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Grupotel Mallorca Mar

4.0 star property

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January 2025

Photo gallery for Grupotel Mallorca Mar

Aerial view
Lobby sitting area
Aerial view
Reception
View from room

Reviews

8.4 out of 10

Very good

Popular amenities

  • All inclusive
  • Bar
  • Hot Tub
  • Gym
  • Pool
  • Breakfast available

Explore the area

Map
Passeig del Pintor Miquel Vives, s/n, Cala Bona, Son Servera, Mallorca, 7559
  • Bona Beach
    15 min walk
  • Club De Golf de Son Servera
    3 min drive
  • Cala Millor Beach
    11 min drive

Room options

View all photos for Apartment, 1 Bedroom (2 adults + 2 children)

Minibar, in-room safe, desk, free cribs/infant beds

Apartment, 1 Bedroom (2 adults + 2 children)

  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Apartment, 1 Bedroom (3 adults)

Minibar, in-room safe, desk, free cribs/infant beds

Apartment, 1 Bedroom (3 adults)

  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Apartment, 1 Bedroom, Partial Sea View (2 adults + 1 child)

Minibar, in-room safe, desk, free cribs/infant beds

Apartment, 1 Bedroom, Partial Sea View (2 adults + 1 child)

  • 538 sq ft
  • 1 bedroom
  • Partial sea view
  • Sleeps 3
  • 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Studio (2 adults + 1 child)

Minibar, in-room safe, desk, free cribs/infant beds

Studio (2 adults + 1 child)

  • 269 sq ft
  • Studio
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Apartment, 1 Bedroom, Sea View (2 adults + 2 children)

Minibar, in-room safe, desk, free cribs/infant beds

Apartment, 1 Bedroom, Sea View (2 adults + 2 children)

  • 538 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Apartment, 1 Bedroom (4 adults)

Minibar, in-room safe, desk, free cribs/infant beds

Apartment, 1 Bedroom (4 adults)

  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Apartment, 1 Bedroom, Sea View (2 adults + 1 child)

Minibar, in-room safe, desk, free cribs/infant beds

Apartment, 1 Bedroom, Sea View (2 adults + 1 child)

  • 538 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Apartment, 1 Bedroom, Partial Sea View (2 adults + 2 children)

Minibar, in-room safe, desk, free cribs/infant beds

Apartment, 1 Bedroom, Partial Sea View (2 adults + 2 children)

  • 538 sq ft
  • 1 bedroom
  • Partial sea view
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Apartment, 1 Bedroom, Sea View (2 adults)

Minibar, in-room safe, desk, free cribs/infant beds

Apartment, 1 Bedroom, Sea View (2 adults)

  • 538 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Studio (2 adults)

Minibar, in-room safe, desk, free cribs/infant beds

Studio (2 adults)

  • 269 sq ft
  • Studio
  • Sleeps 2
  • 2 Twin Beds

View all photos for Apartment, 1 Bedroom (2 adults + 1 child)

Minibar, in-room safe, desk, free cribs/infant beds

Apartment, 1 Bedroom (2 adults + 1 child)

  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Apartment, 1 Bedroom, Partial Sea View (2 adults)

Minibar, in-room safe, desk, free cribs/infant beds

Apartment, 1 Bedroom, Partial Sea View (2 adults)

  • 538 sq ft
  • 1 bedroom
  • Partial sea view
  • Sleeps 2
  • 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Apartment, 1 Bedroom (2 adults)

Minibar, in-room safe, desk, free cribs/infant beds

Apartment, 1 Bedroom (2 adults)

  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

About this property

Grupotel Mallorca Mar

4-star Son Servera apartments with kitchenettes
2 restaurants, 2 indoor pools, and 3 outdoor pools are available at this aparthotel. Free WiFi in public areas and a free beach shuttle are also provided. Additionally, a full-service spa, free water park access, and 2 poolside bars are onsite. Each apartment boasts a deep soaking tub and offers free WiFi and a kitchenette. For a bit of entertainment, a flat-screen TV comes with satellite channels, and guests can also appreciate conveniences like a refrigerator and a microwave.
Grupotel Mallorca Mar offers 270 accommodations with minibars and safes. Rooms open to balconies. Flat-screen televisions come with satellite channels. Accommodations at this 4-star aparthotel have kitchenettes with refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations with deep soaking bathtubs and hair dryers.

This Son Servera aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

An outdoor tennis court and a complimentary water park with waterslides are featured at the aparthotel. 3 outdoor swimming pools and 2 indoor swimming pools are on site. In addition to a seasonal outdoor pool, other recreational amenities include a spa tub, a sauna, a fitness center, and a children's pool.

