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The Well Inn

3.0 star property

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Photo gallery for The Well Inn

Miscellaneous
Superior Suite, Ensuite (Thatchers ) | 1 bedroom
Exterior
Superior Suite, Ensuite (Thatchers ) | Bathroom
Double Room, Ensuite | 1 bedroom

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Laundry
  • Housekeeping
  • Parking included
  • Free WiFi
$114
includes taxes & fees
Sep 8 - Sep 9

Explore the area

View in a map
Cannards Grave Road, Shepton Mallet, England, BA4 4LY
  • Kilver Court
    ‪3 min drive‬
  • Royal Bath and West Showground
    ‪4 min drive‬
  • Wells Cathedral
    ‪13 min drive‬
  • Bristol (BRS-Bristol Intl.)
    ‪35 min drive‬

Room options

View all photos for Double Room, Ensuite

Double Room, Ensuite | 1 bedroom

Double Room, Ensuite

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Double Room, Ensuite

Comfort Double Room, Ensuite | 1 bedroom

Comfort Double Room, Ensuite

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room, Ensuite

Single Room, Ensuite | 1 bedroom

Single Room, Ensuite

  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed

View all photos for Superior Suite, Ensuite (2nd floor)

Superior Suite, Ensuite (2nd floor) | 1 bedroom

Superior Suite, Ensuite (2nd floor)

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed OR 1 Twin Bed

View all photos for Superior Twin Room, Ensuite (2nd floor)

Superior Twin Room, Ensuite (2nd floor) | 1 bedroom

Superior Twin Room, Ensuite (2nd floor)

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Suite, Ensuite (Thatchers )

Superior Suite, Ensuite (Thatchers ) | 1 bedroom

Superior Suite, Ensuite (Thatchers )

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, Ensuite

Suite, Ensuite | 1 bedroom

Suite, Ensuite

  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed, 1 Twin Bed and 1 Twin Bunk Bed

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About this property

The Well Inn

3-star Shepton Mallet hotel close to Royal Bath and West Showground
Along with a bar/lounge, this smoke-free hotel has a coffee shop/cafe and laundry facilities. Free WiFi in public areas and free self parking are also provided.
The Well Inn offers 16 accommodations. Housekeeping is provided daily.
The hotel offers a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. Limited complimentary onsite parking is available on a first-come, first-served basis.

The Well Inn is a smoke-free property.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • A bar/lounge
  • A coffee shop/cafe

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • Smoking not allowed

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 4:00 PM - 10:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: GBP 00 per stay (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property is professionally cleaned
Property Registration Number 12115991

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

The Well Inn Hotel
The Well Inn Shepton Mallet
The Well Inn Hotel Shepton Mallet

The Well Inn Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 19 out of 65 reviews
Rating 8 - Good. 19 out of 65 reviews
Rating 6 - Okay. 12 out of 65 reviews
Rating 4 - Poor. 11 out of 65 reviews
Rating 2 - Terrible. 4 out of 65 reviews

8.6/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

jennifer

Stayed 3 nights in May 2025

8/10 Good

David

Stayed 3 nights in May 2025

6/10 Okay

Alexander

Business traveler
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Comfortable bed and great staff. Baaic room with tiny old TV
Stayed 1 night in Feb 2025

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Perry

Traveled with family

Over priced in my opinion.

In my opinion this room was not worth £150 for the night as I have stayed in much better hotels for almost half the cost. There was only half a roll of toilet paper and no milk for the tea and only one sachet of coffee. This was remedied when I asked for more in the morning. Room also seemed a bit out dated and could do with a freshen up.
Stayed 1 night in Nov 2024

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well laid out. Had interesting history
Stayed 2 nights in Oct 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff very helpful
Stayed 1 night in Oct 2024

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable, spacious room. Easy check in and out
Stayed 1 night in Aug 2024

6/10 Okay

J

Business traveler
Disliked: Staff & service

Trip to sticks

No point having (continental) breakfast if dining room is not opened until 8am. The same time most business people have to be at work at 8am. Also, forget Mondays, bingo night leaves no room for eating in.
Stayed 1 night in Jul 2024

8/10 Good

Robert

Business traveler, Traveled with partner
Room comfortable and spacious. A good base for visiting the area or staying for work.
Stayed 2 nights in Jul 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

6/10 Okay

Gary

Adequate for my needs.

