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Souk El Tenine Vacation Packages

My husband had a major surgery booked early in the morning at Stanford so I chose this hotel because the atmosphere seemed calming and soothing. We arrived after dinner during a heat wave and our room (in the 600 block) was 84 degrees. The a/c clearly was not working. The maintenance man got onto the rooftop to ‘reset’ the system but the room never cooled. The front desk manager walked us personally to another room that was a grade below our original room and promised to move our belongings to the top floor the next day. The staff followed through on all the promises which was greatly appreciated as I was returning late after remaining with my husband at Stanford Hospital. The rooms are QUIET!! Another bonus of an older property.

Staffs are nice but doesnt feel like 5 star hotel in the room.

This property had a double-booking issue. When we arrived on September 7, other guests were already staying in the house, and they showed us their valid Expedia booking until September 13. We attempted to contact the host via calls and messages, but received no response at all. We reached out to Expedia customer service immediately, yet the situation was not resolved. We were forced to book a new hotel last minute, which brought unexpected extra costs. In the end, Expedia did not provide any compensation. I am very disappointed with the handling of this incident. Anyone considering booking this place should prepare for the worst-case scenario.