Guests under 16 years old are not allowed in the spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Vibuthi has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Some rates at Grupotel Mallorca Mar are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Grupotel Mallorca Mar features a full-service spa, a complimentary water park, 3 outdoor swimming pools, and 2 indoor swimming pools. Dining is available at one of the aparthotel's 2 restaurants. The property also offers a grocery/convenience store. Guests can unwind with a drink at one of the aparthotel's bars, which include 2 poolside bars and 3 bars/lounges. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a business center and meeting rooms. Event facilities measuring 1615 square feet (150 square meters) include a conference center. This family-friendly aparthotel also offers a children's pool, a seasonal outdoor pool, and a spa tub.

Grupotel Mallorca Mar has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 8 AM and 10:30 AM.
Restaurante Principal - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Restaurante Tapas - Overlooking the pool, this theme restaurant specializes in Spanish cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

All inclusive details

All-inclusive room rates at Grupotel Mallorca Mar are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Catalan, English, French, German, Italian, Spanish

Property amenities

Beach

  • Beach nearby
  • Beach towels
  • Free beach shuttle

Pool/Spa

  • 2 indoor pools
  • 3 outdoor pools
  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Full-service spa
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Pool loungers
  • Pool umbrellas
  • Sauna
  • Spa tub
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath
  • Waterslide

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Free beach shuttle

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free crib
  • Playground

Restaurants on site

  • Restaurante Principal
  • Restaurante Tapas

Kitchenette

  • Coffee/tea maker
  • Electric kettle
  • Microwave
  • Refrigerator

Dining

  • Daily buffet breakfast available 8:00 AM to 10:30 AM for a fee: EUR 15 for adults and EUR 8 for children
  • 2 poolside bars
  • 2 restaurants
  • 3 bars/lounges
  • Minibar

Bedrooms

  • Bedsheets provided

Bathroom

  • Deep soaking bathtub
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Outdoor areas

  • Balcony
  • Garden
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Business center
  • Computer station
  • Conference center (1,615 square feet of space)
  • Desk
  • Meeting rooms

Climate control

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Designated smoking areas (fines apply)

Services and conveniences

  • 24-hour front desk
  • ATM
  • Concierge services
  • Free bottled water
  • Gift shop/newsstand
  • Grocery/convenience store
  • Housekeeping (daily)
  • Luggage storage
  • Multilingual staff
  • Newspapers in lobby (surcharge)
  • Phone
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • Near the sea
  • On the bay
  • On the waterfront

Things to do

  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free water park
  • Gym
  • Outdoor tennis court
  • Scooter/moped rentals
  • Shopping
  • Waterslide
  • Yoga classes
  • Boat tours nearby
  • Hiking/biking trails nearby
  • Horseback riding nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)

General

  • 2 floors
  • 270 units
  • 6 buildings
  • Banquet hall
  • Built in 1998
  • Garden

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 15 for adults and EUR 8 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note this property enforces a strict dress code in its dining outlets. In the evening, men should wear pants, long or short-sleeved collared shirts, and appropriate footwear.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 16 years old are not allowed in the spa tub
Guests under 16 years old are not allowed in the spa

Property is also known as

Grupotel Esperanza Mar Aparthotel Son Servera
Grupotel Esperanza Mar Aparthotel
Grupotel Esperanza Mar Son Servera
Grupotel Mallorca Mar All Inclusive Aparthotel Son Servera
Grupotel Mallorca Mar All Inclusive Aparthotel
Grupotel Mallorca Mar All Inclusive Son Servera
Grupotel Mallorca Mar All Inclusive
Grupotel Mallorca Inclusive
Grupotel Mallorca Son Servera
Grupotel Mallorca Mar Aparthotel
Grupotel Mallorca Mar Son Servera
Grupotel Mallorca Mar All Inclusive
Grupotel Mallorca Mar Aparthotel Son Servera

Grupotel Mallorca Mar Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 42 out of 107 reviews" "
Rating 8 - Good. 51 out of 107 reviews" "
Rating 6 - Okay. 8 out of 107 reviews" "
Rating 4 - Poor. 4 out of 107 reviews" "
Rating 2 - Terrible. 2 out of 107 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

James

Liked: Cleanliness
Stayed 4 nights in Aug 2024

2/10 Terrible

stuart

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Title: Disappointing and Unacceptable Treatment We stayed at Grupotel Mallorca Mar in Cala Bona for 7 days (18/08/2024) on a half-board basis, and our experience was far from satisfactory. Upon arrival, we were only given a card to show when going to eat, with no further instructions. On the first day, we waited at the entrance of the dining area for five minutes, expecting someone to check us in, but no one came. When we asked a staff member, we were simply told to sit anywhere. This lack of organization set the tone for the rest of our stay. However, the most distressing incident occurred on the 5th day during dinner. My child, holding a plate of food, was suddenly grabbed by the wrist by the lady in charge of the dining room. She demanded to know where my child's wristband was. My husband, who had just arrived at the table, immediately showed the card, but there was no apology—just a dismissive "Ah, okay." This lady had seen us at breakfast and dinner for five days, yet chose to physically confront a child instead of addressing an adult. Touching someone's child is completely unacceptable, and any professional would know to approach an adult in such situations. If the staff were properly organized, someone should have been at the dining room entrance to check us in. When I went to the reception to complain, the response was shockingly indifferent. I was told, "Oh, that shouldn’t have happened. Someone should have checked as you arrived." That was it—no apology, no foll
Stayed 7 nights in Aug 2024

