6/10 Okay
Abigail
Traveled with family and small children
Apr 16, 2025
we booked the king great room with lakeview, we expected to be the same like in the photo. to our surprise it was dark and smelly and its a connecting room, it said it was lakeview but it was a little far from the lake and a little bldg was blocking the view. so i asked nicely if we can change our room, at first they said no king great room was available in the bldg that is really facing the lake, so we have to downgrade with no refund if we want to transfer to that bldg, i had no choice but to say yes because the first room we had was far from the photos, fortunately the lady in the reception said they still have 1 available room located in the next building facing the lake just like the one in their photos. i was just wondering why they did not gave that room to us right away??? the male receptionist who gave us the first room was not even nice. all i can say rooms in the bldg facing the lake save this property.
Abigail
Stayed 2 nights in Apr 2025