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Mercure Sofia City

4.0 star property

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Photo gallery for Mercure Sofia City

Bar (on property)
Minibar, in-room safe, desk, laptop workspace
Classic Room, 2 Twin Beds | Minibar, in-room safe, desk, laptop workspace
Exterior
Exterior

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Gym
  • Breakfast available
  • Parking available
  • Room service
  • 24/7 front desk

Explore the area

Map
83 Bulgaria Boulevard, Sofia, 1404
  • National Palace of Culture
    ‪4 min drive‬
  • Boyana Church
    ‪4 min drive‬
  • Alexander Nevski Cathedral
    ‪7 min drive‬
  • Sofia (SOF)
    ‪25 min drive‬

Room options

View all photos for Privilege, Room, 1 King Bed

Privilege, Room, 1 King Bed | Minibar, in-room safe, desk, laptop workspace

Privilege, Room, 1 King Bed

  • 258 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed | Minibar, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed with Sofa bed

  • 506 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, 2 Twin Beds

Classic Room, 2 Twin Beds | Minibar, in-room safe, desk, laptop workspace

Classic Room, 2 Twin Beds

  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed | Minibar, in-room safe, desk, laptop workspace

Classic Room, 1 King Bed

  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Mercure Sofia City

4-star hotel in Rajon Triaditsa
This smoke-free hotel features 2 restaurants, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a 24-hour business center, and a conference center are onsite.
Mercure Sofia City offers 111 air-conditioned accommodations with minibars and laptop-compatible safes. Cable television is provided. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages. Renovation of all guestrooms was completed in October 2024.

Recreational amenities at the hotel include a 24-hour fitness center.
Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Business amenities at this 4-star property consist of a 24-hour business center, 6 meeting rooms, and coworking spaces.

A computer station is located on site and wired and wireless Internet access is complimentary. Event facilities measuring 1722 square feet (160 square meters) include a conference center. This business-friendly hotel also offers a 24-hour fitness center, multilingual staff, and coffee/tea in a common area. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Limited onsite parking is offered on a first-come, first-served basis (surcharge), and a car charging station is available.

Mercure Sofia City is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM.
Festa - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Winter Garden - This bistro specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open daily.
Room service (during limited hours) is available.

Languages

Bulgarian, English, German, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Free offsite parking
  • Street parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Self parking on site (BGN 30 per day)
  • Valet parking on site (BGN 20 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; BGN 29 to 29 for adults and BGN 29 to 29 for children
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Festa
  • Winter Garden

Things to do

  • 24-hour gym
  • Designer stores
  • Shopping mall
  • TV in common areas
  • Wine tasting room

Family friendly

  • In-room crib
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 6 meeting rooms
  • Computer station
  • Conference center (1,722 square feet of space)
  • Coworking space

Outdoors

  • In a regional park

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Bathroom emergency pull cord
  • Elevator (59 inch wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 2005
  • Renovated guestrooms - October 2024
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Heated bathroom floor
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: BGN 2.50 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately BGN 29 to 29 for adults, and BGN 29 to 29 for children
  • Airport shuttle fee: BGN 120 per person (one-way)
  • Airport shuttle fee per child: BGN 120 (one-way)
  • Self parking fee: BGN 30 per day
  • Valet parking fee: BGN 20 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Festa Hotel
Festa Hotel Sofia
Festa Sofia
Festa Sofia Hotel

Mercure Sofia City Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 16 out of 76 reviews
Rating 8 - Good. 33 out of 76 reviews
Rating 6 - Okay. 16 out of 76 reviews
Rating 4 - Poor. 8 out of 76 reviews
Rating 2 - Terrible. 3 out of 76 reviews

8.0/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Plamen, Saddle River

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Plamen, Saddle River

Stayed 1 night in Nov 2024

10/10 Excellent

Plamen, Saddle River

Stayed 1 night in Nov 2024

4/10 Poor

Roumiana, Harrisonburg

Stayed 1 night in Apr 2023

10/10 Excellent

Nikolay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2022

10/10 Excellent

Kaloyan

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel,very helpful staff. Excellent location. Decent room. I would definitely recommend this place to anyone.
Stayed 4 nights in Sep 2022

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2022

4/10 Poor

Denitsa

Business traveler
Disliked: Amenities, property conditions & facilities
The rooms are not that good as on the picture. The mini bar was completely empty, also there is no kettle or even cups... or anything to make a tea or coffee. My room viewing was on rear side , where also have a building work and was very noise. On my booking shows like breakfast is included , but on the reception, staff say 'it's not". ... I'll not visit again that hotel !
Stayed 1 night in Apr 2022

8/10 Good

Dzhaner

Traveled with group
Liked: Cleanliness, property conditions & facilities
Only the door of my room has to be changed because I was afraid to be locked in or out of my room and the door knob is going to fell of. Every other detail of the room or the hotel was just fine I stayed just one night, so.
Stayed 1 night in Sep 2021

2/10 Terrible

Petia

Stayed 1 night in Jul 2021

4/10 Poor

mark

Business traveler
Disliked: Property conditions & facilities, room comfort

No AC, poorly maintained.

AC doesn't work at all. Uncomfortable stay as a result. The shower is falling apart with tiles literally moving on the walls with huge gapping cracks.
Stayed 1 night in Jul 2021

4/10 Poor

ozgur

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

8/10 Good

Zornitsa

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Very happy with my stay at Hotel Festa! The rooms were ok, but my room didn't get clean one time even though the tag was left on the door knob. Very pleased with one of the reception guys Velizar - he is very nice, friendly and provides an exceptional customer service! Special thanks to him!
Stayed 1 night in Jan 2020

8/10 Good

Davor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

8/10 Good

Davor

Liked: Cleanliness
Stayed 3 nights in Nov 2018

4/10 Poor

Othman

Disliked: Staff & service
Not nice really,not friendly,no smiles,no fun,no help,nothing,taking tip by force.
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is great and I'm staying there a few times a year. It's very modern and clean and location near the mountain is simpy amazing. Breakfast is good too.
Stayed 1 night in Mar 2018

4/10 Poor

Othman

Disliked: Staff & service

It is like militry point

Hotel with no soul
Stayed 2 nights in Nov 2018

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Festa is my usual choice for hotel in Sofia. I love the view over Vitosha mountain and the hotel's location. Each morning they serve a buffet breakfast which has a lot of options. Rooms are modern and comfortable.
Stayed 1 night in Mar 2018

8/10 Good

Rodrigue

Liked: Cleanliness, property conditions & facilities, room comfort

Super comfortable

Far from center , but very comfortable hotel , quiet
Stayed 1 night in Oct 2018

8/10 Good

Krassimira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In general I would recommend the hotel due to the good balance between price/quality. Though, there are some small things which could be improved like: the mattress of the bed needs to be replaces, as half of it wasn't very comfortable due to heavy usage; the bathtube needs some maintenance, as when you have a shower lots of water flows down on the floor; there were towels for 1 person only, although the booking was for 2 people.
Stayed 1 night in Oct 2018

2/10 Terrible

Andrew, Manchester

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Most staff were only good for Bates Hotel. I spent five LONG days cooped up with the rude, unhelpful lot, there was only one decent guy and girl on reception, the others wouldn't get a job sweeping floors in an English one.
Stayed 5 nights in May 2018

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort

Bad reception

Cannot believe how rude the reception was.. they lost my booking and Expedia confirmed they sent it. The hotel must practice how to be rude and they should get a gold medal for it
Stayed 1 night in Mar 2018

6/10 Okay

Michael

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2017