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Hampton Inn & Suites Springfield/Downtown

2.5 star property

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Photo gallery for Hampton Inn & Suites Springfield/Downtown

Lobby
Exterior
In-room safe, desk, blackout drapes, iron/ironing board
Indoor pool
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Kitchen
  • Pool
  • Pet friendly
  • Gym
  • Laundry
$134
includes taxes & fees
Oct 26 - Oct 27

Explore the area

View in a map
851 East Columbus Ave, Springfield, MA, 01105
  • Place, Naismith Memorial Basketball Hall of Fame
    ‪3 min walk‬
  • Place, Titanic Museum
    ‪8 min walk‬
  • Place, MGM Springfield
    ‪8 min walk‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪25 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(102 reviews)
  • 320 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.6 out of 10
Exceptional
(14 reviews)
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking, Kitchenette

In-room safe, desk, blackout drapes, iron/ironing board

Studio, 1 King Bed, Non Smoking, Kitchenette

8.6 out of 10
Excellent
(10 reviews)
  • 420 sq ft
  • City view
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Roll In Shower)

Room, 1 King Bed, Accessible, Non Smoking (Roll In Shower) | In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking (Roll In Shower)

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Accessible, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing Impaired)

In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible (Hearing Impaired)

9.4 out of 10
Exceptional
(8 reviews)
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 King Bed, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Studio, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • Sleeps 5
  • 1 King Bed

Similar properties

Exterior
Holiday Inn Express Springfield Downtown by IHG
  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.5 out of 5, Wonderful, 1,029 reviews
Holiday Inn Express Springfield Downtown by IHG

About this property

Hampton Inn & Suites Springfield/Downtown

Hotel in South End
This hotel features an indoor pool, a 24-hour fitness center, and a snack bar/deli. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, coffee/tea in a common area, and a business center. Housekeeping is available on request.
Hampton Inn & Suites Springfield/Downtown offers 87 accommodations with laptop-compatible safes and coffee/tea makers. LCD televisions are featured in guestrooms. Kitchenettes offer refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers.

This Springfield hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Hampton Inn & Suites Springfield/Downtown features an indoor pool and a 24-hour fitness center. The hotel offers a snack bar/deli. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

A 24-hour business center is on site. Event facilities measuring 549 square feet (51 square meters) include conference space. This business-friendly hotel also offers a vending machine, coffee/tea in a common area, and complimentary newspapers in the lobby. Limited complimentary onsite parking is available on a first-come, first-served basis.

A complimentary buffet breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 6:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Limited onsite parking (max 2 spaces per unit)
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 6:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Golf
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • 24-hour business center
  • 549 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator
  • Fixed shower seat
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Handrails in stairways
  • Lever door handles
  • Phone accessibility kit
  • Portable shower seat
  • Raised toilet seat
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 6 floors
  • Banquet hall
  • Built in 2015
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium channels

Food and drink

  • Coffee/tea maker
  • Kitchenette
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Guests will receive smart lock details
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Guests are required to download the property's Hilton Honors mobile app before check-in

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay (maximum USD 125 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 75 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.00 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 250.00 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 75 per accommodation, per stay (maximum USD 125 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - C0005682810
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Google Pay, Apple Pay, and PayPal
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 8:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hampton Inn Springfield Downtown Hotel
Hampton Inn Springfield Downtown Hotel
Hampton Inn Springfield Downtown
Hotel Hampton Inn & Suites Springfield / Downtown Springfield
Springfield Hampton Inn & Suites Springfield / Downtown Hotel
Hotel Hampton Inn & Suites Springfield / Downtown
Hampton Inn & Suites Springfield / Downtown Springfield
Hampton Inn Suites Springfield / Downtown
Hampton Inn Hotel
Hampton Inn
Hampton Springfield Downtown

