6/10 Okay
Melissa
Traveled with family
Sep 23, 2024
Liked: Property conditions & facilities
My daughter and I stayed at this hotel over the weekend. In the past, our experiences have been great, but this time I was disappointed. I pre-paid for the room and was surprised by the additional $150 resort and parking fee. When I asked about it, I was told these were standard fees. Upon checking out and inquiring about it again, I was told it was a pet cleaning fee. We didn't have our dog with us, but the gentleman at the desk had added it on anyway. The fee was only removed when I brought it up at check-out.
Secondly, the shower drain was clogged. Given the severity of the clog, the staff must have been aware of it. I turned on the water and within 10 seconds, there was standing water. Even if the clog developed between the last guest and my check-in, it suggests the shower had not been cleaned in a long time.
Finally, when my daughter and I went to take quick showers in the morning, there was no hot water.
All in all, given the price point of the hotel and the degradation of its facilities, I will stay elsewhere when in Spokane.
Melissa
Stayed 1 night in Sep 2024