4/10 Poor
Verified traveler
Aug 14, 2024
Liked: Cleanliness
Disliked: Room comfort
would not stay here again
Sorrento itself is beautiful! The hotel on the other hand is nice but… there is no parking, so they park your car off site and charge you extra.
The rooms are very stuffy, the air conditioning does not work. I went up to the front desk and explained to them that my air conditioning is not working and that the room is very hot and stuffy, But I got no help from the front desk. They just said that the air conditioning is working according to their computer screen. When I told them to come to the room to see what I was talking about, They refused to come to the room, And never offered any other accommodations. I even asked for a fan and they refused.
Another thing was the mattress it was so thin and not comfortable which really surprised me for the money they charge.
Lastly I was emailed a total from the hotel and then billed $200 more than what I was quoted on the first bill. So Overall experience is not so great.
Verified traveler
Stayed 2 nights in Jul 2024