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The staff is so helpful and accommodating. The food at the restaurant is very well seasoned and made. The drinks are great. I really appreciate the gorgeous room and privacy of the balcony. They keep the pool clean as well which is appreciated.

The room was clean and in excellent condition, with beverages available all day in the minibar. The hotel itself was very clean and well-maintained.The Signature pool was fantastic, and the quality of the beverages there was excellent (Grey Goose and other premium options). The beach service for Signature guests was also very good. In general, the food throughout the resort was very good.Minor complaints:The food at the beach and pool bars was only average. However, you can always go to the beach buffet or the main resort buffet if you want something more substantial. It was difficult to get a table at the à la carte restaurants more than once. The concierge tried hard to help us, so I can’t complain about their effort, but it seemed the restaurants were not operating at full capacity — there were many empty tables every night across all shifts. Overall, it’s a great place and I would recommend it.

Wonderful, we loved everything. Lots of good food, everything was very clean, and the resort staff were always very polite. I will definitely return.

Local maravilhoso, um espetáculo da natureza, colaboradores bem educados e solícitos. Tivemos alguns problemas com manutenção mas foram prontamente resolvidos. Excelente estadia

O hotel trás propaganda enganosa, onde nas fotos mostram vista para a piscina para todos os quartos do By refúgio, e aí chegar lá, somente um quarto tem a vista para a piscina. Quando o questionei, fui informada que utilizam as mesmas fotos por que os quartos são iguais. Porém não são iguais, somente um tem vista para a piscina. Isso causou frustração, pois reservei o quarto com base nas fotos, e quando cheguei lá era totalmente diferente.