2/10 Terrible
Edward
May 24, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
They gave us a room with a broken blow dryer,yellow towels, broken toilet paper holder, a huge hole punched in the door. They did tell us there was a hole AFTER we checked in, walking to our room and there was no other room on the 1st floor. Since there was no elevator, we had to be in the first floor due to a medical issue we called ahead about. Multiple stains in the carpet and other holes in the wall. We have stayed here for 5 years and they always had a near and eggs at breakfast. Due to dietary issues we can’t have waffles and yogurt. This trip they kept saying the food truck was delayed and coming later. It never showed. At check out; the manager said they haven’t had meat and eggs since Covid. Yet they had it every time we came from 2021 until fall of 2024. So not a true statement. Also the WiFi did not reach our end of the hall so I was not able to work two days I was there and just burned the days off. When said there was smell of pot and a barking dog, they told me they never smelled it or heard the dog. I guess I imagined it, two days in a row. Very disappointed as we have stayed at this hotel multiple times and had good stays. But when the checked in I should have realized it was different when the person checking us in had on a shirt that said “IDK, I DONT CARE, IDGAF”. It was graduation weekend and no other rooms to be found and this room was prepaid. So we had no choice but stay
Edward
Stayed 4 nights in May 2025
