See all properties

Sofia Balkan Palace

5.0 star property
VIP Access

Choose dates to view prices

Photo gallery for Sofia Balkan Palace

Reception
Bar (on property)
Front of property - evening/night
Daily full breakfast (EUR 23.00 per person)
Deluxe Twin Room | 1 bedroom, premium bedding, minibar, in-room safe

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pet friendly
  • Gym
  • Housekeeping
  • Room service
$151
includes taxes & fees
Sep 13 - Sep 14

Explore the area

View in a map
5 Sveta Nedelya Square, Sofia, Sofia, 1000
  • Sofia Central Mineral Baths
    ‪3 min walk‬
  • Alexander Nevski Cathedral
    ‪12 min walk‬
  • National Palace of Culture
    ‪18 min walk‬
  • Sofia (SOF)
    ‪13 min drive‬

Room options

View all photos for Junior Suite with King Bed

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite with King Bed

7.0 out of 10
Good
(6 reviews)
  • 614 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Suite

9.4 out of 10
Exceptional
(3 reviews)
  • 301 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive King Room

1 bedroom, premium bedding, minibar, in-room safe

Executive King Room

7.8 out of 10
Good
(26 reviews)
  • 334 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room

1 bedroom, premium bedding, minibar, in-room safe

Deluxe King Room

9.0 out of 10
Wonderful
(41 reviews)
  • 334 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite with King Bed

1 bedroom, premium bedding, minibar, in-room safe

Executive Suite with King Bed

10.0 out of 10
Exceptional
(1 review)
  • 958 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room | 1 bedroom, premium bedding, minibar, in-room safe

Deluxe Twin Room

9.6 out of 10
Exceptional
(8 reviews)
  • 334 sq ft
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Executive Twin Room

Eco-friendly toiletries, hair dryer, bathrobes, towels

Executive Twin Room

10.0 out of 10
Exceptional
(6 reviews)
  • 334 sq ft
  • Sleeps 3
  • 2 Large Twin Beds

Similar properties

Front of property

Grand Hotel Sofia

  • Pet friendly
  • Restaurant
  • Air conditioning
  • Gym
4.6 out of 5, Wonderful, 1,006 reviews
Grand Hotel Sofia

About this property

Sofia Balkan Palace

Hotel in Sofia City Center
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a conference center, a coffee shop/cafe, and self parking. Housekeeping is available on request.
Sofia Balkan Palace offers 241 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. This hotel offers access to a business center and 7 meeting rooms.

Public areas are equipped with complimentary wired and wireless Internet access. Event facilities measuring 13563 square feet (1260 square meters) include a conference center. This business-friendly hotel also offers a fitness center, gift shops/newsstands, and tour/ticket assistance. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Sofia Balkan Palace is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Stardust restaurant - This restaurant serves breakfast, lunch, and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Self parking on site (EUR 31 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: EUR 23 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Stardust restaurant

Things to do

  • Art gallery
  • Bicycle rentals
  • Designer stores
  • Gym
  • Shopping mall

Family friendly

  • Baby bath
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7 meeting rooms
  • Business center
  • Conference center (13,563 square feet of space)

Outdoors

  • Garden
  • In a state park
  • In the mountains
  • Outdoor furniture
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 100% renewable energy
  • 6 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1956
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 30 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 22 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 59.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 50 per person, per night
  • A tax is imposed by the city: EUR 1.53 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately EUR 23.00 per person
  • Airport shuttle fee: EUR 40 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: EUR 30 (one-way), (from 1 to 12 years old)
  • Self parking fee: EUR 31.00 per day
  • Pet fee: EUR 30 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 59.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Google Pay and Apple Pay
This property uses a grey water recycling system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Balkan Hotel Sofia
Balkan Luxury Collection
Balkan Sofia
Balkan Sofia Hotel
Hotel Balkan Luxury Collection Hotel
Hotel Balkan Sofia
Sofia Balkan
Sofia Balkan Hotel
Sofia Balkan Luxury Collection
Sofia Hotel Balkan Luxury Collection Hotel
Sheraton Sofia
Sofia Sheraton
Sofia Hotel Balkan Luxury Collection Hotel Sofia
Sofia Balkan Luxury Collection Sofia
Sofia Hotel Balkan a Luxury Collection Hotel

Sofia Balkan Palace Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 515 out of 1010 reviews
Rating 8 - Good. 284 out of 1010 reviews
Rating 6 - Okay. 112 out of 1010 reviews
Rating 4 - Poor. 54 out of 1010 reviews
Rating 2 - Terrible. 45 out of 1010 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Boaz

Liked: Staff & service, property conditions & facilities, room comfort

Great Hotel, perfect location. Service is good

Hotel is great and centralized. Service is very good. The room is clean, but be sure to check the “clean the room” before you leave it.
Stayed 3 nights in May 2025

