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Hilton London Heathrow Airport Terminal 5

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton London Heathrow Airport Terminal 5

Exterior
Pool
Lobby
Restaurant
37-inch LCD TV with cable channels, TV

Reviews

7.8 out of 10

Good

Popular amenities

  • Spa
  • Bar
  • Hot Tub
  • Room service
  • Parking available
  • Housekeeping

Explore the area

Map
Poyle Road, Colnbrook, Slough, England, SL3 0FF
  • Theatre Royal
    10 min drive
  • Royal Holloway, University of London
    10 min drive
  • Windsor Castle
    11 min drive
  • London (LHR-Heathrow)
    12 min drive

Room options

View all photos for Executive Room, 2 Twin Beds, Business Lounge Access

Minibar, in-room safe, desk, laptop workspace

Executive Room, 2 Twin Beds, Business Lounge Access

  • 301 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed

  • 301 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Business Lounge Access

Minibar, in-room safe, desk, laptop workspace

Suite, Business Lounge Access

  • 592 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 1 Queen Bed, Business Lounge Access

Minibar, in-room safe, desk, laptop workspace

Executive Room, 1 Queen Bed, Business Lounge Access

  • 301 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, 1 King Bed

Family Room, 1 King Bed | Living area | 37-inch LCD TV with cable channels, TV

Family Room, 1 King Bed

  • 301 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Twin Room

Minibar, in-room safe, desk, laptop workspace

Twin Room

  • 301 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room, 3 Twin Beds, Connecting Rooms

Minibar, in-room safe, desk, laptop workspace

Family Room, 3 Twin Beds, Connecting Rooms

  • City view
  • Sleeps 4
  • 3 Twin Beds

View all photos for Room, 1 Queen Bed, Accessible

Minibar, in-room safe, desk, laptop workspace

Room, 1 Queen Bed, Accessible

  • 301 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed, Business Lounge Access

37-inch LCD TV with cable channels, TV

Executive Room, 1 King Bed, Business Lounge Access

  • 301 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, Business Lounge Access

Bathroom shower

Deluxe Suite, Business Lounge Access

  • 700 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Sofitel London Heathrow

Spa
Free WiFi
Restaurant
Air conditioning
4.4 out of 5, Excellent, (3923)
The price is $176
per night
$212 total
includes taxes & fees
Jan 1 - Jan 2
Sofitel London Heathrow

About this property

Hilton London Heathrow Airport Terminal 5

4-star hotel in Colnbrook
A restaurant, 2 bars/lounges, and a 24-hour fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a snack bar/deli, a sauna, and a coffee shop/cafe are onsite. Housekeeping is available on request.
Hilton London Heathrow Airport Terminal 5 offers 350 air-conditioned accommodations with minibars and laptop-compatible safes. 37-inch LCD televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a spa tub, a sauna, and a 24-hour fitness center.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and hot stone massages.
In addition to a spa tub, Hilton London Heathrow Airport Terminal 5 features a sauna and a 24-hour fitness center. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Wireless Internet access is complimentary.

This 4-star property offers access to a business center and 8 meeting rooms. Event facilities measuring 9149 square feet (850 square meters) include conference space. This business-friendly hotel also offers spa services, a terrace, and tour/ticket assistance. For a surcharge, an airport shuttle at scheduled times is offered to guests. Parking is available onsite for a surcharge.

Hilton London Heathrow Airport Terminal 5 is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
The Gallery - Onsite restaurant.
Musettis Coffee Shop - This coffee shop serves lunch and light fare. Open daily.
River Bar - Onsite bar. Open select days.
Gallery Bar - Onsite bar. Open daily.
24-hour room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 4:30 AM to midnight at scheduled times
  • Self parking on site (GBP 16 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: GBP 20.95 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Gallery Bar
  • Musettis Coffee Shop
  • River Bar
  • The Gallery

Things to do

  • 24-hour gym
  • Sauna
  • Spa tub
  • Steam room
  • TV in common areas

Family friendly

  • Children's games
  • Free crib
  • In-room sofa bed
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 8 meeting rooms
  • 9,149 square feet of conference space
  • Business center

Outdoors

  • Garden
  • Picnic area
  • Terrace

Spa

  • Deep-tissue massages
  • Hot stone massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 13 accessible parking spaces
  • Accessible airport shuttle
  • Elevator (35 inch wide door)
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2011
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Sofa bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 20.95 per person
  • Airport shuttle fee: GBP 6.80 per person (one-way)
  • Airport shuttle fee per child: GBP 6.80 (one-way)
  • Self parking fee: GBP 16.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton London Heathrow Airport Terminal
Hilton London Heathrow Airport Terminal 5
Hilton London Terminal 5
Hilton London Terminal 5 Hotel
Hilton London Terminal 5 Hotel Heathrow Airport
Hilton Terminal 5
Hilton Terminal 5 Heathrow Airport
Hilton Terminal 5 London
London Heathrow Airport Terminal 5 Hilton
Terminal 5 Hilton
Hilton London Heathrow Airport Terminal 5 Hotel Slough
Hilton London Heathrow Airport Terminal 5 Hotel
Hilton London Heathrow Airport Terminal 5 Slough
Hilton London Heathrow Termin
Hilton London Heathrow Airport Terminal 5 Hotel
Hilton London Heathrow Airport Terminal 5 Slough
Hilton London Heathrow Airport Terminal 5 Hotel Slough

