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Holiday Inn Express Hotel & Suites Brockville by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Hotel & Suites Brockville by IHG

Free daily on-the-go breakfast
Exterior
Desk, iron/ironing board, free WiFi, bed sheets
Lobby
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Gym
  • 24/7 front desk
  • Housekeeping
  • Air conditioning

Explore the area

Map
7815 Kent Blvd, Brockville, ON, K6V6N7
  • 1000 Islands Mall
    ‪13 min walk‬
  • Brockville Arts Centre
    ‪3 min drive‬
  • Brockville Court House
    ‪4 min drive‬
  • Ogdensburg, NY (OGS-Ogdensburg Intl.)
    ‪29 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds

  • 275 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

  • 275 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Desk, iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed

  • 293 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed

  • 275 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Jetted Tub

Desk, iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed, Jetted Tub

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room

  • 275 sq ft
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Suite, Multiple Beds

Desk, iron/ironing board, free WiFi, bed sheets

Suite, Multiple Beds

  • 300 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds

Desk, iron/ironing board, free WiFi, bed sheets

Suite, Multiple Beds

  • 300 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed

Desk, iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed with Sofa bed

  • 300 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior

Hampton Inn by Hilton Brockville

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.7 out of 5, Exceptional, (864)
The price is $118
per night
$142 total
includes taxes & fees
Apr 4 - Apr 5
Hampton Inn by Hilton Brockville

About this property

Holiday Inn Express Hotel & Suites Brockville by IHG

Brockville hotel close to 1000 Islands Mall
An indoor pool, a 24-hour fitness center, and a 24-hour business center are available at this hotel. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a conference center, a business center, and a meeting room.
Holiday Inn Express Hotel & Suites Brockville by IHG offers 80 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. Flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Brockville hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Holiday Inn Express Hotel & Suites Brockville by IHG features an indoor pool and a 24-hour fitness center. A computer station is located on site and wired and wireless Internet access is complimentary. Business-related amenities consist of a 24-hour business center and a meeting room. A complimentary breakfast is offered each morning. This business-friendly hotel also offers a vending machine, multilingual staff, and complimentary newspapers in the lobby. Onsite self parking is complimentary.
A complimentary on-the-go breakfast is served each morning between 7:00 AM and 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Computer station
  • Conference center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • Banquet hall
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: CAD 300.00

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Brockville
Holiday Inn Express Hotel Brockville
Holiday Inn Express Hotel & Suites Brockville Ontario
Holiday Inn Express Hotel And Suites Brockville
Holiday Inn Express Hotel & Suites Brockville Ontario
Holiday Inn Express Hotel Suites Brockville
Inn Express Brockville

Holiday Inn Express Hotel & Suites Brockville by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 521 out of 1000 reviews
Rating 8 - Good. 324 out of 1000 reviews
Rating 6 - Okay. 83 out of 1000 reviews
Rating 4 - Poor. 51 out of 1000 reviews
Rating 2 - Terrible. 21 out of 1000 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Syrina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast, great staff, great room. Thank you
Stayed 2 nights in Dec 2024

10/10 Excellent

Darren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent and as far as hotel breakfast, this was probably one of the better ones we’ve had.
Stayed 1 night in Dec 2024

8/10 Good

Elizabeth

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Nhon

Service
Stayed 1 night in Dec 2024

8/10 Good

Ragu

Liked: Property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Kayla, Belleville

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay, would visit again!
Stayed 2 nights in Nov 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Good stay
Stay was good. Our first room, there were a couple of issues but they gave us another room that was much better. Very friendly, great customer service. Breakfast was good. Staff were great.
Stayed 2 nights in Nov 2024

6/10 Okay

steven wade

Liked: Cleanliness, property conditions & facilities
This property needs technological upgrades such as USB charging capabilities
Stayed 1 night in Nov 2024

