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Hotel Bencoolen@Hong Kong Street

4.0 star property

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Bencoolen@Hong Kong Street

Outdoor pool
Deluxe Garden Queen (New Wing) | Terrace/patio
Deluxe Room, 1 Queen Bed | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes
Lobby
Front of property - evening/night

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pool
  • Room service
  • Parking included
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
47 Hongkong Street, Singapore, 059685
  • Clarke Quay Central
    3 min walk
  • Boat Quay
    5 min walk
  • Raffles Place
    6 min walk
  • Paya Lebar (QPG-Paya Lebar Air Base)
    28 min drive

Room options

View all photos for Deluxe Garden Queen (New Wing)

Deluxe Garden Queen (New Wing) | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Deluxe Garden Queen (New Wing)

  • 452 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Deluxe Double Room

  • 205 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Loft Suite

Loft Suite | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Loft Suite

  • 484 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Premier Room

Premier Room | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Premier Room

  • 379 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Executive Room, 1 King Bed

  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Deluxe Room, 1 Queen Bed

  • 205 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Twin Room

Executive Twin Room | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Executive Twin Room

  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Twin Room

Deluxe Twin Room | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Deluxe Twin Room

  • 205 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Superior Queen (New Wing)

Deluxe Superior Queen (New Wing) | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Deluxe Superior Queen (New Wing)

  • 172 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Premier King (New Wing)

Executive Premier King (New Wing) | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Executive Premier King (New Wing)

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Mercure ICON Singapore City Centre

Pool
Free WiFi
Restaurant
Air conditioning
4.1 out of 5, Very Good, (472)
The price is $149
per night
$178 total
includes taxes & fees
Jan 21 - Jan 22
Mercure ICON Singapore City Centre

About this property

Hotel Bencoolen@Hong Kong Street

4-star hotel in Downtown Singapore
This smoke-free hotel features an outdoor pool, coffee/tea in a common area, and concierge services. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Hotel Bencoolen@Hong Kong Street offers 33 air-conditioned accommodations with minibars and safes. Smart televisions are featured in guestrooms.

Bathrooms include slippers, complimentary toiletries, hair dryers, and toothbrushes and toothpaste. This Singapore hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool.
Hotel Bencoolen@Hong Kong Street features an outdoor pool, a terrace, and a garden. Wireless Internet access is complimentary. This Singapore hotel also offers coffee/tea in a common area, concierge services, and laundry facilities. Limited complimentary onsite parking is available on a first-come, first-served basis.

Hotel Bencoolen@Hong Kong Street is a smoke-free property.

Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Korean, Malay, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Coffee and tea in common areas

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Garden
  • Terrace

Accessibility

  • Elevator

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private or shared bathroom
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

Property is also known as

Hotel Bencoolen@Hong Kong Street Singapore
Bencoolen@Hong Kong Street Singapore
Bencoolen@Hong Kong Street
Bencoolen Hong Kong Singapore
Hotel Bencoolen@Hong Kong Street
Hotel Bencoolen@Hong Kong Street Hotel
Hotel Bencoolen@Hong Kong Street Singapore
Hotel Bencoolen@Hong Kong Street (SG Clean)
Hotel Bencoolen@Hong Kong Street Hotel Singapore

Hotel Bencoolen@Hong Kong Street Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 407 out of 980 reviews" "
Rating 8 - Good. 400 out of 980 reviews" "
Rating 6 - Okay. 121 out of 980 reviews" "
Rating 4 - Poor. 34 out of 980 reviews" "
Rating 2 - Terrible. 18 out of 980 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

HOWARD

Traveled with family
Liked: Cleanliness, staff & service
Concierge luggage storage consisted of leaving luggage next to front desk in foyer. Secure luggage storage unavailable.
Stayed 2 nights in Oct 2024

10/10 Excellent

Shaun

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good budget hotel in a great location
Stayed 1 night in Oct 2024

6/10 Okay

REINA

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The room was ok, but in the hallways the carpet is dirty and very old The breakfast wasn't edible, Eggs not fully scrambled, sausages tooo spicey ,bread dry and everything you had to use was throw away cutlery plates etc. And this in a world where we try to limit rubbish Not a nice coffee machine and not enough seating. Overall to expensive for what you get for it Very Dissap[ointed and will not recommend this hotel
Stayed 4 nights in Sep 2024

6/10 Okay

Bruce

Traveled with partner
Boring and very basic breakfast, but a great location.
Stayed 9 nights in Sep 2024

2/10 Terrible

Laurie

Disliked: Staff & service
DO NOT RECOMMEND
Terrible customer relations! I booked one night. My plans changed and I needed three nights, which they were unable to accommodate so I had to find another hotel. I canceled in advance, but they charged my card on the day of the reservation anyway, despite the fact that they couldn't extend my stay like I needed.
Stayed 1 night in Sep 2024

