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JEN Singapore Tanglin by Shangri-La

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for JEN Singapore Tanglin by Shangri-La

Front of property - evening/night
Check-in/check-out kiosk
Dining room
Executive lounge
Outdoor pool, pool umbrellas, sun loungers

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Spa
    Spa
  • Hot Tub
    Hot Tub
  • Room service
    Room service
  • Pool
    Pool
  • Parking included
    Parking included

Explore the area

Map
1A Cuscaden Road, Singapore, 249716
  • Tanglin Mall
    2 min walk
  • Gleneagles Hospital
    8 min walk
  • Forum The Shopping Mall
    8 min walk
  • Singapore (SIN-Changi)
    32 min drive

Room options

View all photos for Superior Room, 1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed

  • 269 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Suite, 1 King Bed

  • 538 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 2 Twin Beds

  • 269 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 2 Twin Beds

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room, 2 Twin Beds

  • 269 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

  • 269.1 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Club Room, 1 King Bed

  • 269 sq ft
  • Sleeps 3
  • 1 King Bed

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About this property

JEN Singapore Tanglin by Shangri-La

Hotel in Orchard
A full-service spa, an outdoor pool, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite.
JEN Singapore Tanglin by Shangri-La offers 565 air-conditioned accommodations with minibars and safes. LCD televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

This Singapore hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa at Traders Hotel has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy and reflexology.
In addition to a full-service spa, JEN Singapore Tanglin by Shangri-La features an outdoor pool and a spa tub. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a business center, meeting rooms, and limo/town car service. This business-friendly hotel also offers a children's pool, a fitness center, and a sauna. Guests can use the health club at a partner property. Complimentary covered self parking is available on site.

JEN Singapore Tanglin by Shangri-La is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 10:30 AM.
J65 - This restaurant serves breakfast, lunch, and dinner.
24-hour room service is available.

Languages

Chinese (Mandarin), English, Hindi, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: SGD 38 for adults and SGD 19 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • J65

Things to do

  • Children's pool
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna
  • Spa tub
  • Steam room

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Elevator (43 inch wide door)
  • Phone accessibility kit
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 18 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laundry detergent
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Contactless check-in available
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for SGD 108 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately SGD 38.00 for adults and SGD 19.00 for children
  • Rollaway bed fee: SGD 108 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property

Property is also known as

Hotel Traders
Hotel Traders Singapore
Singapore Hotel Traders
Singapore Traders
Singapore Traders Hotel
Traders Hotel
Traders Singapore
Traders Singapore Hotel
Hotel Jen Tanglin Shangri-La
Jen Tanglin Singapore Shangri-La
Jen Tanglin Shangri-La
Hotel Jen Tanglin Singapore by Shangri La
Hotel Jen Tanglin
Jen Tanglin Singapore
Jen Tanglin
Hotel Jen Tanglin Singapore (Formerly Traders Hotel)
Traders Hotel Singapore
Hotel Hotel Jen Tanglin Singapore by Shangri-La Singapore
Singapore Hotel Jen Tanglin Singapore by Shangri-La Hotel
Hotel Hotel Jen Tanglin Singapore by Shangri-La
Hotel Jen Tanglin Singapore by Shangri La
Hotel Jen Tanglin Singapore Shangri-La
Hotel Jen Tanglin Shangri-La
Jen Tanglin Singapore Shangri-La
Jen Tanglin Shangri-La
Hotel Jen Tanglin Singapore by Shangri-La Singapore
Hotel Jen Tanglin Singapore
Hotel Jen Tanglin Singapore (Formerly Traders Hotel)
Traders Hotel Singapore
Jen Tanglin Singapore Shangri

JEN Singapore Tanglin by Shangri-La Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 557 out of 1001 reviews" "
Rating 8 - Good. 308 out of 1001 reviews" "
Rating 6 - Okay. 78 out of 1001 reviews" "
Rating 4 - Poor. 39 out of 1001 reviews" "
Rating 2 - Terrible. 19 out of 1001 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

rafal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. Really deserved 5 stars. From reception to room and restaurant all excellent. Super clean and well decorated. Breakfast options are huge and everything was so delicious. Can’t recommend enough.
Stayed 3 nights in Aug 2024

8/10 Good

Stephan-Carl

Stayed 3 nights in Aug 2024

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 7 nights in Aug 2024

8/10 Good

CHING MAN

Liked: Staff & service
Stayed 2 nights in Aug 2024

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel.
The hotel is conveniently located across from the Orchard Blvd MTR station. That is important because the MTR is the most efficient way of transportation in Singapore. The staff were very friendly. We arrived at the hotel around 11am. They did not have a room available but did tell us there was a freshen-up room to shower if we needed to. Another staffer gave us a map and explained to us how to get to our destination. The young man who helped us with our luggage always greeted us with a smile and very respectful. Our room was very small compared to Vietnam and Malaysia as expected for Singapore. The breakfast dining room was a little chaotic on the first day as it was very busy. The hostess seating us should do a better job of seating the guests. There was a row of five two-person tables. We occupied one end while the table on the other end was also occupied. She sat a couple next to us instead of the middle table where there would be more room for everyone.
Stayed 2 nights in Aug 2024

