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Emerald Bay Village

2.0 star property

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Photo gallery for Emerald Bay Village

Family Cabin | Private kitchen | Coffee/tea maker, cleaning supplies
Family Cabin | Living area | 55-inch Smart TV with digital channels, TV
Exterior
Deluxe Room | 1 bedroom, free WiFi, bed sheets
Family Cabin | Living area | 55-inch Smart TV with digital channels, TV

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free WiFi

Explore the area

Map
1220 Emerald Bay Rd, South Lake Tahoe, CA, 96150
  • Pope Beach
    ‪9 min drive‬
  • Heavenly Gondola
    ‪11 min drive‬
  • Fallen Leaf Lake
    ‪12 min drive‬
  • Lake Tahoe, CA (TVL)
    ‪2 min drive‬

Room options

View all photos for Family Cabin

Family Cabin | Living area | 55-inch Smart TV with digital channels, TV

Family Cabin

10.0 out of 10
Exceptional
(2 reviews)
  • 1500 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Large Twin Bed

View all photos for Signature Cabin

Signature Cabin | 1 bedroom, free WiFi, bed sheets

Signature Cabin

10.0 out of 10
Exceptional
(1 review)
  • 1500 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Comfort Studio

Comfort Studio | 1 bedroom, free WiFi, bed sheets

Comfort Studio

7.6 out of 10
Good
(5 reviews)
  • 700 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Cabin

Standard Cabin | 1 bedroom, free WiFi, bed sheets

Standard Cabin

  • 750 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room

Deluxe Room | 1 bedroom, free WiFi, bed sheets

Deluxe Room

8.0 out of 10
Very good
(15 reviews)
  • 500 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

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About this property

Emerald Bay Village

Lodge in Gardner Mountain
Free self parking and free WiFi in public areas are available at this smoke-free lodge.
Emerald Bay Village offers 7 accommodations with complimentary bottled water and coffee/tea makers. 55-inch Smart televisions come with premium digital channels.

Bathrooms include bathtubs or showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)).

The recreational activities listed below are available either on site or nearby; fees may apply.
Wireless Internet access is complimentary. Onsite uncovered self parking is complimentary.

Emerald Bay Village is a smoke-free property.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Ski shuttle nearby
  • Free uncovered self parking on site

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator (single-level property)
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with premium digital channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Free bottled water

More

  • Heating

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance

Access methods

Access code, private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

This property does not have elevators

Property is also known as

Emerald Bay Village Lodge
Emerald Bay Village South Lake Tahoe
Emerald Bay Village Lodge South Lake Tahoe

Emerald Bay Village Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 72 out of 124 reviews
Rating 8 - Good. 18 out of 124 reviews
Rating 6 - Okay. 15 out of 124 reviews
Rating 4 - Poor. 6 out of 124 reviews
Rating 2 - Terrible. 13 out of 124 reviews

8.8/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely I will come back
Stayed 2 nights in Mar 2025

10/10 Excellent

Guang Yu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Cheng

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

4/10 Poor

Abigail

Traveled with family
Disliked: Amenities
Was initially surprised when the inside cabin looked nothing like the online photos. The cabin was cozy and had a nice little kitchen except the little dorm fridge froze all of our freshly purchased produce (on lowest setting). The bathroom had an open window that could not be shut and someone had placed a piece of foam to cover it, but it was freezing. I had initially received emails from the property upon arrival and tried to contact them via text, phone and email, but no one responded.
Stayed 2 nights in Feb 2025

2/10 Terrible

Henry

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No property management whatsoever

Summary: property management is non-existent. They never responded to any of our calls or messages regarding broken plumbing. This is not a hotel. There is no on-site management. We did a self check-in with the door code provided in a message. The room was largely as pictured. Wife started to take a shower, during which daughter had to urinate. Daughter informs us the toilet did not flush. Wife exits the shower and notes it is draining slowly; the water is about an inch deep. I use the plunger on the toilet but it does not budge. We notice the water in the shower is actually not draining at all because the soap suds are not moving toward the drain. Over the course of the next hour, we call the number given in the check-in message 3 times. The number goes straight to voicemail and we left a message each time. We also sent 2 messages via the hotels.com app, providing our phone number. These messages were never returned. We called hotels.com twice and they confirmed that they also could not reach the property manager. Hotels.com agreed to initiate a refund and credited us 50 dollars for our trouble. We scrambled to find other lodging for the night -- the water level in the toilet and shower had not receded at all in nearly 3 hours. The property sent us check-out instructions the next day as if nothing happened. They refused to issue a refund and hotels.com is citing no specific policy in standing with their decision. We will not stay here or book with hotels.com again.
Stayed 1 night in Feb 2025

2/10 Terrible

Mila

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No customer service whatsoever

They sent me multiple message informing how to contact them if any questions. Okay when shower and toilet got clogged nobody responded to my messages and txt even after we checked out next day. There is no front desk in this place so you are on your on.
Stayed 2 nights in Feb 2025

10/10 Excellent

Tiffany

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our little cabin! It was clean and cozy and it had everything we needed for a weekend trip.
Stayed 2 nights in Jan 2025

