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Holiday Inn Express Hotel & Suites Jacksonville by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Hotel & Suites Jacksonville by IHG

Exterior
Exterior
Exterior
Free daily buffet breakfast
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
The current price is $108
includes taxes & fees
Jul 2 - Jul 3

Explore the area

View in a map
2501 Holliday Lane, Jacksonville, IL, 62650
  • Place, Jacksonville Community Park
    ‪3 min drive‬
  • Place, Lake Jacksonville
    ‪4 min drive‬
  • Place, Illinois College
    ‪8 min drive‬

Room options

View all photos for Standard Room

Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room

7.6 out of 10
Good
(5 reviews)
  • 300 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

8.4 out of 10
Very good
(16 reviews)
  • 300 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(16 reviews)
  • 300 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 1 King Bed

Premium bedding, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 299 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom

Premium bedding, desk, blackout drapes, iron/ironing board

Suite, 1 Bedroom

  • 300 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 2 Double Beds

Room amenity

Suite, 2 Double Beds

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds
  • Free WiFi

View all photos for Suite, 1 King Bed

Premium bedding, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed

7.6 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

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About this property

Holiday Inn Express Hotel & Suites Jacksonville by IHG

Jacksonville hotel with indoor pool
An indoor pool, a 24-hour fitness center, and a business center are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include conference space, laundry facilities, and a 24-hour front desk.
Holiday Inn Express Hotel & Suites Jacksonville by IHG offers 69 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Jacksonville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Holiday Inn Express Hotel & Suites Jacksonville by IHG features an indoor pool and a 24-hour fitness center. A computer station is located on site and wireless Internet access is complimentary. This hotel offers access to a business center and a meeting room. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers multilingual staff, laundry facilities, and express check-in. Onsite uncovered self parking is complimentary.

Holiday Inn Express Hotel & Suites Jacksonville by IHG is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:30 AM and 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Computer station
  • Conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (41 inch wide door)
  • Grab bar in shower (29 inches high)
  • Lever door handles
  • Phone accessibility kit
  • Pool hoist on site
  • Sign language-capable staff
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (34 inches high)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • Banquet hall
  • No plastic drinking straws
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6 AM

Contactless check-in available

Express check-in available

Minimum check-in age: 21

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay

Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome

Free rollaway/extra beds

Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 8:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hotel Jacksonville

Holiday Inn Express Jacksonville

Holiday Inn Jacksonville

Jacksonville Holiday Inn

Holiday Inn Express Hotel And Suites Jacksonville South

Holiday Inn Jacksonville

Jacksonville Holiday Inn

Holiday Inn Express Jacksonville

Holiday Inn Express Hotel Suites Jacksonville

Holiday Inn Express Hotel Suites Jacksonville

Holiday Inn Express Hotel & Suites Jacksonville by IHG Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 181 out of 470 reviews
Rating 8 - Good. 139 out of 470 reviews
Rating 6 - Okay. 71 out of 470 reviews
Rating 4 - Poor. 44 out of 470 reviews
Rating 2 - Terrible. 35 out of 470 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Maureen

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and great breakfast.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly, the room was clean and it was the perfect price for one night.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk staff was very friendly and helpful throughout the day/night.
Stayed 1 night in Sep 2025
Verified

8/10 Good

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean with friendly staff
Stayed 2 nights in Aug 2025
Verified

8/10 Good

Susan

Liked: Cleanliness, amenities, property conditions & facilities
Bathroom needed work toilet ran all night
Stayed 1 night in Feb 2026
Verified

8/10 Good

A

Liked: Cleanliness, amenities, property conditions & facilities
Staff was welcoming upon arrival, my bed was super comfortable, and not a lot of noise considering the hotel was full. Breakfast was a highlight although the waffle machine was broken and generic cereal was used with name brand labels. Love the Dove products. Overall good experience and I would return.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is polite and took care of our needs. Clean, quiet room. Nice breakfast, will stay here again.
Stayed 1 night in Jul 2025
Verified

6/10 Okay

Desi

Liked: Cleanliness, staff & service, amenities
Overall decent, bathroom tiles were cracking, but other than that everything was good.
Stayed 2 nights in Nov 2025
Verified

6/10 Okay

Robyn

Liked: Staff & service

Decent one night stay.

This is a decent hotel. It is run down and a bit dirty, but rooms were decent. Good for a one night stay. Front desk and breakfast were very good.
Stayed 1 night in Jun 2025
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Clean and friendly staff. Great location with plenty to do close by.
Stayed 1 night in Aug 2024
Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice.
Stayed 4 nights in May 2022
Verified

10/10 Excellent

Michael Bruens

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and super friendly staff.
Stayed 1 night in Dec 2022
Verified

2/10 Terrible

McKenzie

Disliked: Cleanliness, staff & service, amenities
The hotel was freezing cold, the rooms across the hall doors were open when we arrived and same when we left, doors open being held open by dirty laundry. Soaps in shower were completely bone dry empty. Staff was no where to be found our entire stay other than at Check in. Was the worst hotel stay I’ve ever had.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Kamiell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay check in was slow due to short staff
Stayed 1 night in Jul 2025
Verified

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We arrived late. The desk clerk was very nice. The breakfast offered hot choices. Very good. The pillows and bed were very comfy
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
We stay at this hotel when in Jacksonville. Great breakfast.
Stayed 1 night in Jan 2024
Verified

6/10 Okay

mark

Liked: Staff & service
Disliked: Amenities
When we checked in the room that was given to us was messy, bed was not made the bathroom was messy
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 2 nights in Jul 2022
Verified

10/10 Excellent

April

Clean and comfortable
Stayed 1 night in May 2025
Verified

8/10 Good

Lisabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family get together.

Great customer service. Very easy to work with and very willing to accommodate customers!
Stayed 2 nights in May 2025
Verified

6/10 Okay

William

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The room had stained carpet, broken and loose tiles in the bathroom and the heater for the room was so loud that we eventually unplugged it using a space heater for heat. The staff was polite but not really concerned with the heater issue. Breakfast was very good but the room conditions were surprisingly subpar for the Holiday Inn franchise.
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. Good breakfast. Very clean.
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Katarzyna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Reasonable rooms
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

Marty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check-in process. Helpful friendly staff.
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a good place to lay your head and rest for the night!
Stayed 1 night in Mar 2024