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Sponvika Vacation Packages

As a customer, I am extremely disappointed with the way this hotel is being operated. There is no reception and no staff available to address even the most basic needs of guests. We have had difficulty getting basic items such as towels, fans, and access to a microwave for heating food. The rooms are hot, and when we ask for a fan, we are repeatedly told to go to the laundry room and pick one up ourselves—only to find that there are no fans available. If the hotel is being operated remotely, there still needs to be a reliable system in place to ensure that essential items are stocked and easily accessible 24/7. Towels, fans, irons, and other basic guest necessities should be properly stocked in a clearly designated location that guests can access within a couple of minutes. There is also a serious issue with the trash outside the back of the hotel. The smell is unpleasant, and this needs to be managed properly, especially if there is no staff physically present to monitor the property. I understand that remote hotel operations may be efficient from the management’s perspective, but as a paying customer, I am experiencing the opposite: frustration and inconvenience. We are on vacation, and we should not have to repeatedly spend our time chasing down basic necessities or advising the hotel on how these things should be handled. The have been operating this property for years, so I would expect these basic operational issues to have already been addressed. Please take this

It was clean, good size apartment, location is close to the center but the area around it didn’t feel comfortable at night, and it was hard to notice where the main door is as the sign is inside and not clear on the road.

Fantastic

Let's start with the positives. The staff vas helpfult and good. The breakfast was one of the best ones I have had in a hotel, but the deserts are just way to sweet, cut down on the sugar guys. The gym is very good and has everything you need for a nice exercise. The pool and sauna is nice but unfortunately very greedy and stupid to charge extra to use them. The hotel is already expensive and off location as it is, at least you should have the pool and sauna included in the price like every other hotel on planet earth, whats the point in visiting this hotel otherwise if you need to pay extra for almost everything except the room? Overall I would rate it a strong 3.5 because of the nice breakfast and staff.

N

Great location, quiet, clean and comfortable. Well priced. Has everything you need for your stay