2/10 Terrible
Joel
Traveled with partner
Jul 17, 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This is legit complaint.
We got to front desk at 10:30 pm. Check in and go to 419.
Get off the elevator and a guy in shorts and tank asks what room we are in he will help find it. I said no. He says he is off duty maintenance manager. I said no thanks. He followed us to 419 where I was ready to defend myself and wife as he was following us.
Go to room 419 and a lady, the guys girlfriend or wife is in our room waiting for him.
Guy says sorry and we can have room 425. Just give him the keys and he will go change for us. I said no this all seems weird and we will go down and fix ourselves.
He immediately starts panic texting someone.
Front desk apologizes and changes our room to 2nd floor and said this shouldn’t happen.
We are in bed about an hour later and all of a sudden someone knocks. I get up and is a night shift person giving us a bag of chips and bottle of water for inconvenience and a note saying come back and she will comp our room next time. We literally will never go there again.
Felt very unsafe with guy being weird about the room and also upset that I spoke with front desk in the morning and she was like oh yeah I gave him a room. I told her very unsafe to send my wife and I up to an occupied room. She really didn’t care.
Joel
Stayed 1 night in Jul 2025