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Holiday Inn Express and Suites Singapore Novena, an IHG Hotel

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Holiday Inn Express and Suites Singapore Novena, an IHG Hotel

Exterior
Lobby
Minibar, in-room safe, soundproofing, free WiFi
Outdoor pool
Cafe

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Breakfast included
  • Pet friendly
  • Pool
  • Parking available
  • Housekeeping
  • Gym

Explore the area

Map
201 Balestier Road, Singapore 329926,, Singapore, SIN, 329926
  • Mount Elizabeth Novena Hospital
    15 min walk
  • Mustafa Centre
    16 min walk
  • Bugis Street Shopping District
    4 min drive
  • Paya Lebar (QPG-Paya Lebar Air Base)
    24 min drive

Room options

View all photos for Suite, 1 Bedroom, Kitchenette

Minibar, in-room safe, soundproofing, free WiFi

Suite, 1 Bedroom, Kitchenette

  • 441 sq ft
  • Sleeps 4
  • 1 Twin Bed

View all photos for Suite, 1 Queen Bed, Kitchenette

Minibar, in-room safe, soundproofing, free WiFi

Suite, 1 Queen Bed, Kitchenette

  • 301 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Kitchenette (High Floor)

Minibar, in-room safe, soundproofing, free WiFi

Suite, 1 Bedroom, Kitchenette (High Floor)

  • 441 sq ft
  • Sleeps 4
  • 1 Twin Bed

View all photos for Standard Room, 2 Twin Beds

Minibar, in-room safe, soundproofing, free WiFi

Standard Room, 2 Twin Beds

  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room

Minibar, in-room safe, soundproofing, free WiFi

Standard Room

  • 215 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 Queen Bed

Minibar, in-room safe, soundproofing, free WiFi

Standard Room, 1 Queen Bed

  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Kitchenette (High Floor)

Minibar, in-room safe, soundproofing, free WiFi

Suite, 1 Queen Bed, Kitchenette (High Floor)

  • 301 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed (High Floor)

Minibar, in-room safe, soundproofing, free WiFi

Standard Room, 1 Queen Bed (High Floor)

  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Twin Beds (High Floor)

Minibar, in-room safe, soundproofing, free WiFi

Standard Room, 2 Twin Beds (High Floor)

  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds

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Exterior

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The price is $132
per night
$158 total
includes taxes & fees
Dec 11 - Dec 12
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About this property

Holiday Inn Express and Suites Singapore Novena, an IHG Hotel

4-star hotel in Novena
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include a snack bar/deli, a coffee shop/cafe, and self parking.
Holiday Inn Express and Suites Singapore Novena, an IHG Hotel offers 231 accommodations with minibars and safes. Televisions come with satellite channels.

Bathrooms include showers with hydromassage showerheads, complimentary toiletries, hair dryers, and toothbrushes and toothpaste. This Singapore hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily. Renovation of all guestrooms was completed in May 2023.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Holiday Inn Express and Suites Singapore Novena, an IHG Hotel features an outdoor pool and a fitness center. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

Event facilities measuring 4413 square feet (410 square meters) include conference space. This Singapore hotel also offers a terrace, a vending machine, and multilingual staff. Onsite parking is available (surcharge). A total renovation of this property was completed in May 2023.

Holiday Inn Express and Suites Singapore Novena, an IHG Hotel is a smoke-free property.

A complimentary continental breakfast is served on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 10:30 AM.
The Great Room - This restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, covered self parking on site (SGD 8.72 per day)

Food and drink

  • Free continental breakfast available 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • The Great Room

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 2 meeting rooms
  • 4,413 square feet of conference space

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 13 floors
  • Ballroom
  • Banquet hall
  • Built in 1998
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of SGD 150 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Covered self parking fee: SGD 8.72 per day
  • Pet fee: SGD 150 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

Property is also known as

Quality Hotel
Quality Hotel Marlow
Quality Hotel Marlow Singapore
Quality Marlow
Quality Marlow Singapore
Quality Hotel Singapore
Quality Inn Singapore
Singapore Quality Inn
Quality Hotel Marlow

Holiday Inn Express and Suites Singapore Novena, an IHG Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 155 out of 272 reviews" "
Rating 8 - Good. 90 out of 272 reviews" "
Rating 6 - Okay. 17 out of 272 reviews" "
Rating 4 - Poor. 6 out of 272 reviews" "
Rating 2 - Terrible. 4 out of 272 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Bevin

Stayed 4 nights in Aug 2024

10/10 Excellent

Wilfredo, Bayamon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is not excellent.
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