Hilton London Heathrow Airport Terminal 5 Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 444 out of 1000 reviews" "
Rating 8 - Good. 246 out of 1000 reviews" "
Rating 6 - Okay. 114 out of 1000 reviews" "
Rating 4 - Poor. 91 out of 1000 reviews" "
Rating 2 - Terrible. 105 out of 1000 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Elaine

Stayed 1 night in Sep 2024

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely first class stay. Not only where we upgraded we received a complimentary drink and breakfast. Room was spacious comfortable and perfect for our stay. Breakfast was a great selection the staff all of them helpful happy and willing to make our experience pleasurable thank you Hilton group and thank you to all your staff
Stayed 1 night in Sep 2024

6/10 Okay

Michael

Disliked: Staff & service
Room was clean and comfortable. TV kept freezing, so we were unable to watch anything turn it off.
Stayed 1 night in Sep 2024

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay by airport. Restaurant food very good.
Stayed 1 night in Sep 2024

10/10 Excellent

Graham

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday start
Great hotel close to terminal. Hoppa bus service. Onlyniggle is aservice charge is added to e erything even getting drink at bar, starts to become annoying
Stayed 1 night in Sep 2024

2/10 Terrible

Bayan

Disliked: Cleanliness, staff & service
Terrible experience, rude staff, and no room as promised! We booked this Hilton to rest during our layover in London, only to find out at 11pm, when we arrived to check in, that they didn’t have a room for us. Despite our check-in time being 3pm, we were never notified of this issue beforehand. Instead, we were told on the spot that they were booking us into another hotel – a much cheaper, lower-quality hotel that cost half the price. To make matters worse, they refused to refund the difference. Throughout the conversation, the staff were incredibly rude, dismissive, and mostly ignored us. They didn’t answer our questions and simply offered to cancel our reservation with an attitude, as if that was the solution to their mistake. This was an awful experience, and I will never stay at this hotel again.
Stayed 1 night in Sep 2024

6/10 Okay

Haley

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Nicholas, Folkestone

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's convenient for Heathrow and usefully outside the ULEZ area
Stayed 1 night in Sep 2024

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

ROSALIND

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very handy for Terminal 5
A useful close overnight place before an early flight at Terminal 5. One important fact. Don’t pay for your parking in the car park but pay at reception when you check in, it’s half the price. Very helpful reception. Good early opening Starbucks in the lobby. Basic but handy. Room clean & bed ok. And incredible soundproofed windows. No plane noise at all!!
Stayed 1 night in Sep 2024

10/10 Excellent

JOE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Uchenna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my first time staying at this property. I found it very convenient using the Hotel hoppa.
Stayed 1 night in Aug 2024

8/10 Good

Joseph

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a long way to T5
Difficult to find and nowhere near Terminal 5 as it has stated in its name. Doors were locked and staff very unfriendly. Room was musty and not very clean.
Stayed 1 night in Sep 2024

8/10 Good

Janice

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Reception staff are wonderful. Restaurant staff need retraining, there were many people complaining whilst we were there. The lady on the desk just said sit over there with a casual wave of her hand. We had to ask for a menu, then ask again for someone to take our order, there were only a couple of other diners there at that point… Then had to ask for the bill… Food was mediocre Terrible service from a Hilton!
Stayed 1 night in Sep 2024

8/10 Good

Louis

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

meloneze

Liked: Cleanliness
Breakfast fantastic, room nice, large good lighting lovely bathroom but bath high too climb up in to use shower. Hotel quiet with good facilities. Not clear what opening hours were for spa and several hydro pool features not working. Hotel could do with a good update. It's not terrible but needs a lift like the lights in the mezzanine restaurant and the spa. Generally staff nice and did not come across any issues with them.
Stayed 2 nights in Sep 2024

10/10 Excellent

Maryanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
The hotel was clean and we had a lovely meal in the restaurant. There was some noise from a wedding but stopped at 11pm
Stayed 1 night in Aug 2024

8/10 Good

Iain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a very nice Hilton a little bit from all the traffic of Heathrow.
Stayed 1 night in Aug 2024

4/10 Poor

Ketan

Disliked: Staff & service
Staff not so affable.
Stayed 1 night in Aug 2024

10/10 Excellent

Mark

.
.
Stayed 1 night in Aug 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Mr Michael D

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Jose, Santa Fe Springs

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and beautiful place to stay.
Stayed 1 night in Aug 2024