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Souanke Vacation Packages

Wet dog smell in room Roach’s No pool Toilet issue Smoke detector issue

Our stay was less than special. Pool was closed, gym was closed, arcade was closed, nothing for the kids to do. The rooms were not clean I even had to report and ask for a deep clean and after the “deep clean” it didn’t look any better. Linen was dirty and bathroom had caked on hair and residue on sink handles. The shower water got cold very fast. Carpets weren’t vacuumed so we wore our shoes in the room.

I loved that it was an unique property & easily accessible to everything.

Nice hotel. Room was clean. Bed and pillows very comfortable. Bathroom was tight but shower was nice. There was some light that shown in from the back alley. We didn’t like the fact that there was a mandatory $32.00 fee per person for a beach chair and towel. The weather was rainy but you still had to pay for it. Nice location a block to the beach. Lots of restaurants nearby.

Location is great. Torrential rains during my stay (obviously no fault of staff). Arrived early and enquired about early check in and was advised nothing. Sure. Waited 5 hours, cold and wet in lobby. Others came after me and were checked in. So I finally walked up to counter sbd attendant saud she'll check. And surprisingly my room was ready. A whole 20 mins before check in time. On top of that showers dud not get hot and I needed it after the current weather. Check out time now, asked for late check out. Advised can only do 1130 from the standard 1100 (so 30 mins). So I confirmed with the front desk staff of 1130 and provided my room #. At 10:57 while I laid in bed in my underwear, my door opens. It was staff. He says "check out"? I told him I have until 1130. He said oh ok.