4/10 Poor
Carmen
Traveled with group
Nov 20, 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Devil's in the details
Brand new, immaculately clean hotel, with spacious rooms conveniently located near Heathrow. Other than that, hard no! They lock the room thermostats at 18°C (64°F) and there is virtually NO hot water as that is strictly regulated, as well. In order to get a lukewarm, barely tepid shower, you can't turn the cold on for more than a trickle, so I could not wash my hair. I was freezing anyway so it didn't matter. They did give us space heaters and other people had them, too so it's obviously a known issue, which is the opposite of eco-friendly. Fire alarms went off for 5 solid min at 12:30am and since the rooms have no phones, you can't call to see what's going on. Everything we needed, we had to go down to the lobby for. We had two rooms. My room had a somewhat working thermostat, but the thermostat in my friend's room wouldn't turn on. She was missing the latch on the back of her door to lock it with the swing bar. Beds are comfy but pillows thin and flat. No amenities to speak of other than a 3-in-1 pump in the shower. Such a shame because the place is brand new and very clean, but the corner-cutting is so bad and the rooms and hotel so frigid, that comfort was nowhere to be found. I slept in my robe. Hotels.com reached out to them after the heat/hot water issue, & the fire alarms going off. We were given a refund for the remainder of our stay & after 2 days, checked into another hotel, saving our first international travel from complete & utter disappointment.
Carmen
Stayed 4 nights in Nov 2024