See all properties

JEN Singapore Orchardgateway by Shangri-La

4.0 star property

Choose dates to view prices

Photo gallery for JEN Singapore Orchardgateway by Shangri-La

Outdoor pool, open 6:00 AM to 10:30 PM, free cabanas, pool umbrellas
Exterior
In-room safe, desk, blackout drapes, iron/ironing board
Outdoor pool, open 6:00 AM to 10:30 PM, free cabanas, pool umbrellas
In-room safe, desk, blackout drapes, iron/ironing board

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Bar
  • Room service

Explore the area

Map
277 Orchard Road, Singapore, 238858
  • Orchard Central
    ‪3 min walk‬
  • Orchard Road
    ‪5 min walk‬
  • National Museum of Singapore
    ‪15 min walk‬
  • Singapore (SIN-Changi)
    ‪29 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 1 King Bed

  • 291 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Panorama Club Room, 1 King Bed

Panorama Club Room, 1 King Bed | In-room safe, desk, blackout drapes, iron/ironing board

Panorama Club Room, 1 King Bed

  • 592 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Deluxe Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Club Deluxe Room, 1 King Bed

  • 344 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Club Room, 1 King Bed

  • 291 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed

  • 344 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room (Family)

Deluxe Room (Family) | In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Room (Family)

  • 506 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, City View

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 1 King Bed, City View

  • 291 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Club Twin Room

  • 291 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Twin Room, City View

In-room safe, desk, blackout drapes, iron/ironing board

Superior Twin Room, City View

  • 291 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior Twin Room

  • 291 sq ft
  • Sleeps 3
  • 2 Twin Beds

Similar properties

Outdoor pool, open 6:00 AM to 10:00 PM, sun loungers

Holiday Inn Singapore Orchard City Centre by IHG

  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
4.4 out of 5, Excellent, (1001)
The price is $149
per night
$179 total
includes taxes & fees
May 13 - May 14
Holiday Inn Singapore Orchard City Centre by IHG

About this property

JEN Singapore Orchardgateway by Shangri-La

4-star Singapore hotel, connected to a shopping center in Orchard
Along with an outdoor pool, this hotel has a restaurant and a 24-hour health club. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.
JEN Singapore Orchardgateway by Shangri-La offers 499 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. 40-inch flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

This Singapore hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an outdoor pool, JEN Singapore Orchardgateway by Shangri-La provides a 24-hour health club and a hot tub. Dining options at the hotel include a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary.

Event facilities measuring 452 square feet (42 square meters) include conference space. This business-friendly hotel also offers a rooftop terrace, a vending machine, and concierge services. Limited complimentary onsite parking is available on a first-come, first-served basis.

JEN Singapore Orchardgateway by Shangri-La has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Makan at Jen - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
Trippi - This poolside rooftop bar serves light fare only. Open daily.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Hindi, Japanese, Korean, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: SGD 45.14 for adults and SGD 22.57 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Makan at Jen
  • Trippi

Things to do

  • 24-hour health club
  • Bicycle rentals
  • Hot tub
  • Outdoor pool

Family friendly

  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 452 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 10 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for SGD 107.91 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately SGD 45.14 for adults and SGD 22.57 for children
  • Rollaway bed fee: SGD 107.91 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

We should mention

Pool access available from 6:00 AM to 10:30 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Traders Hotel
Traders Orchardgateway Hotel Singapore
Traders Orchardgateway Singapore
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway
Jen Orchardgateway Singapore
Jen Orchardgateway
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Shangri-La
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Singapore Shangri-La
Jen Orchardgateway Shangri-La
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Singapore Hotel Jen Orchardgateway Singapore by Shangri-La Hotel
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La
Traders Orchardgateway Hotel Singapore
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Hotel Jen Orchardgateway Singapore
Jen Orchardgateway Shangri La

JEN Singapore Orchardgateway by Shangri-La Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 630 out of 1000 reviews
Rating 8 - Good. 264 out of 1000 reviews
Rating 6 - Okay. 63 out of 1000 reviews
Rating 4 - Poor. 23 out of 1000 reviews
Rating 2 - Terrible. 20 out of 1000 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to MRT and shopping
Stayed 4 nights in Jan 2025

