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TUI SUNEO Royal Kenz

4.0 star property

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Photo gallery for TUI SUNEO Royal Kenz

Terrace/patio
Terrace/patio
Indoor pool, seasonal outdoor pool, pool umbrellas, sun loungers
Couples treatment rooms, steam room, Turkish bath, body treatments
Private beach nearby, white sand, sun loungers, beach umbrellas

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • All inclusive
  • Gym
  • Spa
  • Parking included
$198
includes taxes & fees
Nov 1 - Nov 2

Explore the area

View in a map
Jinene el kantaoui, Port El Kantaoui, 4089
  • Place, Acqua Palace Water Park
    ‪3 min drive‬
  • Place, Port El Kantaoui Harbour
    ‪4 min drive‬
  • Place, Port El Kantaoui Beach
    ‪4 min drive‬
  • Airport, Enfidha (NBE)
    ‪32 min drive‬

Room options

View all photos for Standard Double Room, Garden View

Minibar, in-room safe, soundproofing, free cribs/infant beds

Standard Double Room, Garden View

8.0 out of 10
Very good
(1 review)
  • 237 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Triple Room, Garden View

Minibar, in-room safe, soundproofing, free cribs/infant beds

Standard Triple Room, Garden View

  • 237 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Quadruple Room, Garden View

Standard Quadruple Room, Garden View | Minibar, in-room safe, soundproofing, free cribs/infant beds

Standard Quadruple Room, Garden View

  • 248 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Double Room, Pool View

Minibar, in-room safe, soundproofing, free cribs/infant beds

Standard Double Room, Pool View

  • 237 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Triple Room, Pool View

Minibar, in-room safe, soundproofing, free cribs/infant beds

Standard Triple Room, Pool View

  • Sleeps 3
  • 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Premium Double Vue Jardin

Minibar, in-room safe, soundproofing, free cribs/infant beds

Premium Double Vue Jardin

  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Double Vue Piscine

Minibar, in-room safe, soundproofing, free cribs/infant beds

Premium Double Vue Piscine

  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Triple Vue Piscine

Premium Triple Vue Piscine | Minibar, in-room safe, soundproofing, free cribs/infant beds

Premium Triple Vue Piscine

  • Sleeps 3
  • 3 Twin Beds

View all photos for Premium Superieure Vue Jardin

Premium Superieure Vue Jardin | Minibar, in-room safe, soundproofing, free cribs/infant beds

Premium Superieure Vue Jardin

  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Communicante Vue Jardin

Minibar, in-room safe, soundproofing, free cribs/infant beds

Premium Communicante Vue Jardin

  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Communicante Vue Piscine

Minibar, in-room safe, soundproofing, free cribs/infant beds

Premium Communicante Vue Piscine

  • Sleeps 4
  • 2 Double Beds

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About this property

TUI SUNEO Royal Kenz

4-star hotel in Hammam Sousse
Catch some rays on TUI SUNEO Royal Kenz's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 3 restaurants.
TUI SUNEO Royal Kenz offers 468 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies. 54-cm flat-screen televisions come with satellite channels. Coffee/tea makers and minibars are provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Cribs/infant beds (complimentary) are also available. Housekeeping is provided daily.
An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Teles has 4 treatment rooms including rooms for couples. Services include hot stone massages, sports massages, Thai massages, and facials. The spa is equipped with a mud bath, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including Ayurvedic, hydrotherapy, and reflexology. The spa is open daily.
Some rates at TUI SUNEO Royal Kenz are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Feel the sun on your face and the sand in your toes on the private white sand beach, located just 200 meters away. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at TUI SUNEO Royal Kenz like a seasonal outdoor pool and an indoor pool.

Each day guests can enjoy a complimentary manager's reception. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at one of the 2 coffee shops/cafes. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges, a beach bar, and a poolside bar. Public areas are equipped with complimentary wireless Internet access. This Mediterranean hotel also offers a steam room, a fitness center, and a garden. Guests can use the outdoor pool at a partner property. Onsite self parking is complimentary.

TUI SUNEO Royal Kenz has designated areas for smoking.

A complimentary manager's reception is offered each day.
L'Olivier - Overlooking the garden, this buffet restaurant specializes in Modern European cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Bombay - This theme restaurant specializes in Indian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Snack - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Bar Americain Extra - This bar specializes in international cuisine. Open daily.

All inclusive details

All-inclusive room rates at TUI SUNEO Royal Kenz are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet meals, snacks, and beverages included

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Street parking available
  • Free extended parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 3 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Bar Americain Extra
  • Bombay
  • l'Olivier
  • Snack

Things to do

  • 36-hole adjacent golf course
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Full-service spa
  • Golf clubhouse
  • Gym
  • Indoor pool
  • Library
  • Outdoor pool (guest access)
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Direct access to a private beach
  • Garden
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Reflexology
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Banquet hall
  • Designated smoking areas
  • Lifeguards
  • Mediterranean architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 54-cm flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Heating (climate-controlled)
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 6:00 AM
Contactless check-in available
Late check-in subject to availability

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Royal Kenz Thalasso & SPA All-Inclusive policy is to only accept bookings from couples and families. This property requires that Citizens of Tunisia present proof of marriage at check-in when sharing a room.

