy , all the staff we met over the weekend were very welcoming , friendly and helpful so it made you feel very relaxed. New management had just taken over when we stayed , I was really happy with stay here and would recommend it.
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Pauline

Liked: Cleanliness, amenities, property conditions & facilities
Staff all terrific. Nice cosy space. Walkable distance to the town
Stayed 3 nights in Oct 2025
Verified

6/10 Okay

Wayne

Liked: Cleanliness
We did not eat there
Stayed 1 night in Dec 2025
Verified

2/10 Terrible

Ian

Disliked: Cleanliness, amenities
Somewhat chaotic and pretty rundown. Although the bedrooms were clean, they could have done with redecoration. Soap dispenser was almost empty and the loo seat was loose and had seen better days! The restaurant menu in the room bore no resemblance to what was actually on offer.The restaurant was also rundown and neglected
Stayed 1 night in Feb 2026
Verified

2/10 Terrible

Mark

Disliked: Cleanliness, amenities
The bath was dirty, the restaurant menu they provided in the room wasn’t what they were serving in the restaurant. The radiator in the room wasn’t working. very short staffed.
Stayed 1 night in Feb 2026
Verified

6/10 Okay

Ian

Liked: Cleanliness, staff & service
Nice large room,comfy bed. But very loud central heating boiler and only cereal and toast for breakfast when booking said English breakfast.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
This is a lovely property with a lot of local history. The staff was exceptional and the food delicious.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Full of character. Large comfortable room and huge bathroom. Staff at breakfast very friendly.
Stayed 2 nights in Sep 2025
Verified

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get, clean, quiet, comfy bed,
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Douglas

Liked: Cleanliness, property conditions & facilities
Nice little hotel with thatched roof.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Colin

Liked: Cleanliness, amenities, property conditions & facilities
Thatched Cottage inn was exactly as we had expected. A lovely room with a large en-suite all very clean and ready for occupation. The towels were large and really soft. In the morning they offer continental breakfast only, with a good range of products to choose from.
Stayed 1 night in Oct 2025