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Hotel Bencoolen@Hong Kong Street

4.0 star property

Choose dates to view prices

Photo gallery for Hotel Bencoolen@Hong Kong Street

Outdoor pool
Front of property - evening/night
Lobby
Deluxe Room, 1 Queen Bed | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes
Loft Suite | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Room service
  • Parking included
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
47 Hongkong Street, Singapore, 059685
  • Marina Bay Sands Skypark
    ‪3 min drive‬
  • Marina Bay Sands Casino
    ‪4 min drive‬
  • Orchard Road
    ‪4 min drive‬
  • Singapore (SIN-Changi)
    ‪26 min drive‬

Room options

View all photos for Deluxe Garden Queen (New Wing)

Deluxe Garden Queen (New Wing) | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Deluxe Garden Queen (New Wing)

  • 452 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Deluxe Double Room

  • 205 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Loft Suite

Loft Suite | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Loft Suite

  • 484 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Premier Room

Premier Room | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Premier Room

  • 379 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Executive Room, 1 King Bed

  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Deluxe Room, 1 Queen Bed

  • 205 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Twin Room

Executive Twin Room | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Executive Twin Room

  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Twin Room

Deluxe Twin Room | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Deluxe Twin Room

  • 205 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Superior Queen (New Wing)

Deluxe Superior Queen (New Wing) | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Deluxe Superior Queen (New Wing)

  • 172 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Premier King (New Wing)

Executive Premier King (New Wing) | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Executive Premier King (New Wing)

  • Sleeps 2
  • 1 King Bed

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  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.2 out of 5, Very Good, (720)
The price is $143
per night
$172 total
includes taxes & fees
May 1 - May 2
Mercure ICON Singapore City Centre

About this property

Hotel Bencoolen@Hong Kong Street

4-star hotel in Downtown Singapore
This smoke-free hotel features an outdoor pool, coffee/tea in a common area, and concierge services. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Hotel Bencoolen@Hong Kong Street offers 33 air-conditioned accommodations with minibars and safes. Smart televisions are featured in guestrooms.

Bathrooms include slippers, complimentary toiletries, hair dryers, and toothbrushes and toothpaste. This Singapore hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool.
Hotel Bencoolen@Hong Kong Street features an outdoor pool, a terrace, and a garden. Wireless Internet access is complimentary. This Singapore hotel also offers coffee/tea in a common area, concierge services, and laundry facilities. Limited complimentary onsite parking is available on a first-come, first-served basis.

Hotel Bencoolen@Hong Kong Street is a smoke-free property.

Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Korean, Malay, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Coffee and tea in common areas

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Garden
  • Terrace

Accessibility

  • Elevator

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private or shared bathroom
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Property is also known as

Hotel Bencoolen@Hong Kong Street Singapore
Bencoolen@Hong Kong Street Singapore
Bencoolen@Hong Kong Street
Bencoolen Hong Kong Singapore
Hotel Bencoolen@Hong Kong Street
Hotel Bencoolen@Hong Kong Street Hotel
Hotel Bencoolen@Hong Kong Street Singapore
Hotel Bencoolen@Hong Kong Street (SG Clean)
Hotel Bencoolen@Hong Kong Street Hotel Singapore

Hotel Bencoolen@Hong Kong Street Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 413 out of 1000 reviews
Rating 8 - Good. 404 out of 1000 reviews
Rating 6 - Okay. 125 out of 1000 reviews
Rating 4 - Poor. 40 out of 1000 reviews
Rating 2 - Terrible. 18 out of 1000 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Benjamin

Stayed 1 night in Jan 2025

8/10 Good

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

8/10 Good

Corey

Liked: Cleanliness, staff & service, room comfort

Good Hotel

No issues but it was alittle dated and dingey. Location was great.
Stayed 3 nights in Dec 2024

8/10 Good

Carolina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is just metres away from Clarke Quay and at walkable distance to transport and main attractions. There's plenty of food and drinks options nearby. Rooms are a bit small, but new and very clean. They do have a plunge pool in the rooftop at the hotel side which is a rarity to find in the city centre (unless you are in an expensive hotel).
Stayed 2 nights in Jan 2025

10/10 Excellent

jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Victoria

Traveled with family
Liked: Cleanliness

Location was the only good about hotel

The rooms were tiny, and no window. Very central location, but besides that not much to add. Breakfast was very basic and staff wasn’t very helpful when asked for assistance e.i. Best way to travel to Malaysia.
Stayed 2 nights in Dec 2024