8/10 Good

Weijie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay at the Hotel Bencoolen on Hong Kong Street - clean room, great service, and wonderful location. Thank you!
Stayed 3 nights in Sep 2024

8/10 Good

Yoshihiro, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

8/10 Good

Hsien Wei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Peter, EDMONTON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and loft was perfect for our family of 3. coffee machine & tea available 24 hours. Breakfast area small but we found a spot every morning. Cleaning staff did a very good job. All front desk staff were pleasant and helpful. We recommend the Loft for additional space and natural light.
Stayed 4 nights in Aug 2024

10/10 Excellent

Paul

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff and service. Breakfast is average And the rooms. Rooms are cleaned everyday.
Stayed 1 night in Aug 2024

10/10 Excellent

Paul

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and service. Excellent location. Highly recommend.
Stayed 4 nights in Aug 2024

10/10 Excellent

Jenny-Lynne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to MRT (2)
Room was small but modern. Hotel close to 2 MRT stations. Breakfast was a let down, not enough room for all the guests but beyond this all was good.
Stayed 2 nights in Aug 2024

6/10 Okay

Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location but there is NO POOL!
Hotel was nice at 1st glance but room was extremely small. Could not walk around bed when 2 people in room as no space. Bed is against the wall which is all windows. Room is only big enough for 1 person not 2. Does have an amazing bathtub room but no place for luggage. Shower has mold. Beautiful garden arra but it is a waiste of space. Great for a 1 or 2 night stay as in wonderful location close to public transportation. Breakfast is included but not good. We only ate it one of the 4 nights. Staff is amazing and very helpful. They let us store pur luggage as only place in room for it was in the shower kr in the wet closet where oversized amazing tub is. Very close to rail, bus stops and hawkers. There is no pool. What is said to be a pool is an old hot tub and does not even look to have a filter.
Stayed 4 nights in Aug 2024

2/10 Terrible

neil

Liked: Cleanliness
Disliked: Staff & service, room comfort
living in a shoe box
the location is perfect but the room we had was so small it was ridiculous you couldn't even sit on the toilet properly in the bathroom it was like being in a phone box. i heard at least 3 ither couples ask for upgrades to a bigger room and all we and them got was fully booked they was not interested at all overall very disappointing
Stayed 3 nights in Aug 2024

8/10 Good

MARTYN

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very good unfortunately the street was noisy due to work renovations being done in the street but it was out of the hotel control.
Stayed 9 nights in Jul 2024

8/10 Good

Mahmud

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

4/10 Poor

Ricardo, El Paso

Disliked: Amenities, property conditions & facilities
Not as advertised on webpage. Property is old and dirty. Mildew on bath tile grout says it all. Wall paper pealing away. Weird smells. Breakfast is bad. Do not recommend this place at all.
Stayed 2 nights in Jul 2024

8/10 Good

Muhamed

Stayed 5 nights in Jun 2024

6/10 Okay

Carol

Traveled with partner
Liked: Staff & service
A perfectly adequate hotel. Situation is great. However, it is getting a little tired. New towels would be nice, not thin, old frayed ones. And breakfast wasn't that great, tea/coffee and toast was ok.
Stayed 4 nights in Jun 2024

2/10 Terrible

Olivier

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beware - this hotel is a scam! We booked a room in this hotel (room (3)204 in the "new" wing of the hotel, which is not where the main reception is, but two doors away on the street from the main hotel) to find out upon arrival that the room had no window with natural light. The window was facing a wall in the pitch black corridor with zero natural light. I am not sure how it's even allowed to rent this cupboard and call it a hotel room. At night there was a loud humming electrical noise as well, so it was hard to sleep. Also, it cost us 600 dollars for 2 nights! It really spoiled our vacation. The hotel did not want to move us to another room when we complained nor to refund us so that we can find a normal hotel instead. There was no information about this when we were booking this hotel as we would NEVER have booked this room. At the reception they told us that other guests also complained in the past about this, so they are very aware of the issue but they chose to hide it so they can scam guests. They also ask for upfront payment at the reception upon check-in, to ensure they have your money so you cannot leave after you discover the scam. Terrible experience!! Stay away!
Stayed 2 nights in Jun 2024

10/10 Excellent

Chui Pheng

Liked: Staff & service
Stayed 1 night in Jun 2024

10/10 Excellent

ZI CHAO

Liked: Cleanliness, staff & service, property conditions & facilities
a
Stayed 3 nights in Jun 2024

10/10 Excellent

Geoff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful experience!
Stayed 1 night in May 2024

10/10 Excellent

Gabriele

Stayed 3 nights in May 2024