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Hyatt House Richmond / Short Pump

3.0 star property

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Photo gallery for Hyatt House Richmond / Short Pump

Exterior
1 bedroom, premium bedding, in-room safe, desk
Deluxe Suite, 1 Bedroom, Kitchen | 1 bedroom, premium bedding, in-room safe, desk
Free daily buffet breakfast
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Laundry
  • Housekeeping
  • Free WiFi
  • Gym
$148
includes taxes & fees
Oct 2 - Oct 3

Explore the area

View in a map
11800 W Broad Street, Richmond, VA, 23233
  • Place, Short Pump Town Center
    ‪2 min walk‬
  • Place, Henrico Doctors' Hospital
    ‪10 min drive‬
  • Place, University of Richmond
    ‪13 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪32 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | 1 bedroom, premium bedding, in-room safe, desk

Standard Room, 2 Queen Beds

8.2 out of 10
Very good
(17 reviews)
  • 398 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

Executive Suite, 1 King Bed

  • 680 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Kitchenette

Studio Suite, 1 King Bed with Sofa bed, Kitchenette | 1 bedroom, premium bedding, in-room safe, desk

Studio Suite, 1 King Bed with Sofa bed, Kitchenette

8.8 out of 10
Excellent
(72 reviews)
  • 416 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed, Bathtub, Corner

1 bedroom, premium bedding, in-room safe, desk

Executive Suite, 1 King Bed, Bathtub, Corner

8.0 out of 10
Very good
(1 review)
  • 680 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible)

Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible) | 1 bedroom, premium bedding, in-room safe, desk

Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible)

10.0 out of 10
Exceptional
(13 reviews)
  • 416 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite, 1 Bedroom, Kitchen

Deluxe Suite, 1 Bedroom, Kitchen | 1 bedroom, premium bedding, in-room safe, desk

Deluxe Suite, 1 Bedroom, Kitchen

8.0 out of 10
Very good
(23 reviews)
  • 529 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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Lobby

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  • Pool
  • Hot Tub
  • Breakfast included
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4.8 out of 5, Exceptional, 2,789 reviews
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About this property

Hyatt House Richmond / Short Pump

3-star Richmond hotel, connected to a shopping center in Short Pump
Along with a 24-hour fitness center, this smoke-free hotel has a bar/lounge and a rooftop terrace. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, a business center, and conference space.
Hyatt House Richmond / Short Pump offers 134 accommodations with MP3 docking stations and safes. Beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay movies. Microwaves and coffee/tea makers are provided. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wired and wireless Internet access is complimentary.

This 3-star property offers access to a 24-hour business center and meeting rooms. Event facilities measuring 1755 square feet (163 square meters) include conference space. This business-friendly hotel also offers a 24-hour fitness center, a rooftop terrace, and laundry facilities. Complimentary uncovered self parking is available on site.

Hyatt House Richmond / Short Pump is a smoke-free property.

A complimentary buffet breakfast is served between 6:30 AM and 9:30 AM on weekdays.
H Bar - This bar serves dinner and light fare.

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

HYATT house Hotel Richmond-West
HYATT house Richmond-West
HYATT house Richmond-West Hotel
HYATT house Richmond West
HYATT house Richmond West
Hyatt House Richmond / Short Pump Hotel
Hyatt House Richmond / Short Pump Richmond
Hyatt House Richmond / Short Pump Hotel Richmond

Hyatt House Richmond / Short Pump Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 651 out of 1018 reviews
Rating 8 - Good. 209 out of 1018 reviews
Rating 6 - Okay. 80 out of 1018 reviews
Rating 4 - Poor. 42 out of 1018 reviews
Rating 2 - Terrible. 36 out of 1018 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Richard

Traveled with family
Zero service at hotel. No one came to our room for the 4 days we were there. Had to ask for bathroom towels several times before we got them. Old property that’s not in good shape. One elevator working for a 6 story building so every trip up or down was an unpleasant experience. Wouldn’t stay there again.
Stayed 4 nights in Jun 2025