6/10 Okay

Michael

Liked: Cleanliness, staff & service

Was expecting a Bit More

Funky set up… our room was through another building. Room was smaller than expected even for Singapore standards. The dealbreaker was the weak shower pressure (I know it’s a showerhead swap), but after a long how day of travel, sometimes shower pressure is what makes it.
Stayed 1 night in Dec 2024

8/10 Good

Kenneth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were friendly and helpful
Stayed 3 nights in Nov 2024

10/10 Excellent

Tracy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay. We had 3 nights there in December. Staff are kind and helpful - most of them spoke english too. Breakfast was great, especially the fresh fruit. Rooms are clean. Spa is great! Can't complain about anything. Would absolutely stay again.
Stayed 3 nights in Nov 2024

4/10 Poor

Patrick

Disliked: Cleanliness, room comfort

Very underwhelming

When you're lying in bed and one side is against the wall and your feet can almost touch the opposing wall, it's not 4 stars. When the shower runs hot water for only 3 minutes it's not 4 stars. Having to keep the curtains closed because the room looks directly into another room, its not 4 stars. When the cleaner leaves a bag with two replacement threadbare towels on the door, its not 4 stars. One communal bowl of cold noodles does not constitute breakfast. This is at best am adequate 3 star. Maybe.
Stayed 2 nights in Nov 2024

10/10 Excellent

Yer

Stayed 1 night in Nov 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are excellent, food is below average and the room is average.
Stayed 1 night in Nov 2024

6/10 Okay

ANNIE

Traveled with partner
Liked: Cleanliness
The swimming pool was closed, but we didn't get any notice about it. The breakfast was very limited & very busy in a very small area.The towels were very old .
Stayed 3 nights in Nov 2024

8/10 Good

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very pleasant hotel, conveniently situated, and reasonably priced. The staff were always helpful and friendly.
Stayed 3 nights in Nov 2024

6/10 Okay

Christoph

Traveled with partner
It's an OK place to stay for a night or two if you have no expectation. It was clean and it is pretty centraly located.
Stayed 2 nights in Oct 2024

6/10 Okay

Svetlana

Traveled with partner
Location was great. Friendly staff. The room was very small. There is a French door that leads to the balcony that looks inside the building. No daylight. It feels like windowless closet. Shower was good.
Stayed 3 nights in Oct 2024

8/10 Good

Diane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small but comfy, clean rooms & great beds. Right in Downtown which was nice. The pool/hottub? was not looking very clean
Stayed 1 night in Oct 2024

10/10 Excellent

Shunjie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Also have breakfast in a convenient location
Stayed 3 nights in Oct 2024

10/10 Excellent

chetna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Excellent be on 4 star everything was fabulous starting from location to room the bed, wifi, receptionist, breakfast, security and also laundry next door open 24hrs too. Everything was perfect.
Stayed 2 nights in Oct 2024

6/10 Okay

Susan

Traveled with group, Traveled with family
Disliked: Amenities, property conditions & facilities
Doesnt look at all like the pictures. The room has a giant pillar in it which made it difficult to get into one side of the bed. Room didnt get made up to 330pm in afternoon. Breaksfasts were terrible. Paper plates and plastic utensils with no knife. No hand towels. Pool not bigger than a hottub and didnt look too clean day 2. Close to Hop on off and amenities outside.
Stayed 3 nights in Oct 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Dylan

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good location and friendly helpful staff
Stayed 2 nights in Oct 2024

4/10 Poor

Kenneth

Disliked: Cleanliness, property conditions & facilities
This hotel is quite dated. Things are falling apart. Once I got in to the bathroom, I noticed there are hair left on the little white tray where they placed the body lotion. It was very noticeable and disgusting. The bath towels provided have big holes and the edge of it are all frayed. I thought I was using rags for drying my body. The ceiling of the bathroom are filled with mold. Last but not least, the Wi-Fi was horrible. It kept logging me out. They don’t have a lot of outlets/ usb plugs to charge your electronics devices. I’m surprised the rating for this hotel is quite high. My stay was not so pleasant. I would not recommend this hotel.
Stayed 4 nights in Oct 2024

8/10 Good

Tin Sheegh

Traveled with family
Liked: Cleanliness, staff & service, amenities
Close to public transportation, easy to get around.
Stayed 3 nights in Oct 2024

8/10 Good

Fabien

Stayed 2 nights in Oct 2024