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Park Piolets MountainHotel & Spa

5.0 star property

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Photo gallery for Park Piolets MountainHotel & Spa

Terrace/patio
Indoor pool
Couples treatment rooms, sauna, steam room, Turkish bath
Lobby sitting area
Snack bar

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Bar
  • Pool
  • Room service
  • Hot Tub
  • Parking available

Explore the area

Map
Carretera General 2, nº 19, Soldeu, AD100
  • GrandValira
    ‪13 min walk‬
  • Soldeu Ski Resort
    ‪13 min walk‬
  • El Tarter Snow Park
    ‪2 min drive‬
  • Andorra la Vella (ALV-Andorra la Vella Heliport)
    ‪34 min drive‬

Room options

View all photos for Premium Double Room Single Use

Minibar, in-room safe, desk, free WiFi

Premium Double Room Single Use

  • 280 sq ft
  • Mountain view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Minibar, in-room safe, desk, free WiFi

Deluxe Double Room

  • Sleeps 2
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Premium Triple Room (adults)

Premium Triple Room (adults) | Minibar, in-room safe, desk, free WiFi

Premium Triple Room (adults)

  • 291 sq ft
  • Mountain view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Premium Quadruple Room

Premium Quadruple Room | Minibar, in-room safe, desk, free WiFi

Premium Quadruple Room

  • 301 sq ft
  • Mountain view
  • Sleeps 4
  • 4 Twin Beds

View all photos for Premium Double Room

Minibar, in-room safe, desk, free WiFi

Premium Double Room

  • 279 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Triple Room

Minibar, in-room safe, desk, free WiFi

Premium Triple Room

  • 291 sq ft
  • Mountain view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Deluxe Triple Room

Deluxe Triple Room | Minibar, in-room safe, desk, free WiFi

Deluxe Triple Room

  • Sleeps 3
  • 3 Twin Beds OR 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe Quadruple Room

Minibar, in-room safe, desk, free WiFi

Deluxe Quadruple Room

  • Mountain view
  • Sleeps 4
  • 4 Twin Beds OR 1 Double Bed and 2 Twin Beds

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About this property

Park Piolets MountainHotel & Spa

5-star Soldeu hotel with private balconies
Ski into Park Piolets MountainHotel & Spa, where you can enjoy a drink at the bar/lounge, eat a meal at the restaurant, and enjoy comforts including an indoor pool and a full-service spa.
Park Piolets MountainHotel & Spa offers 150 accommodations with minibars and safes. Rooms open to balconies. Satellite television is provided. Bathrooms include bathrobes and hair dryers.

This Soldeu hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

An indoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include ski-in/ski-out access, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 11 years old are not allowed in the spa without adult supervision.

After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the hot tub. Getting to the slopes is a breeze with the hotel's complimentary ski shuttle. Conveniences like ski storage, ski equipment rentals, and ski passes allow you to spend less time with logistics and more time on the slopes. When the sun goes down, sip après-ski drinks in the hotel's bar.

Dining options at the hotel include a restaurant and a snack bar/deli. Public areas are equipped with complimentary wireless Internet access. This luxury hotel also offers an indoor pool, a children's pool, and a complimentary children's club. Limited onsite parking is offered on a first-come, first-served basis (surcharge), and a car charging station is available.

Park Piolets MountainHotel & Spa is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11:00 AM.
Restaurant Bufet - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast and dinner.
Lounge Bar - Overlooking the garden, this bar serves brunch and light fare. Open daily.
Restaurant KAO Soldeu - This fine-dining restaurant specializes in Chinese cuisine. Reservations are required. Open select days.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

Catalan, English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Offsite parking available (EUR 12 per day)
  • Free ski shuttle
  • Covered self parking on site (EUR 25 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:00 AM for a fee: EUR 25 for adults and EUR 15 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Lounge Bar
  • Restaurant Bufet
  • Restaurant KAO Soldeu

Things to do

  • 9-hole adjacent golf course
  • Arcade/game room
  • Archery
  • Bicycle rentals
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Playground
  • Pro golf shop
  • Sauna
  • Ski equipment rentals
  • Ski lift privileges
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Snow sports gear
  • Steam room

Family friendly

  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 2003
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Hair dryer
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.14 per person, per night, up to 7 nights. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 25 for adults and EUR 15 for children
  • Covered self parking fee: EUR 25 per day
  • Nearby parking fee: EUR 12 per day (1640 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The hotel reserves the right to check the validity of the credit card any time after booking.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Children under 11 years old are not allowed in the spa without adult supervision

Property is also known as

Ahotels Piolets Park
Ahotels Piolets Park Hotel
Ahotels Piolets Park Hotel Soldeu
Ahotels Piolets Park Soldeu
Ahotels Piolets Park And Spa
Hotels Piolets Park Hotel Soldeu
Hotels Piolets Park Hotel
Hotels Piolets Park Soldeu
Hotels Piolets Park
Ahotels Piolets Park Spa
Hotels Piolets Park Spa
Park Piolets MountainHotel Hotel Soldeu
Park Piolets MountainHotel Hotel
Park Piolets MountainHotel Soldeu
Park Piolets MountainHotel
Park Piolets Mountainhotel &
Park Piolets MountainHotel Spa
Park Piolets MountainHotel & Spa Hotel
Park Piolets MountainHotel & Spa Soldeu
Park Piolets MountainHotel & Spa Hotel Soldeu

