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Holiday Village Diplomat - Gloria Palace

3.0 star property

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Photo gallery for Holiday Village Diplomat - Gloria Palace

Seasonal outdoor pool, open 9 AM to 5:30 PM, sun loungers
Reception
Property grounds
Tennis court
Villa | Minibar, in-room safe, desk, blackout drapes

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Gym
  • Breakfast available
  • Pool
  • Pet friendly

Explore the area

Map
sq. Gorna Banya, Boulevard. Nikola Petkov 143, Sofia, 1614
  • Boyana Church
    ‪6 min drive‬
  • National Palace of Culture
    ‪9 min drive‬
  • Mount Vitosha
    ‪19 min drive‬
  • Sofia (SOF)
    ‪31 min drive‬

Room options

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed | Minibar, in-room safe, desk, blackout drapes

Standard Double Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

Classic Single Room, 1 Twin Bed, Garden View

  • Sleeps 1
  • 1 Twin Bed

View all photos for Villa

Villa | Minibar, in-room safe, desk, blackout drapes

Villa

  • 54 sq ft
  • Park view
  • Sleeps 4
  • 1 Double Bed OR 2 Twin Beds

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About this property

Holiday Village Diplomat - Gloria Palace

3-star hotel in Gorna Banya
This hotel features a restaurant, a fitness center, and a bar/lounge. Self parking is free. Additionally, a poolside bar, a snack bar/deli, and outdoor tennis courts are onsite.
Holiday Village Diplomat - Gloria Palace offers 9 accommodations with minibars and safes. Accommodations offer separate sitting areas and include desks. Televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers, bidets, complimentary toiletries, and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.
Recreational amenities at the hotel include outdoor tennis courts, a sauna, a fitness center, and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to a seasonal outdoor pool, Holiday Village Diplomat - Gloria Palace provides outdoor tennis courts, a sauna, and a fitness center. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge.

This family-friendly hotel also offers a terrace, barbecue grills, and tour/ticket assistance. Onsite self parking is complimentary.

Holiday Village Diplomat - Gloria Palace has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10:30 AM.
Holiday Village Diplomat - Gloria Palace has a restaurant serving breakfast only.
Room service (during limited hours) is available.

Languages

Bulgarian, English

Property amenities

Internet

  • Available in all rooms: WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 10:30 AM for a fee: EUR 10 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • 4 outdoor tennis courts
  • Gym
  • Playground
  • Racquetball/squash
  • Sauna
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Free supervised activities for children
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 floors
  • Built in 2005
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Towels provided

Entertainment

  • Cable channels
  • Pay movies

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating
  • Iron/ironing board on request
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 7:30 PM
Express check-in available

Check-out

Check-out before 11:30 AM
Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 7:30 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

Pets stay free
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.02 per person, per night
  • Pool fee: EUR 10 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately EUR 10 per person
  • Facilities fee: EUR 10 per person, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher

We should mention

The seasonal pool will be open from June to September
Pool access available from 9 AM to 5:30 PM

Property is also known as

Holiday Village Diplomat Gloria Palace
Holiday Village Diplomat Gloria Palace Hotel
Holiday Village Diplomat Gloria Palace Hotel Sofia
Holiday Village Diplomat Gloria Palace Sofia
Village Diplomat Gloria
Village Diplomat Gloria Sofia
Holiday Village Diplomat - Gloria Palace Hotel
Holiday Village Diplomat - Gloria Palace Sofia
Holiday Village Diplomat - Gloria Palace Hotel Sofia

Holiday Village Diplomat - Gloria Palace Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 12 out of 34 reviews
Rating 8 - Good. 11 out of 34 reviews
Rating 6 - Okay. 6 out of 34 reviews
Rating 4 - Poor. 2 out of 34 reviews
Rating 2 - Terrible. 3 out of 34 reviews

7.6/10

Cleanliness

7.4/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Iliyan

Stayed 1 night in May 2022

10/10 Excellent

Seamus Waldron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great accommodation, staff and facilities.
I stayed with an 8 year old and we had a great time, though we were not there for long. We sadly arrived too late to use the pool, which did look good, but we did have dinner by the pool. My son enjoyed playing in the mini children play park. The room was an apartment. It had two floors, so very much like being in your own home. Two, yes TWO bathrooms, both with a shower. The lounge area was huge with cable TV. The Wifi was free and fast. The staff were extremely helpful and friendly. In the morning before we left for our flight home, we were able to book one of the tennis courts with rackets and balls.. Be aware that to use the pool, there is a charge as was the use of the tennis court.
Stayed 1 night in Jul 2018