10/10 Excellent

Neil

Stayed 2 nights in Jan 2025

8/10 Good

Jon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel for metro access: therefore the best hotel base to explore the country. Reasonable rates for good quality. Very good bed, ok shower, great to have filtered drinking water on tap. Surprised to have Club level room yet no bath robes. Whilst we were there (3 days) the reception team were constantly overwhelmed: they put on a brave face but it was tough for them and not a great customer experience.
Stayed 3 nights in Jan 2025

6/10 Okay

Maria Cristina

Traveled with family
Liked: Cleanliness, property conditions & facilities
Staff is not as friendly as most hotels in Singapore
Stayed 2 nights in Jan 2025

10/10 Excellent

Allan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very accommodating and helpful. The location was excellent we enjoyed our stay very much.
Stayed 8 nights in Jan 2025

4/10 Poor

Ho Yan

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The washroom has no area to change clothes, only a sliding door to cover. We found hair in the shower tub. The scene has been blocked by another building.
Stayed 3 nights in Jan 2025

10/10 Excellent

Eilish

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities are excellent and the service is superb.
Stayed 3 nights in Jan 2025

10/10 Excellent

Vivian

Stayed 2 nights in Jan 2025

6/10 Okay

Ai Ling

Stayed 2 nights in Dec 2024

2/10 Terrible

Ai Ling

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Good hotel with improved service needed

Check-in and room condition were satisfactory, and housekeeping was excellent. However, I was very disappointed with the service provided by the front desk staff, Ira, during check-out. I had requested my invoice to be sent via the hotel robot between 8am and 830am, as confirmed both during check-in and in a call the night before. Unfortunately, it was not delivered, and I had to go to the front desk to retrieve it. The line moved slowly, and when it was my turn, Ira realized the invoice had not been properly sent. What was most disappointing was her lack of an apology for the inconvenience caused or acknowledgment of the delay. Instead, she explained her side of the issue without addressing my concerns. When I pointed out the absence of an apology, she smirked, which I found unprofessional and dismissive. As a loyal guest who stays at Hotel Jen over 60 nights a year, this experience was below the usual standard. I hope the hotel will work on improving follow-through with guest requests and ensuring front desk staff respond with professionalism and empathy.
Stayed 5 nights in Jan 2025

8/10 Good

Christie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Second time staying, automated check-in wasn't working, long wait. Very clean and great location.
Stayed 1 night in Jan 2025

10/10 Excellent

Haranath, Redmond

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very accomodating and provided help to book taxi to explore the city.
Stayed 1 night in Jan 2025

10/10 Excellent

Colette

Stayed 2 nights in Jan 2025

8/10 Good

Janelle

Stayed 4 nights in Dec 2024

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great position above Somerset MRT station. Lovely rooftop pool area with views of tbe city. Well presented club lounge with good food options. Definitely would recommend.
Stayed 2 nights in Jan 2025

10/10 Excellent

Linda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place. Friendly staff. Specially the pool bartenders! So great. Beautiful hotel
Stayed 8 nights in Jan 2025

10/10 Excellent

Lokesh

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kids will love it.

Fantastic holiday - absolutely one of the best rocking hotels in orchard in Singapore. Would love to have the return to this hotel.
Stayed 5 nights in Jan 2025

10/10 Excellent

Nicholas

Liked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Gilbert

Liked: Cleanliness
Stayed 2 nights in Jan 2025

10/10 Excellent

craig

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

8/10 Good

Christopher

Traveled with family and small children
Right by shopping center at the start of Orchard. Must take elevator twice to get to your room was quite annoying. Very small rooms. Breakfast was just plain okay.
Stayed 1 night in Dec 2024

8/10 Good

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was happy
Stayed 5 nights in Jan 2025

10/10 Excellent

Ana Paola

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and service

We love staying in this hotel, is the second time. The location is great because you are at an MRT station literally, don't even have to go out to the street to get in the MRT. There are many things to eat around, great location. Service is very good, we love the pool, rooftop with a great view to relax after a busy day.
Stayed 4 nights in Dec 2024

8/10 Good

Le Eng

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful convenient hotel to stay
Stayed 1 night in Dec 2024

10/10 Excellent

Sonali

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great central location and there are both MRT stations and taxi stands nearby. I appreciated having the mall next door to grab a quick bite or stop by the 7-11 for a SIM card. The thing I appreciated most was that I was able to get access to our room early in the day which was great as we had taken a red-eye and desperately needed a nap. I know that's not guaranteed by any hotel but they somehow made it happen!
Stayed 2 nights in Dec 2024