4/10 Poor
Uto
Nov 16, 2024
Liked: Property conditions & facilities
Disliked: Staff & service
Uto
Stayed 1 night in Nov 2024
XCELSIOR HOTEL AND SPA
4.0 star property
Choose dates to view prices
Photo gallery for XCELSIOR HOTEL AND SPA
Reviews
4.04.0 out of 10
Popular amenities
- Breakfast included
- Spa
- Air conditioning
- Parking included
- Room service
- Laundry
Explore the area
48 Keating Rd Police Bazar, Shillong, ML, 793001
- India Orchidarium and Botanical Garden9 min walk
- Wards Lake9 min walk
- Bishop Falls16 min walk
- Shillong (SHL)63 min drive
Room options
View all photos for Luxury Suite, Hill View
Luxury Suite, Hill View
- 550 sq ft
- Hill view
- Sleeps 3
- 1 Queen Bed and 1 Twin Sofa Bed
View all photos for Deluxe Double Room
Deluxe Double Room
- 220 sq ft
- Sleeps 2
- 1 Queen Bed
View all photos for Comfort Double Room
Comfort Double Room
- Sleeps 2
- 1 Queen Bed
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About this property
XCELSIOR HOTEL AND SPA
4-star Shillong hotel with free minibar refreshments
This hotel features a full-service spa, spa services, and 24-hour room service. Free weekday breakfast and free valet parking are also provided. Additionally, a business center, conference space, and dry cleaning are onsite. Change of towels is available on request.
XCELSIOR HOTEL AND SPA offers 20 accommodations with free minibar items and safes. 50-inch Smart televisions come with digital channels and Netflix. Bathrooms include slippers and complimentary toiletries.
Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
Guests can indulge in a pampering treatment at the hotel's full-service spa, BODY SPA. Services include facials, body scrubs, and body treatments. The spa is open daily.
XCELSIOR HOTEL AND SPA features a full-service spa. This 4-star property offers access to a business center and meeting rooms. Guests can enjoy a complimentary breakfast on weekdays. Event facilities measuring 1000 square feet (93 square meters) include conference space. This Shillong hotel also offers spa services, tour/ticket assistance, and laundry facilities. Onsite self parking and valet parking are complimentary.
A complimentary full breakfast is served between 7:30 AM and 10:00 AM on weekdays.
Late night fare is available from 24-hour room service.
Languages
English, Hindi
Property amenities
Internet
- Available in all rooms: Free WiFi
Parking and transportation
- Free self parking on site
- Free valet parking on site
Food and drink
- Free full breakfast available on weekdays 7:30 AM to 10:00 AM
Things to do
- Full-service spa
Family friendly
- Highchair
- Laundry facilities
- Soundproofed rooms
Conveniences
- 24-hour front desk
- ATM
- Laundry facilities
- Lockers
- Luggage storage
Guest services
- Change of bedsheets (on request)
- Change of towels on request
- Dry cleaning/laundry service
- Housekeeping (daily)
- Tour and ticket assistance
Business services
- 1,000 square feet of conference space
- Business center
- Meeting rooms
Full-service spa
- Body scrubs
- Facials
- Spa open daily
Accessibility
- No elevator
More
- Banquet hall
Room amenities
Bedroom
- Bedsheets provided
Bathroom
- Free toiletries
- Private bathroom
- Shampoo
- Slippers
- Soap
- Toilet paper
- Towels provided
Entertainment
- 50-inch smart TV with digital channels
- Netflix
- Streaming services
Food and drink
- 24-hour room service
- Coffee/tea maker
- Electric kettle
- Free bottled water
- Free stocked minibar
- Meal delivery service
- Restaurant dining guides
More
- Air conditioning (climate-controlled)
- Electrical adapters
- Free daily newspapers
- Phone
- Safe
- Soundproofed rooms
Policies
Check-in
Check-in start time: 2:00 PM; Check-in end time: anytime
Check-out
Check-out before 11:30 PM
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
We should mention
This property does not have elevators
Property is also known as
XCELSIOR HOTEL AND SPA Hotel
XCELSIOR HOTEL AND SPA Shillong
XCELSIOR HOTEL AND SPA Hotel Shillong
XCELSIOR HOTEL AND SPA Reviews
Reviews
4.0
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 0 out of 1 reviews" "
10 - Excellent
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Rating 8 - Good. 0 out of 1 reviews" "
8 - Good
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Rating 6 - Okay. 0 out of 1 reviews" "
6 - Okay
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Rating 4 - Poor. 1 out of 1 reviews" "
4 - Poor
1
Rating 2 - Terrible. 0 out of 1 reviews" "
2 - Terrible
0
6.0/10
Cleanliness
2.0/10
Staff & service
10/10
Property conditions & facilities