Verified traveler

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Dear Sir Attention: General manager I recently stayed at your hotel for three nights, and I must say it was the most unpleasant hotel experience I’ve had in 55 years of travel. Upon checking in, I encountered an exceptionally rude receptionist who told me to "get out of his hotel." He refused to provide me with the Wi-Fi password and even demanded that I apologize to him. When I pointed out that it wasn't his hotel and that he should apologize for his behavior, he remained unapologetic and continued to be uncooperative. I was already dealing with several other issues, and this unprofessional treatment only added to my frustration. Eventually, management intervened and offered to upgrade my room. While I reluctantly accepted the upgrade due to time constraints, I felt it was a poor attempt to rectify the situation. Overall, my stay was far below what I would expect from a reputable hotel, and I would not recommend this location to others UK
Stayed 3 nights in Aug 2024

10/10 Excellent

April Andrea Sicad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service
Stayed 2 nights in Aug 2024

4/10 Poor

Mikaylah

Disliked: Property conditions & facilities
Stayed 5 nights in Aug 2024

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, comfortable, clean & quality chattles
Excellent check in. Arrived 5am so were lucky enough to have been able to pay for last minute early check in and have breakfast. Comfortable bed with choices of firm or soft pilliows. Room clean and had all necessities including bottled water, safety deposit box, ironing board and iron. Breakfast was good with wide selection of food available. Staff very efficient clearing tables. On the Sunday morning the dining room was a bit manic with children and adult guests alike queue jumping/not waiting their turn, pushing their way to the food and snatching utensils just as we were about to pick them up. However the following 2 days were fine. Received a complimentay late check out of 1pm as we had a late flight. Bar staff were very friendly and helpful advising about the Jewel and eateries at the airport. Easy 20 minute walk to the Novena metro station. A very comfortable stay, would stay again.
Stayed 2 nights in Aug 2024

6/10 Okay

Robert

Stayed 1 night in Aug 2024

10/10 Excellent

anthony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
The duty manager Suriadeva at check in was amazing. He was friendly, polite, explained to us the area and checked us in quickly. Room was big, and breakfast delicious.
Stayed 1 night in Aug 2024

8/10 Good

Yasufumi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It is but far from the central area, but it's good for business stay.
Stayed 4 nights in Jul 2024

10/10 Excellent

Murray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and clean with good air conditioning. The staff were very welcoming upon arrival and I could check early which was real bound after a long flight. Solid place to stay at a reasonable price.
Stayed 2 nights in Jul 2024

10/10 Excellent

Elesh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

6/10 Okay

Jessy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at this hotel for two nights was a mixed experience. The first night started with a problem when the toilet in our room began having trouble flushing properly. By the next day, it had completely blocked, emitting an unpleasant smell that forced us to leave the room while maintenance fixed the issue. On the second night, our sleep was disturbed by noise from the adjacent room. Despite the hotel's claim of soundproof rooms, our accommodation had a connecting door that allowed us to hear conversations and even the rustling of chip packets next door. We reached out to the front desk to complain about the noise, understanding that the neighbors weren't being excessively loud, but rather the room was inadequately soundproofed. The front desk promised to send security to assess the situation but did not follow up as promised. We had to call again to check on progress, and around 11:30pm, they offered to move us to another room. Moving to the new room required us to pack up everything. While they provided a trolley, there was no additional assistance offered to help us move our bags (single mother and child). Unfortunately, the new room on a different floor was even noisier, with doors slamming loudly throughout the hallway, keeping us awake until 2am. If uninterrupted sleep is a priority for your stay, I would not recommend this hotel. Despite these issues, the hotel itself was decent overall, but I would stay away from the breakfast - not nice.
Stayed 2 nights in Jul 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Exactly what I needed for a 1-night stay!
Stayed 1 night in Jul 2024

10/10 Excellent

luisa, Renton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are friendly, easy bus access
Stayed 4 nights in Jul 2024

8/10 Good

SHARMIN

Traveled with family and small children
Its not bad
Stayed 3 nights in Jul 2024

10/10 Excellent

Satish

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jul 2024

6/10 Okay

Tiffany

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jul 2024

8/10 Good

Julie, Mill Creek

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel and courteous staff. Good variety of breakfast food to choose from. Hard to get hot water in the shower. Maybe barely luke warm. Could walk a mile to a large mall. Relatively short taxi or Grab ride to food center, Chinatown, Little India, and to downtown (Botanical Garden, Supergrove trees, Marina Sands Bay hotel, etc).
Stayed 4 nights in Jul 2024

10/10 Excellent

FLORENCE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at reception were excellent.
Stayed 2 nights in Jul 2024

8/10 Good

Craig

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although out of area for the MRT which is a bit of a pain it is an easy short bus ride to connect.
Stayed 5 nights in Jun 2024

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hi , we had a great stay at this hotel great location staff was helpful. Restaurant on property was good only negative was shower half door water wet up the floor.
Stayed 3 nights in Jun 2024

4/10 Poor

shweta

Traveled with family
Pathatic service by holiday inn in Singapore
Room was not clean after day out even after request !no proper breakfast was packed on last day , due early morning departure , only one apple and one yogurt was given !
Stayed 5 nights in Jun 2024