Renovations and closures

The following facilities are closed on Monday, Friday, Saturday, and Sunday:
  • Indoor pool

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 3.57 per person, per night, up to 10 nights. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to October
Pool access available from 10:00 AM to 5:00 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
In accordance with national/local laws, air conditioning may be restricted to certain hours from 01 May to 14 June
No pets and no service animals are allowed at this property

Property is also known as

Royal Kenz Thalasso Resort Port El Kantaoui
Royal Kenz Thalasso Resort
Royal Kenz Thalasso Port El Kantaoui
Royal Kenz Thalasso
Royal Kenz Thalasso SPA
Royal Kenz Thalasso All-inclusive property Port El Kantaoui
Royal Kenz Thalasso All-inclusive property
Royal Kenz Thalasso All Inclusive Hotel Port El Kantaoui
Royal Kenz Thalasso All Inclusive Hotel
Royal Kenz Thalasso All Inclusive Port El Kantaoui
Royal Kenz Thalasso All Inclusive
Hotel Royal Kenz Thalasso & SPA All Inclusive Port El Kantaoui
Port El Kantaoui Royal Kenz Thalasso & SPA All Inclusive Hotel
Hotel Royal Kenz Thalasso & SPA All Inclusive
Royal Kenz Thalasso & SPA All Inclusive Port El Kantaoui
Royal Kenz Thalasso SPA
Royal Kenz Thalasso Inclusive
Royal Kenz Thalasso SPA
TUI SUNEO Royal Kenz Hotel
TUI SUNEO Royal Kenz Port El Kantaoui
Royal Kenz Thalasso SPA All Inclusive
TUI SUNEO Royal Kenz Hotel Port El Kantaoui

Reviews

TUI SUNEO Royal Kenz Reviews

7.2

Good

7.6/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

5.4/10

Eco-friendliness
Rating 10 - Excellent. 12 out of 34 reviews
Rating 8 - Good. 10 out of 34 reviews
Rating 6 - Okay. 4 out of 34 reviews
Rating 4 - Poor. 2 out of 34 reviews
Rating 2 - Terrible. 6 out of 34 reviews

Reviews

10/10 Excellent

Melanie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfection

The hotel and staff all of them from reception to cleaning staff could not have done more. The animation team world class love them
Stayed 7 nights in Nov 2024

2/10 Terrible

Thea

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is over priced and gave me back ally pay by the hour hotel vibes. Front desk rude and not accommodating. I reserved a room with garden view I was given a view of the lower rooftop and street where I listened to cars and loud music all night. The pictures posted online are fake this is not how the rooms actually look and the bed sheet had cigarette stains. I have to have tech come to room to fix broken things. I requested new room and they refused. The bathroom had no toiletries. Just a cheap bar of soap. I will never return to this place and I do not recommend!!!!!!
Stayed 1 night in Nov 2024

10/10 Excellent

Carmie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay and relax, fun times with the Animation crew! They hosted activies that left you feeling happy!! The rooms are very comfortable and clean, the food was exceptional, allowing you to experience Tunisian cuisine. The reception staff were extremely accomodating and super nice 😍 Bar staff were great and a first for me, they actually mixed cocktails. House keeping were very good, making your room clean and supplies for your room replenished. Security at the gate and around the hotel was great, however Tunisia is an very safe place for visitors.
Stayed 3 nights in Sep 2024

10/10 Excellent

Bouraoui

Stayed 1 night in Mar 2024

8/10 Good

Abdelwahab

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Nov 2023

4/10 Poor

Abdelwahab

Liked: Amenities, property conditions & facilities
The hotel is very tiring, the carpets located on the first and second floor are dirty, and old and need to be replaced. The hotel is not located in the beach. The beach is around 200 m walk and is not easily accessed by special need people. The cats and their babies are all over the place, in the restaurant area. Birds are also around inside the restaurant. The food is OK but not too many kitchen utensils tongs are not available, so some people take food by hand (cross contamination). The fish is not fillet so you must be careful of fish spines in the throats. Fish are cooked with heads. Most of the meat is not deboned and not easy to cut. Some cleaning staff may ask for money while cleaning the toilets The animation team is poor and no innovation at all. all shows have been repetitive for more than 10 years now despite the team members are different. No instruction on how to use the hotel facilities, Safety box etc. I will not come again.
Stayed 26 nights in May 2022

6/10 Okay

Abdelwahab

Business traveler
Disliked: Staff & service
The beach is far from the hotel facility
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay

