8/10 Good
Tracy
Oct 18, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here with our softball team for a tournament. It was very organized and clean. Staff was genuinely nice. The only issue I had was that I booked 2 days through Expedia and the hotle forgot to approve the second day so pur keys kept reprogramming. They're system turns them off at 12 AM instead of PM. Although it alerted me of the mistake just in time, they know that's a continuous issue, it has not been changed. As far as the mild nervous breakdown of being told they don't have the 2nd day booked (I showed them in my app) I was told Id have an extended day charge on top of the regular day, even thought I had paid for the whole weekend. I quickly called Expedia, they calles the hotel and all was taken care of approved within minutes! The hotel forgot to approve the 2nd day. Service on both ends, Expedia and the hotel were very understanding and apologetic. Overall, I would recommend. Its a nice place to stay.
Tracy
Stayed 2 nights in Oct 2024