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Hotel UMass

2.5 star property

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Photo gallery for Hotel UMass

37-inch LCD TV with cable channels, TV, iPod dock
Property video
Front of property
Premium bedding, in-room safe, iron/ironing board, free WiFi
Lobby sitting area

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Parking available
  • Bar
$161
includes taxes & fees
Feb 22 - Feb 23

Explore the area

View in a map
1 Campus Center Way, Amherst, MA, 01003
  • Place, University of Massachusetts Amherst
    ‪1 min walk‬
  • Place, UMass Fine Arts Center
    ‪6 min walk‬
  • Place, Mullins Center
    ‪6 min walk‬
  • Airport, Westfield, MA (BAF-Barnes Municipal)
    ‪35 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 2 Double Beds

9.0 out of 10
Wonderful
(46 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(7 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 1 Queen Bed

9.6 out of 10
Exceptional
(10 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

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About this property

Hotel UMass

Amherst hotel steps from University of Massachusetts Amherst
This hotel features a restaurant, a bar/lounge, and a snack bar/deli. Free continental breakfast and free WiFi in public areas are also provided. Additionally, a coffee shop/cafe, self parking, and coffee/tea in a common area are onsite. Housekeeping is not available.
Hotel UMass offers 113 air-conditioned accommodations with safes and complimentary newspapers. Beds feature premium bedding. 37-inch LCD televisions come with premium cable channels. Bathrooms include showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards.

The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered. Public areas are equipped with complimentary wireless Internet access.

This Amherst hotel also offers a library, coffee/tea in a common area, and complimentary newspapers in the lobby. Guests can use the health club at a partner property. Parking is available onsite for a surcharge.

Hotel UMass has designated areas for smoking.

Guests are offered a complimentary continental breakfast.
The Commonwealth - This restaurant serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
People's Organic Coffee - Onsite coffee shop. Open select days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured self parking on site (USD 6 per night)

Food and drink

  • Free continental breakfast
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • People's Organic Coffee
  • The Commonwealth

Things to do

  • Library

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • No housekeeping service

Accessibility

  • Elevator

More

  • 1 building
  • 5 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium cable channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Secured self parking fee: USD 6.00 per night
  • An in-room refrigerator is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0004140080
This property accepts credit cards; cash is not accepted

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel Umass
Umass Hotel
Umass Hotel Amherst
Campus Center Amherst
Umass Hotel At The Campus Amherst
Hotel UMass Amherst
Hotel UMass Hotel
Hotel UMass Amherst
Hotel UMass Hotel Amherst

Hotel UMass Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 614 out of 1000 reviews
Rating 8 - Good. 234 out of 1000 reviews
Rating 6 - Okay. 90 out of 1000 reviews
Rating 4 - Poor. 31 out of 1000 reviews
Rating 2 - Terrible. 31 out of 1000 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities
Clean room, friendly helpful staff, great view and location
Stayed 1 night in Nov 2025

8/10 Good

jennifer

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and cute room. SUPER location on campus! Only complaint was the coffee at the continental breakfast is was like water.
Stayed 1 night in Nov 2025

10/10 Excellent

Joseph

Stayed 1 night in Nov 2025

10/10 Excellent

Orisanmi

Stayed 3 nights in Oct 2025

10/10 Excellent

Shuhui

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great on campus location!
Stayed 1 night in Nov 2025

8/10 Good

Cheryl

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly helpful staff
Stayed 2 nights in Nov 2025

10/10 Excellent

Wayne

Liked: Cleanliness, amenities, property conditions & facilities
A clean room and all the staff was very corteous and friendly.
Stayed 1 night in Nov 2025

10/10 Excellent

JOYCE

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
difficult to access since parking is far
Stayed 2 nights in Oct 2025

6/10 Okay

Scott

Traveled with family
Liked: Cleanliness, property conditions & facilities
Check-in was a bit challenging since we had trouble finding the place. Folks should know this hotel is embedded in what appears to be a student union of some sort at UMass. Not the typical drive up drop off front door at similar hotels. Location was great room was clean. Breakfast was marginal
Stayed 1 night in Nov 2025

10/10 Excellent

Desrie

Stayed 1 night in Nov 2025

8/10 Good

Lily

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Rooms were comfortable and spacious but a bit dated. Could use better availability of charging ports. Friendly staff kept place clean and tidy.
Stayed 2 nights in Nov 2025

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fresh fruit, lots of options, yogurt, granola bars, bagels, pastries. Great selection, and good quality.
Stayed 2 nights in Nov 2025

6/10 Okay

Vivian

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Climate control in rooms is lacking. Our room was 70 hen we arrived. Dropped thermostat to 68 but as your system is not dynamic, the temp quickly rose to 74 with us in the room and television on. Additionally windows cannot be opened. So we called front desk for input and they provided a fan. Your staff is excellent but the climate control in rooms leaves much to be desired.
Stayed 1 night in Nov 2025

10/10 Excellent

Shawn

Stayed 1 night in Oct 2025

8/10 Good

Lynsey

Stayed 1 night in Nov 2025

10/10 Excellent

Timothy

Stayed 1 night in Oct 2025

10/10 Excellent

Mia

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 1 night in Oct 2025

10/10 Excellent

Paula

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was comfortable and linens crisp and clean. Staff very friendly and helpful.
Stayed 1 night in Nov 2025

10/10 Excellent

Jenifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room temp too warm. Free breakfast was great. Location to dining perfect. Friendly staff.
Stayed 1 night in Nov 2025

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 1 night in Nov 2025

10/10 Excellent

Tricia

Liked: Cleanliness, amenities
It was good
Stayed 1 night in Oct 2025

6/10 Okay

Michael

Disliked: Cleanliness, property conditions & facilities, room comfort
Run down
Stayed 1 night in Oct 2025

8/10 Good

Simone

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

2/10 Terrible

AMY

Liked: Staff & service
Disliked: Cleanliness
Room was dingy and bathroom
Stayed 1 night in Oct 2025

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleased with accommodations!
Stayed 1 night in Oct 2025