Arrived on a Thursday to be told there was no food being served until Friday. They were also waiting on an alcohol delivery so there was nothing on tap apart from a lager. I did eat there on the Friday, burger and chips which was fine. I did only require a bed and a shower for three nights so I did find it suited my requirements but would have been disappointed had I required more than that. The room was located next to a very busy road, it was advertised stating this so was of no surprise to me. Too noisy to have a window open daytime or nightime.
Stayed 3 nights in May 2024

6/10 Okay

Sau

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
The overall property was reasonable and the rooms were comfortable, if small. The toilet and shower facilities were clean. However, there were some major issues: (1) There was no cook and hence no hot food available. Also no food on a Sunday evening in the close vicinity. (2) There was a leak in a sewer waste pipe which was dripping in the restaurant area but it was not closed off. (3) Although the rooms were generally clean there was a brown smear under the handle in one room. Also a kettle in a room was brown inside and not in a fit state for use. (4) There were no lounging facilities outside of the hours that staff were on duty. (5) There was no staff on site overnight and no emergency contact in case of an incident.
Stayed 2 nights in May 2024

4/10 Poor

Micheala

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Dont choose the family room squeaky beds

Room on entry was perfect for a family very clean and tidy,thats where it ends when putting the kids to bed the metal bunk beds squeak so bad they even squeak when moving a foot,the single metal bed is no better,the wardrobe was not fixed on the wall and wobbled,the matress on the double bed was perfect the mattresses on the kids beds were horrendous the metal was digging into them i ended up making beds on the floor as it was too late to move the kids and we couldnt find any other accommodation,when trying to start the shower u literally had to get in the cubicale and turn it on, no way was u going to stay dry, no plug protecters in the sockets and the bottom bunk had a socket right by there head kirsty did apologise and move us to the executive suite but we wouldnt have all fitted also the hot tap in the bathroom was very loose kirsty was very apologetic in the morning when we explained we slept on the floor all night no refund was offered even a partial refund, breakfast was good!
Stayed 1 night in May 2024

8/10 Good

N

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ticks all the boxes for a decent overnight stay.

Decent stay , ticks all the basics well. Ideal for an overnight work stay . Nice continental breakfast . Downstairs decor modern and was nice and quiet .
Stayed 1 night in Apr 2024

10/10 Excellent

trevor

Traveled with partner
Conveniently situated
Stayed 1 night in Mar 2024

8/10 Good

Kevin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Jocelyn

Room was small but it was a good price and had everything it needed to have. Only issue was the location of the room meant the free WiFi didn’t work, but other than that it was a lovely place to stay.

4/10 Poor

Mary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointing

Very disappointing hotel, felt like it was all too much trouble for the staff, especially at breakfast. Only continental breakfast don't recall seeing this at the time of booking. Had to ask for fresh pillow case as tge in the room was dirty. Very noisy room
Stayed 1 night in Sep 2023

2/10 Terrible

Simon

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
The condition of the hotel was very dated and the carpet on the stairs and in the landing is very dirty.
Stayed 2 nights in Aug 2023

2/10 Terrible

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

Bad Wi-Fi bad nights sleep

Wi-Fi was only available in the bar. No Wi-Fi at all from room 12. Asked to be moved where there was signal (had a lot of work to do) but unable to help. Booked 3 nights but left after 2. Terrible nights sleep with the sound of HGVs passing by all night. Bed was comfy and room was clean. But won’t be staying again. I did like the Inns history provided in the welcome book.
Stayed 3 nights in Aug 2023

10/10 Excellent

Laura

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Little Country Gem

Stayed for one night for business. Really good location to where I needed to be and very fairly priced. The lady who runs it was so helpful and very attentive. The room was basic but perfect for what I needed and the bed was clean and comfortable.
Stayed 1 night in Aug 2023

8/10 Good

Gogo

Traveled with group
Liked: Staff & service, room comfort
Stayed 4 nights in Aug 2023

6/10 Okay

Hayleigh

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Disappointing nights sleep but lovely staff & food

Staff were lovely and very welcoming. Hotel was clean and presented nicely. Food was great. However the beds in the family room were extremely uncomfortable. The bunk bed made so much noise it was impossible to sleep on resulting on us having to move the kids matresses onto the floor. The mattresses were veey lumpy and bumpy and had to double over the duvet to try and help (luckily we had blankets we brung for the kids to stay warm). The walls are paper thin and can every single noise. Not nice when you're next to a room with loud swearing people next door. Could also here every foot step up and down the stairs in the corrider. Some soundproofing and new beds are definitely needed. Definitely not worth the money paid for an awful nights sleep which was a shame as we was due to go longleat the next day and had very tired and miraerble kids who usually sleep well in hotels we've stayed in before.
Stayed 1 night in Jul 2023