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Maison Sofia - MGallery

5.0 star property

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Premium Suite, 1 Double Bed | 1 bedroom, in-room safe, blackout drapes, soundproofing
Breakfast, lunch, dinner served; garden views
1 bedroom, in-room safe, blackout drapes, soundproofing

Reviews

8.8 out of 10
Excellent

Popular amenities

  • All inclusive
  • Pet friendly
  • Free WiFi
  • Restaurant
$96
includes taxes & fees
Jan 16 - Jan 17, 2026

Explore the area

View in a map
Atanas Dukov 36, Sofia, 1407
  • Place, Borisova Gradina Park
    ‪2 min walk‬
  • Place, Tokuda Hospital
    ‪3 min walk‬
  • Place, Sofia Zoo
    ‪8 min walk‬
  • Airport, Sofia (SOF)
    ‪13 min drive‬

Room options

View all photos for Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed | 1 bedroom, in-room safe, blackout drapes, soundproofing

Deluxe Room, 1 Double Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 323 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed

1 bedroom, in-room safe, blackout drapes, soundproofing

Superior Room, 1 Double Bed

9.0 out of 10
Wonderful
(4 reviews)
  • 280 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite, 1 Double Bed

Deluxe Suite, 1 Double Bed | 1 bedroom, in-room safe, blackout drapes, soundproofing

Deluxe Suite, 1 Double Bed

  • 484 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 2 Twin Beds, Balcony

1 bedroom, in-room safe, blackout drapes, soundproofing

Deluxe Room, 2 Twin Beds, Balcony

10.0 out of 10
Exceptional
(1 review)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 Double Bed, Balcony

1 bedroom, in-room safe, blackout drapes, soundproofing

Deluxe Room, 1 Double Bed, Balcony

8.0 out of 10
Very good
(2 reviews)
  • 344 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 2 Twin Beds

Deluxe Room, 2 Twin Beds | 1 bedroom, in-room safe, blackout drapes, soundproofing

Deluxe Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Suite, 1 Double Bed

Premium Suite, 1 Double Bed | 1 bedroom, in-room safe, blackout drapes, soundproofing

Premium Suite, 1 Double Bed

  • Sleeps 4
  • 1 Double Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | 1 bedroom, in-room safe, blackout drapes, soundproofing

Presidential Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Deluxe King Room

  • Sleeps 3

Deluxe Suite

  • Sleeps 3

Superior King Room

  • Sleeps 2

Deluxe King Room With Balcony

  • Sleeps 2

View all photos for Deluxe Room, 2 Single Bed, Balcony

1 bedroom, in-room safe, blackout drapes, soundproofing

Deluxe Room, 2 Single Bed, Balcony

  • Sleeps 2

Deluxe Room With 2 Single Beds

  • Sleeps 2

Premium Suite Double Bed

  • Sleeps 3

Presidential King Suite

  • Sleeps 2

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About this property

Maison Sofia - MGallery

5-star hotel in Lozenets
Along with a full-service spa, this smoke-free hotel has an indoor pool and a restaurant. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite. Housekeeping is available on request.
Maison Sofia - MGallery offers 99 accommodations with safes and complimentary bottled water. Flat-screen televisions come with cable channels.

Bathrooms include shower/tub combinations, bathrobes, slippers, and bidets. This Sofia hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Additionally, rooms include hair dryers and complimentary toiletries. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include outdoor tennis courts, an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Maison Spa has 2 treatment rooms. Services include sports massages and massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Some rates at Maison Sofia - MGallery are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

In addition to a full-service spa, Maison Sofia - MGallery features outdoor tennis courts and an indoor pool. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 5-star property consist of a 24-hour business center and meeting rooms. This luxury hotel also offers a fitness center, a sauna, and spa services. For a surcharge, the property provides a shuttle from the airport to the hotel (available 24 hours) and an area shuttle. Onsite parking is available (surcharge), along with a car charging station. A total renovation of this property was completed in September 2022.

Maison Sofia - MGallery is a smoke-free property.

Buffet breakfasts are available for a surcharge.
Maison Sofia - MGallery has a restaurant serving breakfast, lunch, and dinner.
Room service (during limited hours) is available.

