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Holiday Inn Southend by IHG

4.0 star property

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Photo gallery for Holiday Inn Southend by IHG

Point of interest
Standard Room, 2 Twin Beds (Airport View) | 1 bedroom, in-room safe, desk, soundproofing
Terrace/patio
Exterior
Bar (on property)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • Room service
  • Pet friendly
  • Parking available

Explore the area

Map
77 Eastwoodbury Crescent, Southend-on-Sea, England, SS2 6XG
  • Southend Beach
    ‪6 min drive‬
  • Adventure Island
    ‪6 min drive‬
  • Southend Pier
    ‪6 min drive‬
  • London (SEN-Southend)
    ‪2 min walk‬

Room options

View all photos for Standard Room, 1 Double Bed, Accessible

1 bedroom, in-room safe, desk, soundproofing

Standard Room, 1 Double Bed, Accessible

10.0 out of 10
Exceptional
(1 review)
  • 237 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds (Airport View)

1 bedroom, in-room safe, desk, soundproofing

Standard Room, 2 Twin Beds (Airport View)

8.0 out of 10
Very good
(4 reviews)
  • 237 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 1 King Bed (Airport View)

Suite, 1 King Bed (Airport View) | 1 bedroom, in-room safe, desk, soundproofing

Suite, 1 King Bed (Airport View)

8.8 out of 10
Excellent
(3 reviews)
  • 398 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible

1 bedroom, in-room safe, desk, soundproofing

Premium Room, 1 King Bed, Accessible

  • 280 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed with Sofa bed

1 bedroom, in-room safe, desk, soundproofing

Standard Room, 1 Double Bed with Sofa bed

8.0 out of 10
Very good
(4 reviews)
  • 237 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, in-room safe, desk, soundproofing

Standard Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 237 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Airport View)

1 bedroom, in-room safe, desk, soundproofing

Premium Room, 1 King Bed (Airport View)

10.0 out of 10
Exceptional
(3 reviews)
  • 280 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed

1 bedroom, in-room safe, desk, soundproofing

Standard Room, 1 Double Bed

9.2 out of 10
Wonderful
(10 reviews)
  • 237 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed (Airport View)

1 bedroom, in-room safe, desk, soundproofing

Standard Room, 1 Double Bed (Airport View)

8.6 out of 10
Excellent
(4 reviews)
  • 237 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room

1 bedroom, in-room safe, desk, soundproofing

Standard Room

9.4 out of 10
Exceptional
(6 reviews)
  • 237 sq ft
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room, 1 King Bed, City View

1 bedroom, in-room safe, desk, soundproofing

Premium Room, 1 King Bed, City View

  • 280 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds

1 bedroom, in-room safe, desk, soundproofing

Standard Room, 2 Twin Beds

9.6 out of 10
Exceptional
(8 reviews)
  • 237 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 King Bed (Airport View)

1 bedroom, in-room safe, desk, soundproofing

Standard Room, 1 King Bed (Airport View)

  • 237 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Park Inn by Radisson Palace Southend-on-Sea

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Gym
3.6 out of 5, Good, (1000)
$111 nightly
The price is $111 total
includes taxes & fees
Park Inn by Radisson Palace Southend-on-Sea

About this property

Holiday Inn Southend by IHG

4-star Southend-on-Sea hotel with restaurant
This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. WiFi in public areas is free. Additionally, 2 coffee shops/cafes, a snack bar/deli, and a conference center are onsite.
Holiday Inn Southend by IHG offers 129 accommodations with laptop-compatible safes and hair dryers. A pillow menu is available. Flat-screen televisions are featured in guestrooms.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Dining is available at the restaurant and guests can grab coffee at one of the 2 coffee shops/cafes. The hotel also has a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 4-star property consist of a business center and 4 meeting rooms.

A computer station is located on site and wireless Internet access is complimentary. This eco-certified hotel also offers a fitness center, a terrace, and a vending machine. Onsite parking is available (surcharge).

