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Som Quouen Vacation Packages

This was one of my favorite hotels to stay in as the staff was so kind and helpful. They made sure to take care of me and I really appreciate all of their hospitality and hard work. The location is close to everything and the room was spacious and clean. I would definitely stay here again and if ever in Hanoi.

This hotel is definitely out of the main area and you have to walk up a hill so if access is an issue f ind a hotel that is closer to town. We ended up having to take a Grab in and out Because there was lots of construction on the road. Not the best breakfast unfortunately breakfast options were very limited. The room was very spacious but it did have a musty smell that wasn’t pleasant.

Very helpful staff, prices were not too bad, room was very clean and cold, you get jasmine tea when you check in.

Like most places in Vietnam, maintenance is a bit of an issue. However, breakfast was great and staff were truly helpful and friendly. Rooms were comfortable and clean. Hotel was very close to shops, restaurants, Train Street and the lake.

Great location. Easy to walk to main attractions or staff quickly got taxi. Property fantastic and staff were all really quick to help and friendly.

Terrible experience. Had my travel plans change, used the virtual agent to cancel the trip, they didn’t honor that cancellation and no communication about the reason why. Very disappointing to see.