8/10 Good

Luke

Stayed 2 nights in Mar 2025

10/10 Excellent

Etay

Traveled with partner
Liked: Cleanliness, property conditions & facilities
I’ll start with the conclusion: our stay at the hotel was absolutely wonderful. Like, presidential-wonderful. Literally. We landed in Sofia on a bleary-eyed early morning flight and arrived at the hotel around 11am. We weren't expecting miracles—just a place to drop our bags and maybe lie down on a horizontal surface. Instead, the front desk hit us with a one-two punch: early check-in AND an upgrade from junior suite to presidential suite. Yes, we went from "tired tourists" to "honorary heads of state" in under 5 minutes. The suite? Massive. Bright. Immaculate. At first, we thought, “Who needs this much space?” but then found ourselves doing laps between the bathroom and the balcony just because we could. Throughout the stay, it honestly felt like the staff had formed a secret society dedicated to pampering us. One night, after a leisurely dinner and evening stroll, we were ambushed in the lobby by Philipos, the F&B manager, wielding a mysterious pistachio dessert. "Please," he said, handing it to us like a treasure, "take it to your room and enjoy." Saying no was clearly not an option. Three minutes later, there was a knock on our door. A staff member stood there... with a fork and a napkin. The dessert had an entourage. Also, everyone in the hotel seemed weirdly happy. Either the air vents are pumping joy or this place just knows how to treat people right. 5 stars! Would gladly get presidentially spoiled again. --
Stayed 3 nights in May 2025

10/10 Excellent

Nancy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
This was the most beautiful hotel I have ever stayed in. The staff were all friendly and they gave me an early check in and upgraded me to a suite. ( Expedia gold member perk). The location was walking distance to everything. I actually can’t wait to go back.
Stayed 1 night in May 2025

2/10 Terrible

Miriam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Moaaz Bin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the major tourist attractions are at your door step. From airport there is a train one can catch into the city centre where it’s station is located just across the street from the hotel.
Stayed 4 nights in May 2025

4/10 Poor

Yovka

Traveled with family
Disliked: Staff & service, amenities
Honestly, we were supposed to stay 4 nights, but we cut our stay to only 2 nights. The room was too warm, the shower was broken, it was dirty overall. The guests next door were quite noisy. We had to knock on their door a couple of times. My husband had to fix the shower valve multiple times in order for us to take a shower. When we arrived at the hotel to check in - at 3:15 pm, we were told that our room is not ready and we need to wait another 30-40 mins. And last but not least, we paid $406 for 2 nights for a 5-star hotel. The premises and the service do not reflect a 5-star hotel and the charge. On top of everything, at the end of our stay, they charge us twice the daily taxes. It was a nightmare. We just gave up and left. It was a very bad and disappointing experience.
Stayed 2 nights in Apr 2025

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice central place to stay.
Stayed 2 nights in Apr 2025

8/10 Good

Kay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect location and good service

Overall we had a comfortable 4-night stay, there were a few issues but the staff mostly found solutions. The location is perfect, 2-5min wall to Serdika station, Vitosha Blvd and not much longer to other sites. The room was too hot and AC couldn’t be changed from 25deg so we had to open the window. Checkin was late so they gave us a better room. There was a dirty cup left in the room, shower gel was empty & phone wasn’t working which they resolved quickly.
Stayed 3 nights in Apr 2025

8/10 Good

Lauren

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Jeremy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in a great location. The staff were friendly. Breakfast was delicious and plentiful. Lots of hot water and great water pressure in the shower. Very convenient for exploring central Sofia, and there's a metro station outside the hotel.
Stayed 2 nights in Apr 2025

10/10 Excellent

Pavel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, awesome location
Stayed 2 nights in Apr 2025

6/10 Okay

brian

Liked: Cleanliness
Stayed 1 night in Apr 2025

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Location, staff, breakfast & property were lovely
Stayed 3 nights in Mar 2025

8/10 Good

Arlene, MILTON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is excellent; however, access is somewhat inconvenient, as guests must transport their luggage (on a cobble road) considerable distance from the car drop-off point to the hotel's door.
Stayed 3 nights in Mar 2025

10/10 Excellent

Stamen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cozy hotel in best location

You get exactly what you expect
Stayed 5 nights in Apr 2025

8/10 Good

Yingshun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Clean room although was unable to control room temperature to air conditioning as it was in heating mode
Stayed 3 nights in Mar 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel

This is by far the best hotel in Sofia. It is very central, clean and good service. I did notice the doorman or bellman does not open the door for you if if he is right there.
Stayed 1 night in Mar 2025

10/10 Excellent

Amos

Stayed 2 nights in Mar 2025

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

ANDREW

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The level of attentiveness from the staff was excellent - Would use this hotel again.
Stayed 4 nights in Mar 2025

6/10 Okay

Verified traveler

Business traveler
Stayed 4 nights in Mar 2025

8/10 Good

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Bezalel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Ziad

Stayed 2 nights in Mar 2025