2/10 Terrible
John
Traveled with family
Oct 8, 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Before making the reservation, I was surprised at the ~8.0 rating on Expedia, given that this was a Banyan Tree property. After our stay, I am very surprised at why the rating reviews were so high. If I could give it 0 stars, I would. This is definitely a nice, clean properly since it was recently built but almost everything about it was just awful. If the price was 2 or 3 star hotel, perhaps worth it. Why?
* I did not expect luggage service when checking-in but at the same time, I was hoping to easily find the lobby. No signs and one bad turn in the parking lot made me exit the properly and make a U-turn 1-2 km up a hill to get back to the properly. Second time around, still had a hard time finding the lobby.
* There were some bad comments about the staff here. I do not think they are bad people but the staff has no experience operating a 5-star hotel. We checked-in late but then, were told breakfast (which was included) would only be served at 6:30am.
* The elevators are a nightmare and almost comical.
* Getting a call from the front desk at around 11:50pm is a bit rude, especially given that they were calling about a sofa that we never asked about.
* Aside from the bottled waters in your room and the toilet, everything will cost you extra and most are not worth it. Spending ~$100 for a few swimming laps is just ridiculous.
* I still could not figure it out why they have bathtubs in the room (and not in the bathroom).
John
Stayed 3 nights in Oct 2025