6/10 Okay

carol

Disliked: Cleanliness, property conditions & facilities
The entrance to the hotel was very welcoming, and the breakfast was outstanding. I found our room (suite) to be less than average. The floors were old and coming apart in the kitchen area, the mattress was so old and It had a topper on it, and the couch was hard to get out of because you'd sink into it. There were two elevators there and one elevator was out for several days, which made our weight much longer each time we needed to get on the elevator. I was quite disappointed since we had planned on staying there for seven days, reduced it to six, but would've reduced it further if our plans could accommodate that.
Stayed 7 nights in Jun 2025

2/10 Terrible

Ricardo

Disliked: Cleanliness, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Jacqueline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location and dining options
Stayed 1 night in Jun 2025

10/10 Excellent

WILLIAM

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in. Very nice. Good breakfast.
Stayed 1 night in Jun 2025

4/10 Poor

keith

Traveled with family
Liked: Amenities
Rooms have a musty smell
Stayed 1 night in Jun 2025

10/10 Excellent

Robyn Lynn

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location, walkable to so many great restaurants, shops. Spacious clean rooms. Comfortable beds. Front desk staff always great us when we come in or go out. Great hotel!
Stayed 3 nights in Jun 2025

2/10 Terrible

Long

Stayed 1 night in May 2025

6/10 Okay

Cathy, Newport Beach

Great staff
Stayed 1 night in Jun 2025

6/10 Okay

Thomas

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
When we arrived early we were asked if we reserved with a third party (Expedia), then were told we would receive a text when the room was ready. Shortly after, I received notice my credit card had been charged, but still no text. We waited two more hours, finally returning at 4:00, and were allowed to check in. The new clerk apologized for never texting, but we question if using a third party contributed. Upon check out, the clerk would not provide a receipt stating that I would have to get it from Expedia.
Stayed 5 nights in Jun 2025

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The
Stayed 1 night in Jun 2025

10/10 Excellent

Lara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Angela

Stayed 1 night in Jun 2025

8/10 Good

PHIL

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

6/10 Okay

Pamela

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was wonderful and the property is in a really nice mall, but the first night we were kept awake by music literally ALL night long. I called the front desk at 4am to ask if there was a night club in the hotel that might be the source and was told no, and the girl at the front desk said she would check the parking lot. The music stopped about 5am. Unsavory behavior in the parking lot? An inconsiderate guest somewhere in the hotel? We never found out. Also it might be worth noting that at 7:30PM I tried to take a shower and there was no hot water. Again the front desk didn't have an explanation, but by 9pm I was able to take a hot shower. Overall, not a very restful stay.
Stayed 2 nights in Jun 2025

10/10 Excellent

EILEEN

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location, Location Location.
Stayed 2 nights in Jun 2025

10/10 Excellent

Landis, Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Property was exceptionally good
Stayed 1 night in Jun 2025

8/10 Good

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

4/10 Poor

Stephanie

Stayed 3 nights in Jun 2025

10/10 Excellent

Kurt

Liked: Amenities
Liked the proximity to the mall. Did not like that the courtyard area closed at 8pm.
Stayed 1 night in Jun 2025

8/10 Good

Sherman

Stayed 1 night in Jun 2025

2/10 Terrible

John

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel check in staff was rude. Room was dirty. Furniture damaged. Overpriced for value. Would never recommend to anyone that they stay there.
Stayed 2 nights in Jun 2025

10/10 Excellent

Primrose

Liked: Cleanliness, amenities
I loved that the property was located near the mall, and close to VSU. The rooms were antiquated, the mattress was okay, I didn’t like how they folded the sheets over the comforter. I would definitely stay there again. The staff was nice and I loved that each room had a microwave, fridge and coffee maker. It was ver convenient for me and my family.
Stayed 2 nights in May 2025

10/10 Excellent

Eddy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing! Our bed was so comfortable! Everything was clean, I needed a couple extra pillows and they were delivered immediately! I've had other hotel chain's tell me that they didn't have any extra pillows! So it was a pleasant experience being able to get 2 extra pillows! Lol The staff were amazing!
Stayed 1 night in Jun 2025

10/10 Excellent

Lara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025