6/10 Okay
Seung Joon
Traveled with partner
Jul 5, 2025
Liked: Cleanliness, amenities, property conditions & facilities
Just do not rely on their Whatsapp Butler service, better to call with the hotel phone.
We inquired about the tour of the Sentosa island provided by the hotel with the hotel car, did not receive response.
We scheduled room cleaning at a later hour so we can enjoy the pool without having to come to the door, and the room cleaning staff came around twice.
Finally, we asked for baggage pick up for our check out, but the staff responsible were just chilling and we had to bring most of it down the stairs ourselves.
Facility is amazing, but for what you are going to pay, I would recommend Capella right next door if you require attentive support or service.
Also, my girlfriend took the buggy ride back from the Spa and the driver was crashed and bumped along the way numerous times in a short ride of under 60 meters. It was not the driver’s fault, because the buggy is quite long and the roads are very narrow, additionally a truck was parked in preparation of an event taking place at the premise.
It is a fairly new hotel at this time when we stayed for 4 nights, I am sure they need some more time to get used to operations of the hotel.
Another thing I did not appreciate is being asked my villa number many times by the same people despite our long and extended stay, when I did not require any service, felt like an intruder.
Next time, depending in the price, I will choose Capella, even though their villa pools are smaller, they seemed to be more experienced.
Seung Joon
Stayed 2 nights in Jul 2025