Search Deals on

Shirakawa Vacation Packages

Very good hotel and helpful staff

Terrible Hotel — Misleading Description, Dirty Slippers, and a Breakfast Scam This hotel was absolutely awful and does not deserve four stars. Its Expedia listing is misleading and creates a completely false impression. 1. Misleading description: What looks like beautiful light-colored wood in the photos is actually cheap laminate. The room looks far better online than in reality. 2. Unsafe lighting: The floor lighting is so bright you could read a book at night. It makes sleeping difficult, but turning it off leaves a step invisible in the darkness, creating a serious risk of falling. We had to sleep wearing eye masks! 3. Disgusting slippers: The hotel provides dirty, worn-out slippers with visibly damaged soles. Completely unacceptable! 4. Breakfast SOLD OUT: During our four-day stay, breakfast was available for only two days. The other two days were SOLD OUT! How can a four-star hotel fail to provide breakfast to its guests? 5. Breakfast rip-off: Expensive, tasteless, and ridiculously inconvenient. You must order a day ahead from confusing pictures and unfamiliar Japanese dish names. You receive a fixed box of food with no substitutions or choices. It takes too long to eat and isn’t sufficiently filling. Worse, prepaid breakfasts cannot be canceled or refunded. This feels like a scam. Final verdict: Cheap materials, unsafe lighting, dirty slippers, and disastrous breakfast service. The hotel misleads guests through its Expedia listing. One of my worst hotel experiences.

We have stayed in a few Hoshino Resorts KAI hotels. KAI Saga is supposed to be the flagship KAI hotel with the most historical hot spring source but the room facilities are not at very good conditions. Suggest to improve the room facilities with more conveinient power sockets or add USB sockets at bed headboards.

This was my favorite hotel of our entire vacation. The décor was beautiful, everything was exceptionally clean, and the room had a very well-thought-out floor plan with great amenities. The bathroom and shower were wonderful, the bed was incredibly comfortable, and I absolutely loved the pillow. I would happily stay here again.

Clean room and comfortable temps with AC.

Close to airport via a taxi ride. Very comfortable room! Has a very nice onsen. Would need to take a taxi to get anyplace