4/10 Poor
Sarah
Traveled with family
May 12, 2025
Liked: Cleanliness, room comfort
Disliked: Staff & service
Bait & switch shadyness
When we pulled in the entire parking lot was getting paved, which was a complete mess and we had no idea how to get into the hotel. we had to ask multiple random construction guys on what to do, and they really didn’t have a clue. Then when we went to check in, they told us that they couldn’t find our third-party reservation through hotels.com and didn’t have a reservation. After multiple steps, they finally rebooked us under their own site. I booked a King balcony suite and when I got up to my room, I quickly realize that I did not have a balcony (which I had paid more for). I went down to the front desk, where they then informed me that they had downgraded my room because it was all that they had left. No credit or discount was offered. They finally agreed to give me Hilton points to make up for it, which, in my opinion felt very shady in the fact that my room was downgraded without my knowledge and if I would not have said anything, they had zero plans of trying to make the situation right.
We were there with a large volleyball group and multiple other families from our team had the same situation happen, but they were not able to get rooms and had to go find hotels elsewhere in town late at night last minute, which turned into a huge debacle. I would not recommend booking this hotel if you can help It
Sarah
Stayed 2 nights in May 2025