All inclusive details

All-inclusive room rates at Maison Sofia - MGallery are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Land activities

Fitness facilities

Property amenities

Internet

  • Available in all rooms: Free WiFi; wired internet (EUR 51.11 per stay)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi; wired internet (EUR 51.11 per stay)

Parking and transportation

  • Electric car charging station on site
  • 24-hour airport pick-up shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Self parking on site (EUR 12.78 per night)
  • Valet parking on site (EUR 12.78 per night)
  • Limited onsite valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee: EUR 10.22 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 3 outdoor tennis courts
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (48 inch wide door)
  • Handrails in stairways (35 inches high)
  • Magnifying mirror
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (37 inches high)
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • 3 buildings
  • 4 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2005
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Renovated entire property - September 2022
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed
  • Sofa bed

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:30 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 12 to October 20:
  • Swimming pool
The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday:
  • Children's pool
  • Full-service spa
  • Health club
  • Hot springs
  • Indoor pool
  • Outdoor pool
  • Public bath
  • Sauna
  • Hot tub

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15.33 per accommodation, per night, plus a deposit of EUR 100 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Up to 22 lbs per pet
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.53 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 10.22 per person
  • Fee for in-room wired internet: EUR 51.11 per stay (rates may vary)
  • Fee for wired internet in public areas: EUR 51.11 per stay (rates may vary)
  • Airport shuttle fee: EUR 51.11 per vehicle (maximum occupancy 3)
  • Airport shuttle fee per child: EUR 51.11
  • Self parking fee: EUR 12.78 per night
  • Valet parking fee: EUR 12.78 per night
  • Pet deposit: EUR 100 per stay
  • Pet fee: EUR 15.33 per accommodation, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Maison Hotel Sofia

Maison Sofia - MGallery Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 86 out of 131 reviews
Rating 8 - Good. 25 out of 131 reviews
Rating 6 - Okay. 8 out of 131 reviews
Rating 4 - Poor. 8 out of 131 reviews
Rating 2 - Terrible. 4 out of 131 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Penelope Ann

Disliked: Cleanliness, staff & service
This is not a 5 star hotel. On arrival the accessibility room was accessed via a dark corridor with no lighting. Which in itself was a trip hazard. Access to the patio and outside area was unusable due to the high door sill. The patio itself was overgrown with foliage and disgarded cigarettes. The coffee table, marble top was not secured and nearly fell and had it done so,it would have easily broken a bone. The towel and room wasn't cleaned daily. Under the bed was filthy and clearly hadnt been cleaned for months. The rug was dirty and a trip hazard. The grab bar against the toilet in the bathroom was loose. The breakfast was mediocre at best and often not hot. Service was inconsistent. The bar upstairs was not manned and there was a wedding on the Saturday evening downstairs. With no service. And extremely loud. I asked for an iron 3 times. Once it was delivered covered in a tar like substance which I asked for it to be cleaned or replaced but it never materialised.
Stayed 5 nights in Sep 2025

6/10 Okay

John Robert

Disliked: Cleanliness
Staff sweeping food on floor when cleaning breakfast table, all rooms and corridors have dirty carpets. Not great service/ not 5* service, served cold food and food quality not 5*. The jacuzzi not working in the spa, not cleaning our room properly. Flickering light everywhere Not enough staff on. Not full amenities in the bathrooms I.e. no shower gel No hooks to hang coats
Stayed 5 nights in Sep 2025

8/10 Good

IRENE, Merritt Island

Stayed 3 nights in Sep 2025

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

2/10 Terrible

Sanam, Washington DC

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is falsely advertised as 5-star—it’s barely a 3-star at best. Room service was nonexistent; requests never arrived, and I had to chase staff repeatedly. Cleanliness was unacceptable—towels were rehung instead of replaced, toiletries weren’t replenished, and one day my room wasn’t cleaned at all despite being gone for 12 hours. They do not vacuum the rooms - their beds are raised and if you look under the bed, there is a LAYER of dust and particles. The “spa” is complete false advertising. There’s only a freezing pool (unheated), a sauna, and a steam room—no spa staff, salon, or Turkish bath as advertised. Even massages require hours’ notice because someone has to be called in. When I raised concerns, the hotel manager dismissed everything, saying the hotel is “discounted” and that he has salaries to pay—as if that excuses not delivering promised 5-star service. This is misleading advertising, poor management, and terrible guest care. I submitted my complaint to Expedia already the first night and I have requested a full refund. If you want a 5 star hotel - this is not it! Avoid this hotel.
Stayed 5 nights in Sep 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Sep 2025