10/10 Excellent

FADILAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service and nice location.
Stayed 2 nights in Aug 2024

4/10 Poor

Justina

Disliked: Staff & service, property conditions & facilities
Several issues during my 4 days stay including no bell boy to assist with luggage upon arrival. Room that was promised on email was not prepared and that the receptionist promised a manager would be in touch by next day, but none. There were lots of fruit flies on the bathroom exhaust fan, bedsheet had few short hairs and shoe marks. Collection of luggage left at concierge took ages! No one was even there. Asked for some towels/bedsheets also took 40 minutes yet the staff said it was only 10 minutes (I had call records on phone to proof), so you can tell their attitude. J65 restaurant service wasnt great, belongings were cleared off when we went for buffet to collect meals. Staff was not helpful when we wanted to walk-in for dinner either. Location is ok only the good part is MRT is just in front and Tanglin Mall is connected to hotel.
Stayed 2 nights in Aug 2024

8/10 Good

Helen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small room but clean, in good condition and helpful staff. Checking in took a little longer than usual but more than made up for by the all you can eat seafood buffet that served lobster, shrimp and fish. Great value!
Stayed 2 nights in Aug 2024

4/10 Poor

Jesdee

Disliked: Cleanliness, property conditions & facilities
This is my third time staying in this hotel and it is disappointed that the cleanliness and condition of the room is getting worsen. It could be just the room I got but it has moldy smell (like wet socks or rotten wood). I just hope it was not the mold which I had to smell for the whole night. It was not a present experience. The check-in time was also delayed. The staff at the counter told the customers in front of me the room will be ready at 2 pm but told me 3 pm and the reason was just we are very busy today. I didn't feel very welcoming until she asked for my phone number and email to key in my profile and I told her I have stayed here before. As a regular customer, I have never experienced this kind of service from this hotel so it is quite disappointed and I will probably not come back to stay again.
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable
Good for business trips. Comfortable place, good location. Close to MRT station and dining options a short walk away.
Stayed 1 night in Jul 2024

10/10 Excellent

dave

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very memorable experience in a superb hotel accomodation. Indeed, I wanted to have a next visit plan.
Stayed 4 nights in Jul 2024

6/10 Okay

Darrell

Traveled with partner
Liked: Staff & service
The room was very small
Stayed 2 nights in Aug 2024

10/10 Excellent

JING FENG

Stayed 3 nights in Aug 2024

8/10 Good

Rohani

Traveled with family
Liked: Cleanliness, staff & service
Stayed 6 nights in Jul 2024

10/10 Excellent

Lilia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For only five days more the enough
Stayed 5 nights in Jul 2024

10/10 Excellent

Romelinda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a great ambiance and good location
Stayed 3 nights in Jul 2024

10/10 Excellent

Stephanie

Stayed 1 night in Jul 2024

8/10 Good

Naveen, Panama

Business traveler
Excellent service. Allowed me to check in early and the staff were very accommodating
Stayed 2 nights in Jul 2024

4/10 Poor

Stuart

Liked: Property conditions & facilities, room comfort
Meh. Disappointed. And I already like this place!
Generally a nice hotel but their service is lacking a lot since 5 years ago, generally a lack of attention to details. Automated checkin is clunky, spa staff are lazy (on TikTok, refusing to help me with the sauna not being on, instead passing me a phone to call maintenance myself!, and after doing so, sat in a cold sauna for another 15 mins, never got to use it!), room services slapped on an extra 40% charge without warning, they have this app that you can order amenities from, even glasses and a lavender pillow if you like, but no toilet paper is listed. Bathroom has a dried pee smell, I think they rushed cleaning before 3pm rather than just being 30 mins late and making sure the room is clean, just a guess. Wifi wasn’t working on the TV and staff weaseled out of connecting it for me. Just overall, kinda rubbish for the money. $400 I could fly to HCMC and stay at the ParkRoyal Saigon, I’ll think twice about staycationing in Singapore again when I can get away somewhere much more pleasant for the same money. As prices are increasing it’s not showing in recovering the service to pre-Covid levels, which I think is an industry-wide problem. But the issue is over promising and under delivering. If you have to wrap a towel round you to walk out to spa reception to use a phone to call reception to ask them to tell maintenance to turn the spa on (and never do so), then close the spa down. It’s not even properly advertised their your website anyway so it wouldn’t be a loss.
Stayed 1 night in Jul 2024

10/10 Excellent

Zakky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time. Good hotel. Enjoyed the swimming pool.
Stayed 5 nights in Jul 2024

10/10 Excellent

Raymond, Richmond

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
Price is fair and close to Tanglin mall.
Stayed 4 nights in Jul 2024

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Jj, Singapore

Stayed 2 nights in Jul 2024

8/10 Good

Arvin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are very coperative..we had room issues but was accommodated well.. Thanks team. Arvin
Stayed 3 nights in Jul 2024