Holiday Inn Southend by IHG is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 9:30 AM.
1935 Rooftop Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, Bulgarian, Dutch, English, French, German, Greek, Hindi, Italian, Latvian, Portuguese, Spanish, Thai, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, uncovered self parking on site (GBP 10 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: GBP 15.95 per person
  • 2 coffee shops/cafes
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • 1935 Rooftop Restaurant

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 4 meeting rooms
  • Business center
  • Computer station
  • Conference center

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Elevator (35 inch wide door)
  • Handrails in stairways (44 inches high)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (44 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 2012
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 30 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 50.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately GBP 15.95 per person
  • Uncovered self parking fee: GBP 10.00 per night
  • Pet fee: GBP 30 per accommodation, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Hotel Southend
Holiday Inn Southend
Southend Holiday Inn
Holiday Inn Southend Hotel
Holiday Inn Southend
Holiday Inn Southend by IHG Hotel
Holiday Inn Southend an IHG Hotel
Holiday Inn Southend by IHG Southend-on-Sea
Holiday Inn Southend by IHG Hotel Southend-on-Sea

Holiday Inn Southend by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 553 out of 1000 reviews
Rating 8 - Good. 306 out of 1000 reviews
Rating 6 - Okay. 67 out of 1000 reviews
Rating 4 - Poor. 40 out of 1000 reviews
Rating 2 - Terrible. 34 out of 1000 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

lucas

Disliked: Staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Mary-Jo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel. Very clean. Staff extremely helpful.
Stayed 2 nights in Mar 2025

10/10 Excellent

chris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

few issues But they sorted everything love staying

The trip started been asked for ID when i was paying for parking as well never been asked for ID here then the shower did not work this morning BUT i really have to say the very nice lady on reception dark hair with pony tail was so nice so helpful sorted a shower in another room offered to sort meal next visit so so lovely of them
Stayed 1 night in Mar 2025

8/10 Good

Jason

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

Excellent stay, very clean, comfortable room. Staff very friendly and helpful.
Stayed 1 night in Mar 2025

10/10 Excellent

Josephine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Gwen

Stayed 2 nights in Feb 2025

8/10 Good

Paul

Stayed 1 night in Feb 2025

8/10 Good

Karen

Stayed 1 night in Feb 2025

6/10 Okay

Federica

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Peter

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Deff best so far
Stayed 1 night in Feb 2025

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

8/10 Good

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay, staff friendly and helpful
Stayed 1 night in Feb 2025

2/10 Terrible

Paul

Disliked: Staff & service, room comfort

Unhelpful Staff & Unclear Policies

Despite having paid in full for my stay, I was refused check-in on short notice due to an ID requirement that wasn't clearly communicated at the time of booking. To make matters worse, Hotel.com initially refused to refund me, only to later acknowledge that they were indeed in the wrong—which speaks volumes about the lack of transparency in this hotel's policies. The hotel staff, Anthony and Charles, insisted on scanning my ID using a photocopier, which serves no legitimate legal purpose and raises serious concerns about their data handling practices. The lack of clear policy regarding ID requirements for UK residents is unacceptable. Nowhere in the booking confirmation or Hotel.com’s "Check-in and special instructions" section does it indicate that ID is mandatory for all guests, only that the minimum check-in age is 18. This raises serious concerns—if I had lost my ID on the way to the hotel, would I have been turned away in the same abrupt and dismissive manner, despite having already paid in full? It seems that, without clear guidance, guests are left at the mercy of arbitrary enforcement of policies that should have been outlined beforehand. I was left searching for alternative accommodation at 12am midnight due to their refusal. This experience has completely shattered my confidence in Holiday Inn Southend and IHG hotels in general. If you value transparency, professionalism, and helpful service, I strongly recommend booking elsewhere.
Stayed 1 night in Feb 2025

10/10 Excellent

richard

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Great food

Great food. Great staff Rooms too hot
Stayed 1 night in Feb 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Ian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Emma

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect

Fantastic hotel. Easy to find. Easy parking. Ingela on reception was very welcoming. Room spacious & impeccably clean. Quiet & comfortable room. Room service lovely. Couldn't have been better
Stayed 1 night in Jan 2025

10/10 Excellent

Terry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel. I would use again.
Stayed 1 night in Jan 2025

10/10 Excellent

Bryce

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfort and service

I stay here for work on average once a month and the service and welcome is consistently high every time.
Stayed 1 night in Jan 2025

10/10 Excellent

Herman

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fit for purpose and cost effective.
Stayed 3 nights in Jan 2025