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel, reasonable price for a 5 star. However, the staff and their professionalism and desire to help guests is the best thing about this hotel and growing rarer globally.
Stayed 2 nights in Aug 2025

6/10 Okay

Vladimir

Business traveler
Disliked: Property conditions & facilities
Nothing at all for this stars and price
Stayed 2 nights in Sep 2025

8/10 Good

Claire Louise

Liked: Cleanliness, amenities, property conditions & facilities
The spa and gym were great. The F&B Manager was very accommodating and helpful. The garden outside was lovely but the tables need to be cleaned. Unfortunately things went missing from my room but they were found.
Stayed 7 nights in Aug 2025

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel, excellent staff and excellent price/quality ratio.
Stayed 2 nights in Aug 2025

8/10 Good

Tanya

Liked: Staff & service, amenities
Stayed 2 nights in Aug 2025

8/10 Good

Louiza

Liked: Cleanliness, staff & service, property conditions & facilities
Great bed; good restaurant (not Italy); helpful staff Electricity went out two nights ad housekeeping didnt leave water one day and was slow to clean the room once. Great restaurant space Ok gym Good pool Expensive massages After a day of hiking, you may not want to wait here
Stayed 5 nights in Aug 2025

10/10 Excellent

Nian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel boutique style.

This is a fantastic little hotel with great spa facilities and great food and it is a true 5 star.
Stayed 2 nights in Aug 2025

10/10 Excellent

Edward

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were excellent as well as the grounds. bathroom was spotless and enjoyed the complimentary water that was given Only minor issues was a very noisy room next door which didn’t go quite until around 2am however that isn’t the hotels issue at all Breakfast is a little small but definitely worth getting considering the affordable price Thanks for a excellent stay
Stayed 1 night in Aug 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An excellent stay - would highly recommend

The staff are fabulous at this hotel - so courteous, professional, welcoming and helpful. Large, spacious, clean rooms. Very good location. The cherry on top is the wonderful gym, pool and spa facilities - brilliant touch. Lovely reception and bar area, nice place to sit outside also. The only thing I didn’t like was the smoking room as part of the health club - a bit smelly at times.
Stayed 2 nights in Aug 2025

10/10 Excellent

Yurii

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top hotel in the mid of nowhere. Recommend if you need to be nearby.
Stayed 7 nights in Jul 2025

8/10 Good

Tanisha

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Diana

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jun 2025

10/10 Excellent

Deborah

Liked: Cleanliness, property conditions & facilities
I loved the breakfast, definitely include it in your stay! Super filling and nutritious. The rooms were also really nice and airconditioned
Stayed 3 nights in Jun 2025

10/10 Excellent

Tyana, Venlo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with a great spa and pool! The restaurant and breakfast place is also perfect. The room is spacious and clean. The only downside was the toilet - it smelled like sewer, bit this seems more like a structural issue than a cleanliness issue.
Main entrance
Restaurant
Restaurant
Breakfast
Stayed 3 nights in Jun 2025

10/10 Excellent

Louise Ella

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful dining area and a great selection of food on the menu. The pool and spa is perfect, plenty of clean towels dotted around which is very handy. Staff were very friendly and helpful with information about the area.
Stayed 3 nights in Jun 2025

4/10 Poor

Timur

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Breakfast was very poor
Stayed 1 night in Jun 2025

10/10 Excellent

Marko

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Andrew, Sevenoaks

Stayed 3 nights in Apr 2025

8/10 Good

pam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 stars

I only stayed one night . I need to be close to hospital. Staff was friendly and hotel was clean.
Stayed 1 night in Mar 2025