Amazing beautifully presented hotel. Staff couldn't do enough for us we were treated like royalty. Plenty of luxuries and I've never seen a hotel as. Clean as this. Only downside us lack of pool changing rooms. But we will be returning most deffinately at some point.
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveler

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad hotel from every side ..poor ...not clean ... picture not like what expiera site show us I am sad sad and angry thanks allah was one night ..,no water in bath it was Muslim country how can be that
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Excellent food staff, views nothing to criticize I will come back very soon Price is high compared to other hotels
Stayed 21 nights in Aug 2019

10/10 Excellent

abdulaziz, saudi arabia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good

6/10 Okay

MARIE CHRISTINE

Liked: Cleanliness, staff & service
Hôtel correct mais salle de sport à revoir complètement, attitude limite correcte de certains employés, les soins du SPA, hors balneo, ne sont absolument pas à la hauteur et personnel pas suffisamment qualifié en accueil et en soins Personnel restauration à l’écoute et très serviable ainsi que les femmes de chambres Impensable de passer la tondeuse à 14h près des clients qui doivent sortir eux-mêmes, leurs transats du gazon !!!!!! Abords de la piscine trop bruyants et clients très indisciplinés ( réservation des transats dès 8h du matin sans y être et radio allumée de certains clients créant une grande nuisance !!
Stayed 6 nights in Apr 2024

2/10 Terrible

OUISEM

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Service et accueil lamentable

Tout bonnement une catastrophe ! Tout a commencé pas l’entrée de l’hôtel. Le garde nous accueille, et commence rapidement à nous poser des questions qui n’ont rien à voir avec notre séjour. Une fois l’entrée de la grille dépassé, c’est au tour des agents de sécurité de continuité la débâcle. Nous nous stationnons en face de l’entrée principal afin de décharger la voiture de nos bagage. A peine le temps de sortir de la voiture, deux agents de sécurité se sont rué sur nous. «  non non non vous pouvez ps rester, il faut bouger, vous avez pas le droit de vous garer ici » sauf que le parking de l’hôtel est complet et que nous avons nul par d’autre où aller. Une fois la voiture déplacé et très mal garé, ils nous ont demandé d’aller nous enregistrer. S’enregistrer a la réception ? Non bien trop simple. Il nous a été demandé de traverser tout l’hôtel pour nous enregistrer. Enfin Arrivé à la zone d’enregistrement, on nous s’explique que notre réservation est inexistante. On leur explique que le garde a l’entrée nous a trouver. Rien n’y fait, on nous demande de retourner à la réception. Après 10 min d’attente, le réceptionniste nous donne enfin les clefs. Nous décidons de nous calmer, bien qu’excéde par tant d’amateurisme et de manque de respect. C’était son compter le reste du séjour, nourriture infâme, pas de verre sur les table pour pouvoir boire de l’eau, aucune réponse des serveuses quand nous leurs avions simplement demandé des couverts pour nous restaurer. A BANNIR VRAIMENT !
Stayed 2 nights in Aug 2023

2/10 Terrible

Foued

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Sévan, ST FONS

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Le personnel est tres gentil et serviable en revanche la réception il devrait revoir leur manière de recevoir les clients
Stayed 1 night in Oct 2022

6/10 Okay

Ines

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
Grand hôtel avec plusieurs piscines, jolie déco, personnel agréable, Petit bémol très bruyant le soir si vous avez des enfants en bas âge : musique et animation trop tard le soir, chambre pas clean à l’arrivé . Buffet varié
Stayed 2 nights in Aug 2022

8/10 Good

Ahmed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pour un séjour agréable à Sousse

Bel hôtel avec deux piscines extérieures agréables et une piscine intérieure à l'eau de mer. L'accès à la plage n'est pas direct puisqu'il faut marcher 4 minutes avant d'atteindre la zone des parasols. Nourriture variée et de bonne qualité. Animation sympa et qui se laisse voir. Le seul inconvénient est que le parking se remplit et qu'on est parfois amenés à garer la voiture à l'extérieur.
Stayed 2 nights in Aug 2022

8/10 Good

said

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

2/10 Terrible

Mrad

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Verified traveler

Stayed 5 nights in Sep 2020

10/10 Excellent

Derois, Lasalle

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La qualité de la restauration est moyenne mais compte tenu du tarif......
Stayed 7 nights in Jan 2020

4/10 Poor

YOLANDE

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

RIEN A VOIR AVEC LE SEJOUR PRECEDENT

Stayed 1 night in Jan 2020

2/10 Terrible

Salem

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Inte bra

Badhuset stäng, snack stäng, sängen är Trasigt, ni skriver allt inclusive men det är inte!!! Finns ingenting för barn... Dåligt mat...
Stayed 1 night in Jan 2020

10/10 Excellent

ZCK, Paris

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le point fort est centre de thalassothérapie. Personnel agréable et serviable.
Stayed 1 night in Dec 2019

6/10 Okay

MOHAMED

Disliked: Cleanliness, room comfort
Stayed 5 nights in Aug 2019