Hampton Inn & Suites Springfield/Downtown Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 583 out of 1002 reviews
Rating 8 - Good. 246 out of 1002 reviews
Rating 6 - Okay. 89 out of 1002 reviews
Rating 4 - Poor. 44 out of 1002 reviews
Rating 2 - Terrible. 40 out of 1002 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Adriana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Beds were comfortable
Stayed 1 night in Jul 2025

6/10 Okay

Jonathan

Traveled with family
Disliked: Cleanliness
Property was ok , staff was nice. Not the best area
Stayed 1 night in Jun 2025

10/10 Excellent

Justin

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room is clean and check in was fast and easy, Bathroom is clean and spacious
Stayed 1 night in Jul 2025

6/10 Okay

Magda

Liked: Staff & service
dirty room. Late check in No drinking water or safe drinking water
Stayed 1 night in Jul 2025

8/10 Good

Carla, Springfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like there was a pair of panties in the corner of my room by the floor lamp, but I threw them in the trash and told management and got cleans sheets problem solved. Other than that I enjoyed my stay.
Stayed 2 nights in Jul 2025

2/10 Terrible

Joshua

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Leidy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
exellent
Stayed 1 night in Jul 2025

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Checking was a breeze and judging from the front desk was great. The room was a great size comfy and clean
Stayed 1 night in Jul 2025

10/10 Excellent

Glenn

Liked: Amenities, property conditions & facilities
We enjoyed our quick and quiet night stay and off Back to 6 flags for another film day of fun & thank you
Stayed 1 night in Jul 2025

6/10 Okay

Kyle

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Service was great. The people were friendly. The room looks like it was poorly renovated at one point.
Stayed 1 night in Jul 2025

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything very clean and organized, high quality service! My family and I love it!
Stayed 1 night in Jul 2025

10/10 Excellent

Danuza

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

TyNasia

Liked: Cleanliness, staff & service, property conditions & facilities
2nd Fourth of July here and I love it ‼️❤️
Stayed 1 night in Jul 2025

10/10 Excellent

Hasna

Stayed 1 night in Jun 2025

8/10 Good

Maricruz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Alfa, Columbia

Stayed 3 nights in Jun 2025

2/10 Terrible

josephine

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
AVOID FOR MORE THAT $100/NIGHT. NO MANAGER ONSTAFF, NO ACCEPTANCE OF RESPONSIBILITY. Charged almost 4x the normal rate of $150 because of "limited availability". No manager on site during the weekends which is their busiest time. Ripped bed skirts, room smelled like a dirty gym locker, air conditioning not on prior to arrival, cracked tiles throughout public areas of facility, parking lot unsafe with non-guest hanging out and performing "business transactions", no offer to change or upgrade room after check-in but expressed displeasure. False advertisement in respect to reviews of the cleanliness of the facility. Horribly uncomfortable mattress. Too many faults to list. If room rate was around $100, would accept the many shortcomings because of expections within that price level. But for almost $600 for a night, both the price and conditions were completely unacceptable. Needed dinner, so first ate and then sought to check-out about two hours after check-in. Was told that if I expressed my displeasure with the room before checking in, a refund could have been offered. Or if I booked directly with the hotel instead of Expedia. I trusted that Expedia carried more customer service leverage, but was mistaken. The room wasn't shown to me before checking in, so the proposition posed impossible circumstances.
Stayed 1 night in Jun 2025

8/10 Good

AnneMarie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, property conditions & facilities
It was everything I needed
Stayed 2 nights in Jun 2025

10/10 Excellent

Kexin

Stayed 4 nights in Jun 2025

10/10 Excellent

Gadyflor

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Mimi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Ariel

Stayed 2 nights in Jun 2025

8/10 Good

Jarrod

Stayed 1 night in Jun 2025

10/10 Excellent

Janelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable and enjoyable

Clean hotel with a fantastic, helpful staff who were attentive and were smiling. We enjoyed our stay and even added an extra night.
Stayed 2 nights in Jun 2025