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Best Western Plus Lozenetz Hotel

3.0 star property

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Deluxe Room, 1 Double Bed with Sofa bed, Non Smoking (with Sofabed) | Minibar, in-room safe, desk, iron/ironing board
Bar (on property)
Bar (on property)
Front of property - evening/night
Reception

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Spa
  • Breakfast included
  • Parking available
  • 24/7 front desk

Explore the area

Map
23, Bul. Sveti Naum, Sofia, 1421
  • National Palace of Culture
    ‪13 min walk‬
  • NDK
    ‪16 min walk‬
  • Vitoshka Boulevard
    ‪17 min walk‬
  • Sofia (SOF)
    ‪18 min drive‬

Room options

Superior Room, 2 Twin Beds, Non Smoking (with Sofabed)

  • Sleeps 3
  • 2 Twin Beds

View all photos for Comfort Room, 2 Twin Beds, Non Smoking

Comfort Room, 2 Twin Beds, Non Smoking | Minibar, in-room safe, desk, iron/ironing board

Comfort Room, 2 Twin Beds, Non Smoking

  • 237 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Comfort Room, 1 Double Bed, Non Smoking

Comfort Room, 1 Double Bed, Non Smoking | Minibar, in-room safe, desk, iron/ironing board

Comfort Room, 1 Double Bed, Non Smoking

  • 237 sq ft
  • Sleeps 2
  • 1 Double Bed

Junior Suite, Multiple Beds, Non Smoking

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

Family Suite, Multiple Beds, Non Smoking

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

Deluxe Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

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About this property

Best Western Plus Lozenetz Hotel

3-star Sofia hotel, connected to a shopping center in Lozenets
This smoke-free hotel features a full-service spa, a restaurant, and a bar/lounge. Free full breakfast and free WiFi in public areas are also provided. Additionally, a coffee shop/cafe, self parking, and a business center are onsite.
Best Western Plus Lozenetz Hotel offers 31 air-conditioned accommodations with minibars and safes. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is equipped with a sauna and a steam room. The spa is open daily.
Best Western Plus Lozenetz Hotel features a full-service spa. The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast. A computer station is located on site and wireless Internet access is complimentary.

This 3-star property offers access to a business center. This business-friendly hotel also offers multilingual staff, gift shops/newsstands, and tour/ticket assistance. Guests can use the indoor pool at a partner property. For a surcharge, the property provides an airport shuttle (available 24 hours) and an area shuttle. Parking is available onsite for a surcharge. A total renovation of this property was completed in November 2024.

Best Western Plus Lozenetz Hotel is a smoke-free property.

Guests are offered a complimentary full breakfast.
Best Western Plus Lozenetz Hotel has a restaurant on site.
Room service (during limited hours) is available.

Languages

Bulgarian, English, Greek, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Self parking on site (BGN 19.90 per day)

Food and drink

  • Free full breakfast
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Things to do

  • Full-service spa
  • Indoor pool (guest access)
  • TV in common areas

Family friendly

  • Access to nearby indoor pool
  • Highchair
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station

Outdoors

  • Garden

Full-service spa

  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Well-lit path to entrance

More

  • 1 building
  • 6 floors
  • Built in 2004
  • Renovated entire property - November 2024
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Champagne service
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fan
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for BGN 19.90

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: BGN 2.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: BGN 26 per person (one-way)
  • Self parking fee: BGN 19.90 per day
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards, and cash

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel Lozenetz
Hotel Lozenetz Sofia
Lozenetz
Lozenetz Hotel
Lozenetz Sofia
Lozenetz Hotel Sofia
Best Western Lozenetz Hotel Sofia
Best Western Lozenetz Sofia
Best Western Lozenetz
Best Western Lozenetz Hotel
Best Plus Lozenetz Hotel Sofia
Best Western Plus Lozenetz Hotel Hotel
Best Western Plus Lozenetz Hotel Sofia
Best Western Plus Lozenetz Hotel Hotel Sofia

Best Western Plus Lozenetz Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 51 out of 233 reviews
Rating 8 - Good. 95 out of 233 reviews
Rating 6 - Okay. 38 out of 233 reviews
Rating 4 - Poor. 24 out of 233 reviews
Rating 2 - Terrible. 25 out of 233 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

gary

Stayed 1 night in May 2023

4/10 Poor

Ireneusz

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2023

8/10 Good

Lukasz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is a bit off the main streets however in fairly close walk to main pedestrian area. Comfortable bed and room was quite specious. Breakfast OK. Good value for money.
Stayed 1 night in Apr 2023

6/10 Okay

NEARCHOS

Stayed 4 nights in Mar 2023

2/10 Terrible

Engela

Stayed 10 nights in Mar 2023

2/10 Terrible

Carlos

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad service
Stayed 2 nights in Mar 2023

6/10 Okay

Svetlana

Stayed 3 nights in Dec 2022

2/10 Terrible

Shai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Recommended
2nd time in Sofia with my wife 2nd time in BW Lozenets.. The first time 2019 (pre Covid) was great which is why we came this time. Unlike the first time, room wasn’t clean. On the 2nd day when asking why the cleaning lady didn’t make our bed, changed towels and brought toilet paper, we were told that it’s being done every 2 days (why wasn’t I told this when making the reservation?!) and if we want them to change towels we need to ask in the morning to do so. In the 4 nights we’ve stayed there, not once we’ve had a cleaning lady and each night we’ve asked for towels and toilet paper though each morning we’ve asked them to clean the room. Only at night when we’ve return from the center we went to the reception and waited for them to get us towels and toilet paper. I don’t see myself as spoiled but this is too much. I payed +/- $250 to get service which I haven’t got and this is basic request. I won’t return here because having fresh towels and toilet paper is a necessary thing to have and I don’t need to go to reception and ask on a daily basis to have it. End of story, NOT RECOMMENDED!
Stayed 4 nights in Nov 2022