6/10 Okay

Donald

Stayed 1 night in Nov 2024

10/10 Excellent

Cornelius

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and accommodating. The breakfast was substantial and all included.
Stayed 1 night in Nov 2024

8/10 Good

kevin

Liked: Cleanliness, staff & service
Hotel was clean, service was good, staff were freindly and helpful
Stayed 2 nights in Nov 2024

10/10 Excellent

Adeel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good near 401
Stayed 1 night in Nov 2024

10/10 Excellent

Collette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very enjoyable considering our reason, we were there with family for a Celebration of Life for my brother. The staff were most accommodating. One thing I was nervous, I am a senior, the tub caused me some concern. The only grip bar was at the tap end, so getting in, not knowing the temperature was a shock. Would it be possible to put grip bars at either end & rubber mats for we seniors, please. Other than that we will stay at Holiday Inn on our next visit. Thank you.
Stayed 1 night in Nov 2024

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

Casey

Traveled with family
Disliked: Cleanliness, property conditions & facilities
I booked on Expedia, and they called me to tell me they over booked so I had to move from a suite to a regular room for the same price and couldn’t do anything because I booked through a 3rd party app. I was offered a king room in exchange for my king suite and was given a double queen room upon arrival. The room was very outdated and dirty. Staff was nice but not accommodating. For a holiday inn property it was pretty unacceptable, not to mention being penalized for booking through Expedia, which is normally my favorite app on the planet. All in all they really need to step there game up.
Stayed 2 nights in Sep 2024

4/10 Poor

Adam

Business traveler
Hotel was standard. My room was pretty good, except for the fact that the toilet paper roll was broken, which injured my finger as I attempted to catch the toilet paper roll as it fell from the holder. To make matters worse, after checking out and after I left the hotel, I was asked to come back since they said they couldn't process my credit card to check me out. I had to drive all the way back from my client's office to the hotel to pay for my check out using my debit card, regardless of me stating that there's an active charge on my credit card. Holiday Inn assured me that the charge would be refunded and that if there's any issues they will resolve it. 19 days after I checked out (Oct 29), I am now double charged as Holiday Inn never refunded the charge on my credit card. After calling Holiday Inn twice, the call finally ended with them saying that they confirmed with their technical team that the refund was submitted successfully and I have to talk to my bank to resolve. Will not be going back to this hotel.
Stayed 1 night in Oct 2024

2/10 Terrible

Barbara

Disliked: Cleanliness, property conditions & facilities, room comfort
A disappointment
Very old run down facility. Tears in the carpet, face of the air conditioner fell off. Apparently going to renovate soon .
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveler

Business traveler
Overall the stay was excellent. The hotel was in the beginning stages of a renovation.
Stayed 1 night in Oct 2024

6/10 Okay

Scott

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ladybug infested…….. ladybugs are a lesser evil, but insect infested none the less.
Stayed 5 nights in Oct 2024

8/10 Good

Imran

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2024

8/10 Good

Erin J

Traveled with family and small children
Liked: Cleanliness, staff & service
Hotel is well situated near highway 401 and many restaurant options. The breakfast at the hotel was great considering it is included in the rate!
Stayed 1 night in Oct 2024

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, & while some items on the property looked their age, from the Posted Building Permit & chatting with staff they are being addressed in a major renovation. Breakfast was very good (with the exception of the very weak coffee) and the kitchen staff were outstanding. One issue regarding the location; if you have issues with traffic noise, (I don't) you may want to request a room on the North side not facing the 401. We'd stay here again.
Stayed 1 night in Oct 2024

10/10 Excellent

Nafiz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very conveniently located, has great staff, and great breakfast. The breakfast attendant was amazingly friendly. She visited tables and checked whether customers were happy with the breakfast and whether we needed anything. We even got "gelatin" free yogurt from the lady. I highly recommend this hotel to anyone visiting Brockville and nearby places such as Kingstone.
Stayed 1 night in Oct 2024