Park Piolets MountainHotel & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 121 out of 225 reviews
Rating 8 - Good. 66 out of 225 reviews
Rating 6 - Okay. 28 out of 225 reviews
Rating 4 - Poor. 6 out of 225 reviews
Rating 2 - Terrible. 4 out of 225 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Eliana

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great acomodation and the food was great !
Stayed 1 night in Nov 2024

10/10 Excellent

Marjorie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es muy lindo, con un ambiente tranquilo, relajado, pero con buen gusto y moderno. La comida muy buena tanto en el servicio buffet, como en el lunch bar y el restaurante asiático, delicioso! Cuentan con parking al aire libre y también bajo-techo. Los servicios con el club para niños esta increíble, mi hijo se la paso genial y dijo que los monitores también son muy majos. El servicio y staff siempre nos trataron muy bien, orientándonos en las actividades por hacer en los alrededores, como también cuando necesitábamos que nos resolvieran alguna cosa. Seria genial que para el verano del 2025 ya tengan aire acondicionado en las habitaciones.
Stayed 3 nights in Aug 2024

2/10 Terrible

barbara

Traveled with family and small children, Traveled with family
Disliked: Staff & service
Not family frendly
Stayed 1 night in Aug 2024

4/10 Poor

shai

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
amazing looking hotel, but unfortunatly we had some issues: there is no AC in the rooms so in the summer times it's difficult to sleep (they gave us a fan but when it's more than 37 outside it doesnt help much) pay attnetion that you have to pay for parking and to go to the pool at the hotel (they call it a spa..)
Stayed 2 nights in Aug 2024

8/10 Good

Dolores

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was expensiclve for the offerings
Stayed 4 nights in Jul 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ski trip
Stayed 3 nights in Mar 2024

10/10 Excellent

Christopher

Stayed 4 nights in Mar 2024

4/10 Poor

Sean

Stayed 1 night in Mar 2024

10/10 Excellent

michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EVERYTHING
Stayed 6 nights in Feb 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel
Stayed 6 nights in Feb 2024

10/10 Excellent

Andrea

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel. Very comfortable rooms. Friendly staff and great location for skiing in Soldeu. Breakfast and dinner buffet included in half board were fantastic. The hotel offers a shuttle bus that takes you to the Gondola and back. Really convenient. The kids club is fantastic. The SPA is also great but here is my only negative feedback. They charge you quite a lot of money to access the pool. I believe access to this facility should be included in the price.
Stayed 7 nights in Feb 2024

2/10 Terrible

Debra

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
The rooms were far to hot . The shower was either burning you or freezing cold . The pillows were uncomfortable. The breakfast was very good .
Stayed 4 nights in Jan 2024

10/10 Excellent

Edwin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

8/10 Good

MOHAMMED

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Make sure to ask about the parking prices, as they are not free parking.
Stayed 4 nights in Jan 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023

6/10 Okay

Arturs

Stayed 3 nights in Dec 2023

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Debra

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Skiing
You need to be careful with the parking as there is insuffient for all guests and there is a charge of 25euro per night for the underground parking. Parking by the Soldeu lift is cheaper if you have a lift pass and easily accessed with shuttle bus.
Stayed 6 nights in Feb 2022

8/10 Good

Vahe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Yarden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotels ever !!
Stayed 4 nights in Feb 2022

6/10 Okay

Amy

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel, terrible customer service
We stayed for a weekend of ski. We selected the hotel for location and what seemed like a nice pool and spa area. While the hotel is well located and is nicely done, too many of the staff have an unhelpful and disdainful attitude. Upon check in, we learned that we had to pay an additional 22euros per person to use the pool. This was not indicated when we booked the room and on top of the 25euros/night for parking we were already charged with at check in. There was no explanation for the upcharge. Upon return to our room after our first day of ski, we were looking forward to a hot shower and relaxing, only to find the balcony door completely open and the temperature had dropped to -5* in the room. When we reported the issue to front desk and rasied concerns over basic heat/comfort and security (someone could have hopped over rail and into room), the person at front desk shrugged her shoulders and said "ok". We insisted that she follow up with housekeeping so that it not be repeated, but there was no apology or concern. We also noticed that items weren't replenished in room (paper tissues) and that trying to order a drink in the lobby was very slow. After unsuccessfully waiting for service, we walked up the street to one of the other hotels for apres drinks. We wish the hotel and service had been better, and terms of pool use better outlined, as otherwise it could be nice. But given this experience, I would not recommend.
Stayed 3 nights in Jan 2022

10/10 Excellent

Owen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful - as always!
Wonderful - as always! Park Piolets simply stands out from the rest in terms of quality, service, food, comfort, etc.
Stayed 7 nights in Jan 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ski holiday
The hotel is new, well located. The ski shuttle is very comfortable. Buffet dinner is amazing and each time is different.
Stayed 7 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2019