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Not for Travelers
6 Euro or 10 Lev per person to use pool. Breakfast starts late @ 0900 to 1100 good luck with feeding kids or family and catching your early morning Flights. pool is very small and however a lot of Tennis with quality courts. Excellent and trueful Staff.
Stayed 1 night in Jul 2017

8/10 Good

Jessa, Texas

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty place/Couldn't book
-- Lodging is in a gated/secluded area with tree canopies, a few minutes outside of city center, & is old, small and cozy with stairway only, tennis court & an outdoor courtyard-restaurant that held a wedding party the next morning. -- Although we received Confirmation email & were charged the $36 with Hotels.com, the lodging didn't receive their transaction. As we were leaving for a group meet, receptionit said: I need to pay and that the website maybe took my banking info to book placement. Rather than have the cab waiting while we sort it, I paid then, later in the day, called Hotels.com about my bank being charged both $36 from them & $43 by the lodging. -- Basically, can't say I can rate the convenience of booking with Hotels.com since booking on it was ineffective. -- May be best to book directly with these lodgings so one doesn't risk the inconvenience of not knowing what you'll actually be charged, rather than what's promised on this. -- It's the simple inconvenience that the above would avoid an international pay-call to customer service, too, since I wanted to report it timely... in case Hotels' Customer Service couldn't sort it, then I could try directly since the same Receptionist might still be there. Hotels' C.S. staff called the lodging & got back to me saying, they got approval from the lodging to refund their $36. End.

2/10 Terrible

Disgruntled family, England

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seen Better Days!!
Stayed here for the last 6 years and have seen it gradually going down hill. This year there were cracked walls, mould, missing tiles and dirty shower. Where there had previously been a mini-bar there was just a hole, what started off as a dining area with table and chairs was now just 3 plastic chairs lined up against a wall. There were broken handles and missing furniture in the bed rooms. There was no pay per view movie channels as advertised. Although, the temperatures were still in the mid 20's the swimming pool was covered over and out of use. On our first evening the stove was not working in the restaurant so there was limited food available and on our second evening at 9 pm we were told it was last orders and we had to leave. On a positive note there was a very pleasant waitress that could speak English and did her best to look after us, although we witnessed on more than one occasion the restaurant manager shouting at her in public. After many years of enjoyment we will not be staying here again.

6/10 Okay

Shmuel, Israel

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
comfortable hotel
The rooms are big and comfortable, but not with good maintenance. there is no WI-FI in the rooms, there is a seating and dining area but there is no refrigirator or dishes. the location is quite far from the center so it is not recommanded if you don't have a car. there are no nearby restuarnts (other than the one un the hotel) or supermarkets. the swiming pool is good and comfort. breakfast is standard, but the service is a bit slow.

10/10 Excellent

Marin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would recomend to anyone
Very good hotel. I felt very comfortable in Villa. it gives special feeling of resting. Rooms were very cleen. Personal was very helpful and well prepared. One thing which will have to be improved is breakfast. It is quite poor. I would wish to see more variety of food.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
nice place to stay.

8/10 Good

Stuart, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love Diplomat but breakfast???
Have stayed here quite a few times and really loved it. It is convenient fro my needs as is near the outside of city. Last time the building work was still going on - this time it seemed finished and is a small oasis in the city. We stayed one night at beginning of holiday (13 September) and at the end of holiday (22nd September). The 13th was great as always expecially with the price paid through hotels.com HOWEVER was very disappointed with the 22nd because we were told breakfast would be brought to the room.... too cold for the dining area by the pool and the restaurant not open. This meant the receptionist walking down the path to the main accomodation building with clingfilmed plates of breakfast and a single cup of tea or coffee or orange therefore with pure practicalities we were limited to one cup of tea ----- it would have been nonsense to keep phoning can I have a second or even third cup. This problem could easily be reduced by having tea facilities in the room - a kettle only costs £6 from ASDA!!!!! I am still annoyed at the breakfast being served in the room as it domonished an ptherwise great holiday..... and a usually comfortable place. It later transpired that it was end of season and we were the only guests in the whole complex..... therefore I think the main reason would be keeping a catering staff memeber on just for us. An email warning us..... or offering reduction to have breakfast somewhere else and tea making facilities would have helped considerably.