10/10 Excellent

Kenneth

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was a excellent stay would recommend to anyone
Stayed 11 nights in Aug 2024

6/10 Okay

Matthew

Stayed 8 nights in Aug 2024

8/10 Good

kevin

Liked: Cleanliness, room comfort
Would stay again
More of a complex than a hotel, had to drive around twice to find check in. Dissapointed with communication. reported on the first night that the heating, cooling was not working and the patio door would not lock, these issues were ignored. Otherwise, very good stay and fantastic choice of food.
Stayed 4 nights in Apr 2024

10/10 Excellent

suzanne

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff were friendly, rooms exceptiinally modern and clean . Food was very impressive , hugely surprised at the quality and variety. The chefs do a grand job ! Would defintely return
Stayed 6 nights in Apr 2024

10/10 Excellent

Gillian

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
3rd visit to this hotel, caters very well for families especially with young chikdren. Large pool areas with plenty of sunbeds. Plenty of choice in the buffet restaurant abd short walk to the resort of Cala Bona
Stayed 8 nights in Oct 2023

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in Jul 2023

8/10 Good

Doreen

Traveled with family and small children
Liked: Amenities
The cleanliness around pool area was poor staff lovely food good but needed to be warmer room very good once Ac was working
Stayed 7 nights in Jun 2023

8/10 Good

Gabriela

Liked: Cleanliness
Stayed 7 nights in Sep 2022

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couple from Ireland
Great stay beautiful hotel... plenty of sun beds , brilliant choices of food and drinks .. The tui staff were very entertaining all day. Very clean hotel ,rooms cleaned every day , bar was very good lots of different drinks to choose from on the all inclusive holiday..
Stayed 7 nights in Aug 2019

6/10 Okay

Verified traveler

Ok stay
We had a fair stay at this hotel. The all inclusive option has worked out fine however it got boring by the 4th day - the options started repeating themselves, even though there were a wide selection of main dishes, salads, grilled meats and fish and desserts. Everything started to become bland as they are not using spices because its a family oriented establishment. The facilities are family oriented as well, all inclusive drinks are mostly on the sweet side, everything is sugary. The pools were so full we didn't dare using them - the beach was only steps away. Our room was ok, we got a corner double, facing traffic. The cleaning is a hit-and-miss, sometimes our towels didn't get changed, sometimes our bed didn't get made. A bit of mañana attitude, especially when the cleaners tell you to hurry up and leave the room in 5' because they would NOT wait up... So overall mixed feelings. Not too bad, not too good, not high on the "to return" list.
Stayed 5 nights in Aug 2018

10/10 Excellent

Jane, Hertfordshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
Very enjoyable stay. Clean spacious room, great choice of food in restaurant. Lovely, very well maintained grounds, three swimming pools. Excellent facilities, fantastic for children. Very hard working and very friendly entertainments team, first class shows. Milly and Siobhan outstanding singers. All staff very friendly and approachable at all times. Highly recommend.
Stayed 5 nights in Aug 2018

10/10 Excellent

Josephine

good variety of food, great for families
Good Family Hotel
Stayed 6 nights in Aug 2018

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
room swarming with ants
lovely hotel really but unfortunately our room was swarming with ants... All over the floor walls bathroom in our shoes and everywhere. we complained 3 times to reception but nothing was done as each day we returned to the ants... there was literally thousands of them crawling up our toothbrushes etc.. the hotel otherwise was good. very clean otherwise. food was good apart from coffee is served in plastic beakers in the day time and bar staff were very ignorant and rude. entertainment for children was good.
Stayed 7 nights in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
absolutely brilliant
We are a family of 4 with 2 girls aged 11 & 6. The hotel catered for everything and we enjoyed every moment of our stay. We can’t wait to come back next year. Pools were amazing, food is great and all the staff were brilliant.
Stayed 10 nights in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place - poor drinks
Beautiful hotel with a lovely warm atmosphere, but the choice and quality of drinks was awful.
Stayed 10 nights in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Hotel is good, we are rebooking, few problems, we booked because it has internet, it was shocking,
Stayed 11 nights in Jul 2018

