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SureStay Plus Hotel by Best Western Southern Pines Pinehurst

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for SureStay Plus Hotel by Best Western Southern Pines Pinehurst

Lobby
Outdoor pool, sun loungers
Lobby
Reception
Lobby

Reviews

7.6 out of 10

Good

Popular amenities

  • Pet friendly
  • Pool
  • Breakfast included
  • Housekeeping
  • Air conditioning
  • Parking included

Explore the area

Map
1675 Us Highway 1 S, Southern Pines, NC, 28387
  • Southern Pines Golf Club
    4 min drive
  • Pinecrest Plaza
    4 min drive
  • Hyland Hills Golf Club
    5 min drive
  • Pinehurst, NC (SOP-Moore County)
    10 min drive

Room options

View all photos for Standard Room, 1 Double Bed, Accessible, Bathtub (Bathtub)

Standard Room, 1 Double Bed, Accessible, Bathtub (Bathtub) | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 Double Bed, Accessible, Bathtub (Bathtub)

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly) | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly) | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Microtel Inn & Suites by Wyndham Southern Pines / Pinehurst

Breakfast included
Pet friendly
Parking included
Free WiFi
3.8 out of 5, Good, (899)
The price is $76
per night
$84 total
includes taxes & fees
Dec 11 - Dec 12
Microtel Inn & Suites by Wyndham Southern Pines / Pinehurst

About this property

SureStay Plus Hotel by Best Western Southern Pines Pinehurst

Southern Pines hotel with outdoor pool
An outdoor pool, a fitness center, and a seasonal outdoor pool are available at this hotel. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, a meeting room, and dry cleaning are onsite.
SureStay Plus Hotel by Best Western Southern Pines Pinehurst offers 123 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. 49-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include complimentary toiletries and hair dryers.

This Southern Pines hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
SureStay Plus Hotel by Best Western Southern Pines Pinehurst features an outdoor pool and a fitness center. Public areas are equipped with complimentary wired and wireless Internet access. This hotel offers access to a business center and a meeting room. A complimentary breakfast is offered each morning. This business-friendly hotel also offers a vending machine, complimentary newspapers in the lobby, and laundry facilities. Complimentary self parking is available on site.

SureStay Plus Hotel by Best Western Southern Pines Pinehurst has designated areas for smoking.

A complimentary full breakfast is served each morning between 6:30 AM and 9:30 AM.

Languages

English, Spanish, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Crib (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20.0 per night
Cribs (infant beds) are available for USD 10.0 per night

Property payment types

Important information

Optional extras

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10.0 per night
  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
The seasonal pool will be open from May to October
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Pinehurst
Best Western Pinehurst Inn
Best Western Pinehurst Inn Southern Pines
Best Western Pinehurst Southern Pines
Best Western Pinehurst Hotel Southern Pines
Best Western Southern Pines
Southern Pines Best Western
Southern Pines Best Western
Best Western Southern Pines
Best Western Pinehurst Inn

SureStay Plus Hotel by Best Western Southern Pines Pinehurst Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 309 out of 915 reviews" "
Rating 8 - Good. 292 out of 915 reviews" "
Rating 6 - Okay. 151 out of 915 reviews" "
Rating 4 - Poor. 96 out of 915 reviews" "
Rating 2 - Terrible. 67 out of 915 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NEVER BOOK THIS HOTEL
I have requested a refund have not heard from anyone regarding my request. Ceiling was leaking, bugs were crawling on the wall room wasn’t cleaned there was pet food on the floor near the mini fridge and facial smears on full length mirror. Breakfast was a joke basically there was nothing there. A drunk older couple at pool chain smoking and drinking all while engaging in sexual activity and public nudity. I WANT A REFUND OF MY $378!!!!!!
Stayed 4 nights in Jul 2024

2/10 Terrible

Terry

Disliked: Staff & service, amenities, property conditions & facilities
Breakfast is a joke and advertises for full breakfast but there is no protein and no fresh fruit. And you can have unhealthy cereal and waffle or peach yogurt or enjoy muffins that are not individually wrapped or white toast. Why not some boiled eggs or plain yogurt?
Stayed 2 nights in Aug 2024

4/10 Poor

Elaine

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Aaron

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Joseph

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Jun

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice staff and clean room, good price
Stayed 7 nights in Jul 2024

6/10 Okay

Donna

Business traveler
Liked: Staff & service, room comfort
Stayed 2 nights in Aug 2024

2/10 Terrible

Taylor

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

Shivani

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The room didn’t have even one water bottle at the time of check in, stinky room, dirty Bedsheets, unfinished paint on walls. Poor service - front desk/housekeeping would not respond to calls, no staff around breakfast area to help for refills, cramped breakfast area with limited options (waffles, toast and cereals only) in poor quality disposable cutlery. Hotel was well located, had basic amenities like fridge and microwave.
Stayed 4 nights in Jul 2024