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

6/10 Okay

Jan

Traveled with family
Liked: Cleanliness, staff & service, room comfort
1 night familly trip
We stopped by in this hotel for one night (coming late evening and starting early morning next day). First impression from the building and appartment is a bit strange but at the end we have realized that everything was without any problem and according to our needs - guarded parking, kitchen with accessories, acceptable furniture etc. There is also a restaurant in the proximity.
Stayed 1 night in Sep 2021

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
L’eau du robinet était brune ... une bouilloire électrique, deux tasses même pas de petites cuillères... les poussières bien incrustées un peu partout ... nous étions sans doute les premiers clients de la saison pour cette chambre ... je suis sure qu’en pleine saison cela doit être différent, du moins je l’espere. Chaque appartement a une petite pelouse, la notre avait des herbes hautes d'au moins 50 cm. A voir en pleine saison ....
Stayed 1 night in May 2019

10/10 Excellent

Jacqueline, Belgique

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dommage qu’ils ne servent pas de petits déjeuners...
Stayed 1 night in Apr 2019

8/10 Good

armand

Liked: Cleanliness, property conditions & facilities, room comfort
Séjour de travail
Emplacement parfait car proche ESFAM 15 minutes à pied Rapport qualité prix ok. Avoir un micro onde pour se faire un petit déjeuner chaud serait génial car rien tôt le matin dans le voisinage. Confort parfait.
Stayed 5 nights in Jan 2019

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, room comfort
Boff !!
Bonjour, lieu correct mais aucun service proposée il s'agit plutôt d'une location d'appartement et non vraiment un hôtel. La piscine est indisponible dommage pour les enfants.
Stayed 4 nights in May 2018

10/10 Excellent

IOANNIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, room comfort
Boende i Sofia
Hotellet var inte riktigt hotel, du hade ett tomt radhus att bo i med sängar på andra våning och utan kök. AC fungerar väl,uteplats var väcker med inget annat . Rumservis har inte skett. Vi ska be dem för att få rena handduk . Petsonalen mycket bes men ingen ordning. Frukost var en överlastning för dem . Vi ska vänta 35 minuter för att frukost kommer .
Stayed 4 nights in Jul 2017

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Benny, Haslev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice large room
The room was nice, clean and very large. Pleasant place to stay. Breakfast less impressive.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Fräscht hotell, lyxigt för så litet pengar
Rummet (nr 7) var mycket fräscht och kändes lyxigt för ett så lågt pris. Enda minusen är att det var problem med att få varmvatten i duschen och det problemet har varit sedan ganska länge (har bott i samma rum vid ett par olika tillfällen), samt att WiFi inte fungerar i rummen utan bara i receptionsbyggnaden. Hela hotellområdet är mycket fint och det känns som att det borde kosta betydligt mer att bo här. Personalen är trevlig, serviceminded och pratar bra engelska.Tänk bara på att poolen bara är öppen under sommarmånaderna (juni-aug).

8/10 Good

Laetitia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
super rapport qualité-prix!
Un séjour très agréable. La villa est spacieuse, un véritable petit appartement. L'hotel est tranquille et vert, propre, le personnel sympathique et serviable.Un rapport qualité-prix !extraordinaire! par rapport à tous les hotels visités dans le secteur....Un taxi de 7 leva pour le centre-ville...Seuls hics, un resto au menu très restreint, on s'en lasse vite ( mais il est facile d'aller manger ailleurs), et un petit-déjeuner ( inclus dieu merci! ) plutôt pauvre et triste ( si vous avez un vehicule, n'hésitez pas à aller faire vos courses pour le garnir...).Mais, somme toute, une excellente adresse à Sofia pour ceux qui recherche calme et confort tout en n'étant pas trop éloigné du centre.

8/10 Good

Bled

Liked: Cleanliness, room comfort
Hôtel propre avec un accueil chaleureux
Piscine bien entretenue, restaurant très correct avec un bon rapport qualité / prix, villa spacieuse et propre même si les finitions sont à revoir. Petit bémol, piscine ouverte à tous et les touristes moins bien traités que les habitants de Sofia (exemple : la personne qui s'occupe de la piscine ne donne pas de matelas pour les résidants de l'hôtel mais en donne aux Bulgares !)

8/10 Good

roribo

Liked: Cleanliness, staff & service, room comfort
ECONOMICO
ottimo rapporto qualità/prezzo.

10/10 Excellent

Jelena

Liked: Staff & service, room comfort