10/10 Excellent

Rachana

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a pretty and cozy cabin, only problem was, one of the bathroom door's lock wasn't working
Stayed 2 nights in Jan 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Almost great

We stayed here and went skiing at Sierra at Tahoe. Great location, Convenient to restaurants and Sierra. Extremely convenient parking right in front of the door. Nice interior. Kids loved the bunkbeds. Nicely decorated and renovated. Only complaints related to noise: the walls are thin and you can easily hear the guests in the next room. Also, the heater is noisy and makes banging noises which woke me up. The kids slept fine and it is their favorite place to stay in Southlake Tahoe.
Stayed 2 nights in Jan 2025

6/10 Okay

Raelyn

Liked: Cleanliness
It was a cozy little room, with good amenities. Only thing is the walls are paper thin, you can hear the room next to you clearly with conversations. It’s was hard to get quiet or peace.
Stayed 3 nights in Jan 2025

6/10 Okay

Mila

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness

Needs cleaning improvement

We stayed in cottage 2 Bayview, which is a 2 bedroom condo. It’s tiny. It worked for 3 of us, but will be too tight for 4 people for sure. Living area sofa is a two sitter, three people can only fit in sitting tightly close to each other. Kitchenette is fully stocked and very convenient, but lacks dishwasher and hot water has no pressure. In general it’s a newly renovated place nice and modern, but it lacks general cleaning. There is so much dust on the door trim and shelves and watermarks on tiles in the bathroom, looks like cleaners are doing really poor job. I provided my feedback to property management, hopefully they take it to consideration.
Stayed 3 nights in Jan 2025

2/10 Terrible

Yi

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this place on Christmas Day for two nights and when we arrived, the place was not cleaned at all - at all…. There were towels everywhere (also on the floor), and the bed was a mess… anything that you can imagine. We called and messaged the contact multiple times to talk about alternatives with no response…. We then subsequently called multiple times and still no response….. We have also reached out to have Expedia to contact the property but also had no resolution. We had no option on that day, but to move to another hotel at the last minute, on the Christmas Day, and of course at an extremely high price. We have contacted the property for a refund, but received no response either. While looking at all the reviews now, it seems this is not the first time the visitor has this issue…. So just be mindful.
Stayed 2 nights in Dec 2024

2/10 Terrible

Ravi charan

Stayed 1 night in Dec 2024

2/10 Terrible

Jing

Traveled with family and small children
They didn’t clean the room at all
Stayed 1 night in Dec 2024

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst place in South Lake Tahoe. AVOID!!!!!

It was absolutey disgusting..to say the least. The beds looked as if they justvrolled out of them 5 seconds prior to me arriving. The trash was full in all rooms, cups and sink were like a toddler was learning how to make coolaide and spilled every lasy drop on the counter... i could feel the bed bugs plotting on me as i walked in. I immediately left and was promised a refund, but have not had any luck getting that back. The "landlord" will not answer any calls.
Stayed 1 night in Oct 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was a convenient location for us (dining and gas nearby) and #7 was very private. we were close to Emerald Bay, Pope Beach, etc.
Stayed 2 nights in Aug 2024

6/10 Okay

David

Traveled with partner
Liked: Cleanliness
Good value, clean rooms, nicely decorated. Some minor issues: plugged sink, no bedside table on one side, poor ventilation, very low water on shower and road noise.
Stayed 3 nights in Aug 2024

10/10 Excellent

Jobe Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

8/10 Good

Ivanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Louise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay here. Exactly as advertised. Nothing fancy, but clean, comfortable and convenient.
Stayed 1 night in Jul 2024

10/10 Excellent

Wanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff super efficient. They sent email before check in with directions so we could go directly to our cabin. Room is beautiful! Can I live here forever?
Stayed 1 night in Jul 2024

10/10 Excellent

Ramey, Lincoln

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

4/10 Poor

Nona

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
One of the few times I’ve stayed at a place and had to leave the property and request my money back. Very poor lighting conditions (can’t see much in room at night. Floors weren’t very clean. Top bunk bed didn’t seem sturdy— pulled mattress on floor for daughter to sleep on. Air conditioning did not work, and when we asked how it worked, was told the property didn’t have air-conditioning, which was not advertised. Staying in July w just a ceiling fan did not work for us. On the second night after a long day of activities, we came back to the room and found a weird smell coming from the bathroom. Shower was backed up and had standing water which smelled like sewer/dirty water. Called the next day and was told the plumber would come out. Plumber couldn’t fix the problem and we were told would show up sometime the following week. After so many inconveniences, we decided to pack up and find other accommodations. The property manager/contact was very accommodating and did get back to immediately, which is the only reason I’m giving it more than one star. Unfortunately, I would not recommend staying here in this location.
Stayed 8 nights in Jul 2024

10/10 Excellent

Daisy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I enjoyed our stay. The property had everything we needed. Walking distance to restaurants and stores. Convenient parking right next to our cabin. Overall excellent. We will stay here again!
Stayed 2 nights in Jul 2024

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and clean! It was a good base for our visit to Lake Tahoe.
Stayed 2 nights in Jun 2024