6/10 Okay

Ross, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All inclusive stay
Rooms were lovely and comfortable. Main pool is fab, other pools looked ok too but didn't spend much time there. Biggest issue with this hotel is the lack of staff and queues to get a drink - in some cases a 25 min wait to get a drink which isn't good enough for all inclusive. Food quality was ok but could have been better. Overall we enjoyed our stay.
Stayed 5 nights in Jul 2018

8/10 Good

Rhonda, Dundee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family hotel
The rooms are spacious and modern with every facility you'll need, recently refurbished. Not what you would call luxurious but very good, none the less. Living area with sofa, table and chairs and kitchen area, also flat screen tv. Bedroom, very comfortable beds, flat screen tv, nice lighting throughout. Lovely colour scheme. Large bathroom with freestanding shower, good pressure! There are 3 pool areas, 1 fun pool with character slides, 1 small children's pool (heated) 1 larger pool but it's freezing! Pool area could be nicer, sunbeds need either cleaning or replacing, Sunwing next door had much nicer pool area. Lots of beds available however even when hotel was very busy! Main restaurant is buffet (themed) lots of choice and very good. The Taverna restaurant could be put to better use I felt, they need to rethink this, perhaps something for adults only. It's mainly used for snacks and located next to themed pool. There's a spa, however I didn't use so cannot comment . Evening entertainment for adults was very poor, I was traveling with my mum, she's 81 and it would have been nice to see some professional acts but maybe we were unlucky, there was lots for children and families. One thing I noticed was that there were some very nice friendly staff, reception were excellent but mixed in restaurant and bars with some looking pretty fed up, no smiles or engagement, exception was Taverna, he was lovely. Special mention for fantastic chefs and Christian who works so hard!

8/10 Good

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good only for young families
We are a couple in our fifties, this was very geared up for the young families which possibly should of made us stay somewhere else. Pool area by the sea was nice with plenty of sun beds, although getting drinks was slow as only one or two bar staff on. Room was good large and modern with good beds. Food was OK but both of us got stomach trouble and as we only ate there we put it down to that. Overall good only for the young family

8/10 Good

Happy, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above expectations

8/10 Good

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in great resort
This hotel is fantastic. The space and decor of the room and grounds were great. All inclusive restaurant and general service good too. Wifi in rooms could be patchy which was irritating but a minor thing all in all.

8/10 Good

Pb, Bedford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely family hotel
This is a lovely family hotel on the coast a short bus ride away (approx 10mins) from a beautiful sandy beach. There are a selection of pools, one large family 'beach' style pool which has very shallow water at 2 edges leading into a deeper pool which goes up to about 1.9m deep. Adjoining this is a shallow toddler pool. There was a quieter round pool, a small baby pool and water park. The water park is ideal for children up to about 8 years - much older and they would get a bit bored. There are plenty of sun loungers although these were packed so tightly together around the main pool and water park that you could hardly move. However if you move away from the pool side onto the grassed area then there was more room to spread out. The indoor pool was closed when we visited - open in May and October. There was also a spa for >16yrs which looked beautiful but we didn't test it out. The rooms were amazing, clean bright and airy. Our 1 bedroomed apartment had 2 sets of sliding doors onto the balcony - pay extra for a view if you can. There was a free safe which was easy to use, and free wi-fi but this was very poor in most areas. The food had a good selection, the desserts could have been a bit more imaginative and were mostly frozen ones bought in. Plenty of choice of drinks soft and alcoholic. Great entertainment for the kids (in english and german)and the staff work really hard to keep them engaged. An expensive but enjoyable family break.

10/10 Excellent

Mum of 2, oxford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for families
This was the 2nd time we have visited this hotel having stayed last year as well. Since last year it is no longer a "Grupotel" (German company) run hotel, it is now a "Thomson Family Life" hotel. It has had a complete face lift, they boast free Wi-Fi throughout the hotel (although it is painfully slow and virtually non existent in the room we stayed in), use of the safes in each room is free. The evening entertainment is now provided by a team employed by the hotel who also do parades around the pool, etc. Last year there was outside entertainment every night and the kids club people ran the "mini disco" in the early evening. Although now the evening entertainment is slightly more amateur, the kids loved it and it is also now in German and English compared to last year where it was all in German. The kids entertainment is superb. The staff work hard and always with a smile. There is a lovely little water park, more suited to younger children but there is also another nice large family pool and a deeper (slightly) heated one with jacuzzi jets. The food (large self service buffet style) is not quite as good as last year but still good enough with variety and themed nights. The kids corner food is a bit unimaginative but they have a sticker reward scheme if your kids try new things and, for us, this was the way forward so they were eating from the adults salad bar or adult choices. Overall, a lovely family holiday, very much geared towards kids. Would highly recommend.