4/10 Poor
Hacene
Business traveler
May 25, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a clean hotel, 2 minutes' walk to the city center in Sivas. I spent 6 nights in this hotel.
But the staff spoke no English; communication was extremely difficult. And a lot was misunderstood about staying options, minibar costs, and overall accomodations. I found myself paying for things I didn't know they weren't included. It was not honest. It's a total rip-off.
Also, they did not accept payment in euros. They wanted Turkish lira, and as I didn't have it at the moment, they made me pay extra in Euro.
I don't think I'd stay again in this hotel. It's not the worst, I'm sure, but I wouldn't recommend it at all. It was very problematic since communication was extremely limited and the staff at the reception kept adding absurd expenses and laughing at each other as I paid them.
If I were in a city where English was common, I might have reported them to the authorities . But all I wanted was to attend to my business, get through my booking, and get the hell out of that place.
The city has many other hotels; I recommend that you look around before booking this hotel. I wouldn't stay in it again ---EVER!
Hacene
Stayed 6 nights in May 2024