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Hyatt House Richmond / Short Pump

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hyatt House Richmond / Short Pump

Exterior
Lobby
Executive Suite, 1 King Bed, Bathtub, Corner | Premium bedding, in-room safe, desk, laptop workspace
Deluxe Suite, 1 Bedroom, Kitchen | Premium bedding, in-room safe, desk, laptop workspace
Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible) | Premium bedding, in-room safe, desk, laptop workspace

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Breakfast included
  • Air conditioning
  • Parking included
  • Gym
  • Housekeeping

Explore the area

Map
11800 W Broad Street, Richmond, VA, 23233
  • Short Pump Town Center
    3 min walk
  • Lehja
    1 min walk
  • Richmond Staples Mill Road Station
    19 min drive
  • Richmond, VA (RIC-Richmond Intl.)
    30 min drive

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

  • 398 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed

  • 680 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Kitchenette

Studio Suite, 1 King Bed with Sofa bed, Kitchenette | Premium bedding, in-room safe, desk, laptop workspace

Studio Suite, 1 King Bed with Sofa bed, Kitchenette

  • 416 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed, Bathtub, Corner

Premium bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed, Bathtub, Corner

  • 680 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible)

Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible) | Premium bedding, in-room safe, desk, laptop workspace

Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible)

  • 416 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite, 1 Bedroom, Kitchen

Deluxe Suite, 1 Bedroom, Kitchen | Premium bedding, in-room safe, desk, laptop workspace

Deluxe Suite, 1 Bedroom, Kitchen

  • 529 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior

Drury Plaza Hotel Richmond

Pool
Hot Tub
Breakfast included
Pet friendly
4.8 out of 5, Exceptional, (2547)
The price is $106
per night
$124 total
includes taxes & fees
Jan 2 - Jan 3
Drury Plaza Hotel Richmond

About this property

Hyatt House Richmond / Short Pump

3-star Richmond hotel, connected to a shopping center in Short Pump
Along with a 24-hour fitness center, this smoke-free hotel has a bar/lounge and a rooftop terrace. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, a business center, and conference space.
Hyatt House Richmond / Short Pump offers 134 accommodations with MP3 docking stations and safes. Beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay movies. Microwaves and coffee/tea makers are provided. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wired and wireless Internet access is complimentary.

This 3-star property offers access to a 24-hour business center and meeting rooms. Event facilities measuring 1755 square feet (163 square meters) include conference space. This business-friendly hotel also offers a 24-hour fitness center, a rooftop terrace, and laundry facilities. Complimentary uncovered self parking is available on site.

Hyatt House Richmond / Short Pump is a smoke-free property.

A complimentary buffet breakfast is served between 6:30 AM and 9:30 AM on weekdays.
H Bar - This bar serves dinner and light fare.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge

Restaurants on site

  • H Bar

Things to do

  • 24-hour gym

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 1,755 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Hardwood flooring in room
  • Lever door handles
  • Thin carpet in room
  • Tile flooring in room
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2009
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

HYATT house Hotel Richmond-West
HYATT house Richmond-West
HYATT house Richmond-West Hotel
HYATT house Richmond West
HYATT house Richmond West
Hyatt House Richmond / Short Pump Hotel
Hyatt House Richmond / Short Pump Richmond
Hyatt House Richmond / Short Pump Hotel Richmond

Hyatt House Richmond / Short Pump Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 621 out of 1002 reviews" "
Rating 8 - Good. 219 out of 1002 reviews" "
Rating 6 - Okay. 87 out of 1002 reviews" "
Rating 4 - Poor. 42 out of 1002 reviews" "
Rating 2 - Terrible. 33 out of 1002 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Stayed 2 nights in Aug 2024

10/10 Excellent

Caityn

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Mya

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enrique was extraordinarily pleasant and helpful upon check-in and anytime I needed anything. He started my stay with the bar set very high! The area is convenient and safe, with so much in walking distance. Great experience!
Stayed 2 nights in Sep 2024

8/10 Good

Nigel

Stayed 1 night in Aug 2024

8/10 Good

Shawn, Chesterfield

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love
Stayed 1 night in Sep 2024

10/10 Excellent

Ellie

Traveled with family
Great place and location
Stayed 1 night in Sep 2024

4/10 Poor

Dionne

Traveled with group
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2024

4/10 Poor

Caroline

Traveled with partner
Liked: Staff & service
I had to switch rooms because I didn't want to be all the way in the back away from the elevator. After I switched to 317 and was getting ready to get in the bed. I noticed that the sheets had stains on them and there was hair on the pillowcase. So, I called to the front desk to get new sheets delivered. The front desk clerk stated that housekeeping had left since it was approaching 11pm, but he would have someone deliver the sheets. Someone brought the sheets. However, the sheet set was too small (Queen size sheets). I had a King size bed. Also, he didn't bring pillowcases with the sheets. Again, I called downstairs to make sure the front desk agent knew that the sheets were too small. In addition to all of this taking place, the toilet was running all night. So, I wasn't able to get much sleep. My stay wasn't good at all. Lastly, the breakfast selection was just ok. The best part of the stay was the convenience to everything, i.e., shopping, restaurants, etc.
Stayed 1 night in Aug 2024

10/10 Excellent

JEROME

Stayed 1 night in Aug 2024

10/10 Excellent

Sheryl

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly stafg
Stayed 2 nights in Aug 2024

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay, so convenient.
Stayed 1 night in Aug 2024

10/10 Excellent

Sunnye

Stayed 1 night in Aug 2024

10/10 Excellent

Solomon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, exactly what we needed, ty!
Stayed 1 night in Aug 2024

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
I love the location and the rooms are very comfortable. The bar looks very nice but needs to have a good bar tender. Not everyone ones to have a relaxing drink at a noisy local restaurant.
Stayed 1 night in Aug 2024

10/10 Excellent

Marsha, San Diego

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful central location!
Stayed 2 nights in Aug 2024

8/10 Good

Savaughn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Pauletta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again.
Stayed 2 nights in Jul 2024

8/10 Good

Nakia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service. From all staff
Stayed 2 nights in Aug 2024

10/10 Excellent

Solomon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect!
Stayed 1 night in Aug 2024

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We truly apprciat4ed the hotel property being adjacent to a major shopping, where we could shop and patronize the various shops and eat at the restaurants of our choice!
Stayed 2 nights in Aug 2024

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When arriving at night, the hotel was difficult to locate . The signage when entering the mall area did not indicate which direction to go. The signs on the hotel itself were not lit up so couldn't see in the dark. Buttons in the elevator were held in place by scotch tape. Breakfast was good.
Stayed 1 night in Aug 2024

10/10 Excellent

Lynne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect and the hotel/ staff was great!
Stayed 1 night in Aug 2024

10/10 Excellent

Monte, Waldorf

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Aug 2024

10/10 Excellent

Marian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024