2/10 Terrible

Jordan

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was gross. It smelled, there was a cockroach crawling around, a dead fly under my pillow, a bedbug on my son's pillow, the armchair was stained on the arms and seat (I wasn't willing to sit in it)... it was just bad. If I wasn't in a hurry, leaving early in the morning after getting in late at night, I would have left.
Stayed 1 night in Aug 2024

10/10 Excellent

Sly

Stayed 2 nights in Jul 2024

10/10 Excellent

Thomas

Traveled with family
Stayed 1 night in Jul 2024

4/10 Poor

Terrie

Traveled with family and small children
Dirty
Stayed 1 night in Jul 2024

4/10 Poor

Sara

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs to be cleaned
My was clean but unfortunately a couple of roaches decided to come out and join our stay.. after killing them, definitely didn’t sleep well at all with the feeling of maybe something was crawling on me.
Stayed 1 night in Jul 2024

8/10 Good

Erick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay.
Stayed 2 nights in Jul 2024

6/10 Okay

Olga

Traveled with family
Liked: Staff & service
Decent for the month- could be a lot better.
Becasue I made a second reservation, I'm responding twice...so please find my first review that mentioned the sanding room floors, bathrooms with dirty corners, tub-shower needing new caulking and the pool area. After the 2nd day my wifes back hurt and so did mine. With that said, if your stay is short it was worth what you're spending.The front counter staff spoke English, the cleaning crew did not, pool maintenance did. There was never a day that the pool opened at the same time-If check9 out is at 11, some days the pool opened at 11, another day at 9, the next day at 10 and on one day they started clean1ing it at 10:30 and said it would open at 11:30. Folks-it should be open at 9:00 a.m -9:00 p.m. You had to ask the front desk for towels every time you went into the pool. THERE SHOULD BE A TOWEL RACK AT THE POOL.Breakfast was okay, Belgian waffles that you made-with premix were great, along with cereal, bread for toast and yogurt were your choices. Coffee was very weak-- If they take my first suggestions, along with this write up --they will immediately start to get better reviews.
Stayed 2 nights in Jul 2024

10/10 Excellent

Shakur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Wonderful experience, so peaceful.
Stayed 2 nights in Jul 2024

6/10 Okay

Olga

Traveled with family
Liked: Staff & service, amenities
For the money, with a pool, it was not a bad. I would stay there again in a pinch. I did book a room at a nearby hotel- w/higher rating, after my 4 day stay. However, this is what I think it would take to get a 4 or better rating. Rooms--attention to detail in cleaning--Room floors are vinyl plank-- they are currently broom swepting and/or they use a swifer mop--booth done poorly--floors always feel like sand and dirt- they need to be vaccumed-bare minimum, then swifered. In the bathrooms, the corners have a build up of heavy dirt & appeared almost black or dark brown: Bathtub shower area--caulking or grout needed to be redone--it had sections with a dark blackish stain. The pool-- Hrs of opperation, was never the same- should be 9 am-9 pm. : Sand at the bottom in corners, one pool ladder step was falling off because a screw and bolt fell out. There were only three tables w/ umbrellas-all umbrellas were either broken, damaged or worn out with tears.SO, although the hotel needs some aging repairs-this would get them better reviews-- more attention to "cleanliness"and a little money and effort spent on pool area--Nice Umbrellas, a few more chairs and tables, ladder repair--new or undamaged pool equip.-- skimmer was torn with holes, this would be a pretty nice place. Dirty rooms coupled with outside appearance (damaged items around the pool and equipment) gave the feeling of a money shortaged at the hotel. THE POOL IS YOUR ATTRACTION--.Appearance is EVERYTHING!
Stayed 3 nights in Jul 2024

2/10 Terrible

Paula

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I booked this hotel as a last minute stay. I understand that it was only $80 a night but that should still include a clean place to stay. The room smelled like musty old cigarettes, the floors were filthy, there were stains on the blankets and towels, pubic hair was found on the sheets, and a used wash cloth draped over the shower curtain. I have family in the area and I’ll never stay here again.
Stayed 1 night in Jul 2024

10/10 Excellent

FRANK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

4/10 Poor

Danny

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Room was OK but kind of beat up. Needs painting especially the bathroom.
Stayed 2 nights in Jul 2024

8/10 Good

Kandi

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities
The hotel stay was good for the most part. The pool wasn't cold at all, breakfast was soso and services was limited.
Stayed 4 nights in Jul 2024

6/10 Okay

William

Traveled with family
Disliked: Cleanliness, staff & service
We reported the poor cleanliness of the room to the front desk. Grounds seemed fine and the pool looked fine but did not have time to use.
Stayed 1 night in Jun 2024

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room
I have no complaints. The room was just as it was pictured and described. The customer service was awesome and I will be back!
Stayed 1 night in Jul 2024

10/10 Excellent

Shirley

Traveled with family
Liked: Amenities
It was a nice motel but in need of several upgrades. The pool was not usable due to the fact that an inspection had not been done.
Stayed 2 nights in Jul 2024