6/10 Okay

Sasho

Traveled with family
Liked: Room comfort
Stayed 1 night in Nov 2022

8/10 Good

TATIANA

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service
Not a warm welcome
I arrived in the middle of the night as my flight was delayed. Instead of the man at reception being empathetic or at least welcoming, he was very stern and insisted on me checking out exactly on time in the morning. Hotel is on the older side but I don't mind.
Stayed 1 night in Oct 2022

8/10 Good

Maia, Yellowstone NP

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just an overnight stay in Sofia. Room was clean and with enough space for 2 people. The necessary basics were all provided - towels, soap, kettle, etc. Breakfast was decent. Overall would recommend if you look for a place to sleep.
Stayed 1 night in Oct 2022

6/10 Okay

Szántó

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
Not up to Best Western standards
Here's a list of what I didn't like: 3 of the 4 lights did not work in the room. The staff needed 24 hours to find bulbs. One light stopped working again the following day. One towel had a huge hole in the middle plus some stains. I stayed 3 nights, with room service only once. Even then, my bed was not made. The shower tube was falling apart and the shower wall was leaking, resulting on water running everywhere in the bathroom.
Stayed 3 nights in Oct 2022

6/10 Okay

Fadya

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
The room wasn’t clean.There were dust and spider webs everywhere. The bed was comfy and the bed essentials were good. The hotel overall wasn’t well maintained but it was just ok for a overnight stay after a long flight.
Stayed 1 night in Sep 2022

4/10 Poor

Ivaylo

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Western? More like Worst Western...
The place is beaten down bad. The room we were in (sold as apartment :) was in very poor state of maintenance. Wall paper peeling or completely ripped, power sockets not working, carpet not clean, shower with missing and moldy grouting, curtains in disrepair and wrong size for the windows etc. etc. Windows were of poor quality- you could hear the traffic from the (busy) street outside day and night. Staff were all friendly, but they lack customer service skills and definitely lack efficiency. Shortly after we checked in, I asked for two extra pillow cases (there were two spare pillows and duvet literally thrown in the closet) and mentioned that the remote is missing from the room. We came back almost 8hrs later and there was still no remote in the room and no pillow cases either. Asked for iron- was told all irons are given and i should check in the morning if i want one. HKP would take over the entire (already narrow) corridor with bags of dirty laundry and carts. I haven't stayed in such a poorly run Best Western ever. We chose the place due to it's proximity to a place i needed to go for a meeting- next time we'll stay near the airport where there are better hotels.
Stayed 1 night in Sep 2022

10/10 Excellent

Chantelle

Traveled with group, Traveled with family
Liked: Cleanliness, room comfort
Nice hotel good breakfast good value😊
Stayed 1 night in Sep 2022

2/10 Terrible

Mehmet

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Dirty and Unfriendly hotel
Dirty,unfriendly hotel stay clear
Stayed 1 night in Aug 2022

2/10 Terrible

Mehmet

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay Clear,you have been warned!!!
Terrible hotel dirty lots of human hair in shower and floors are full of dirt all over, no remote for television damage on my car!!! Stay clear non communication with management or reception,no sympathy of customer care or happiness
Stayed 1 night in Aug 2022

8/10 Good

Dora

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 1 night in Aug 2022

4/10 Poor

Evangelos

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The properties/rooms are resuiring renovation!
Stayed 1 night in Apr 2022

4/10 Poor

Jonathan

Stayed 1 night in Mar 2022

8/10 Good

Phillip

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Nice simple place and friendly staff. We walked into the Centre each day and also used the metro
Stayed 3 nights in Feb 2022

8/10 Good

Yvonne

Traveled with partner
Liked: Cleanliness, staff & service
We stayed in the "deluxe" room which was really sweet. The room was round, and very big with a seperate seating area and a huge bathroom. This was at the top of the hotel and was reached via a small spiral staircase - so probably not the best if you have mobility issues (or lots of baggage) Bed was comfy. Shower was not the hottest but adequate. The girl on reception was very nice and helpful, with excellent english. Breakfast was good, but unfortuately the restaurant was shut for dinner on the evening we arrived (even though the description boasts a restaurant) I can't comment on any other ameneties as we couldn't find them! Hotel is within walking distance of main shopping/eating areas so plenty of restaurants in vicinity. Not very happy at having to pay 10 Euro to park the car over-night (especially as this is neither my currency nor Bulgarian currency) we parking in the underground car park but were told we would have to pay the same to park on the pavement outside the hotel.
Stayed 2 nights in Dec 2021

4/10 Poor

Ivan

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2022

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Old and decrepit rooms
The value for money is quite good, but the room was decrepit, with taken off wallpaper, broken sofa, damaged furniture... Location is OK, 15 minutes walk to downtown Sofia.
Stayed 1 night in Dec 2021

10/10 Excellent

STEFKO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021