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Hotel UMass

2.5 star property

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Photo gallery for Hotel UMass

Lobby
Premium bedding, in-room safe, iron/ironing board, free WiFi
Premium bedding, in-room safe, iron/ironing board, free WiFi
Premium bedding, in-room safe, iron/ironing board, free WiFi
Lobby sitting area

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Parking available
  • Bar
  • Laundry
$190
includes taxes & fees
Oct 8 - Oct 9

Explore the area

View in a map
1 Campus Center Way, Amherst, MA, 01003
  • Place, University of Massachusetts Amherst
    ‪1 min walk‬
  • Place, Mullins Center
    ‪6 min walk‬
  • Place, Amherst College
    ‪5 min drive‬
  • Airport, Westfield, MA (BAF-Barnes Municipal)
    ‪39 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 2 Double Beds

9.2 out of 10
Wonderful
(40 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(7 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 1 Queen Bed

9.6 out of 10
Exceptional
(10 reviews)
  • Sleeps 3
  • 1 Queen Bed

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About this property

Hotel UMass

Amherst hotel steps from University of Massachusetts Amherst
This hotel features a restaurant, a bar/lounge, and a snack bar/deli. Free continental breakfast and free WiFi in public areas are also provided. Additionally, a coffee shop/cafe, self parking, and coffee/tea in a common area are onsite. Housekeeping is not available.
Hotel UMass offers 113 air-conditioned accommodations with iPod docking stations and safes. Beds feature premium bedding. 37-inch LCD televisions come with premium cable channels. Bathrooms include showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards.

The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered. Public areas are equipped with complimentary wireless Internet access.

This Amherst hotel also offers a library, coffee/tea in a common area, and complimentary newspapers in the lobby. Guests can use the health club at a partner property. Parking is available onsite for a surcharge.

Hotel UMass has designated areas for smoking.

Guests are offered a complimentary continental breakfast.
The Commonwealth - This restaurant serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
People's Organic Coffee - Onsite coffee shop. Open select days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured self parking on site (USD 6 per night)

Food and drink

  • Free continental breakfast
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • People's Organic Coffee
  • The Commonwealth

Things to do

  • Library

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • No housekeeping service

Accessibility

  • Elevator

More

  • 1 building
  • 5 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium cable channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Secured self parking fee: USD 6.00 per night
  • An in-room refrigerator is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0004140080
This property accepts credit cards; cash is not accepted

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel Umass
Umass Hotel
Umass Hotel Amherst
Campus Center Amherst
Umass Hotel At The Campus Amherst
Hotel UMass Amherst
Hotel UMass Hotel
Hotel UMass Amherst
Hotel UMass Hotel Amherst

Hotel UMass Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 594 out of 1025 reviews
Rating 8 - Good. 273 out of 1025 reviews
Rating 6 - Okay. 95 out of 1025 reviews
Rating 4 - Poor. 33 out of 1025 reviews
Rating 2 - Terrible. 30 out of 1025 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Kathy

Business traveler, Traveled with family
Liked: Amenities
It was very conveniently located for visiting a student and the breakfast was great. The only downside for my family was not having a pool or hot tub. But they finally got mini fridges in the rooms!
Stayed 1 night in Jul 2025

10/10 Excellent

Jane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

8/10 Good

Liam

Stayed 1 night in Jun 2025

8/10 Good

Jennifer, Ludlow

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Staff were lovely. Location is great! Plenty of places to walk too. The parking convenient and you do have access to a small shop for food downstairs. The are was close to shops, restaurants and many activities. A few slight challanges: 1. The bathrooms had visible mold and the room had broken ceiling tiles. 2. Continental breakfast is a great addition, but the weekend we were there. The lobby was filthy with plates, food and beverage spills all over. It is the lobby, not a dedicated room, and while that works for Continental the lack of cleanliness was not a great visual for anyone coming in, nor those looking for a spot to eat. 3. Lawn maintenance began at 7am on a Sunday morning. 4. Beautiful view with a large window, but hard to see through. Not sure how to solve that with New England weather. Overall, a nice stay. Just small things which kept it from being great.
Stayed 2 nights in Jun 2025

10/10 Excellent

Martina, Edgartown

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Jun 2025

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was quiet, lovely, and close to many amenities on campus. I particularly loved that the extra blanket in the closet was a very fluffy, down comforter. It was amazing! Highly recommend!
Stayed 1 night in Jun 2025

10/10 Excellent

CHRISTINE

Stayed 1 night in Jun 2025

10/10 Excellent

Karyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed for one night for a tournament. The hotel was lovely, as was the breakfast.
Stayed 1 night in Jun 2025

2/10 Terrible

Le Dung

Stayed 1 night in Jun 2025

10/10 Excellent

WHITNEY, BYFIELD

No issues
Stayed 1 night in Jun 2025

10/10 Excellent

Mia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay. Very convenient!
Stayed 1 night in Jun 2025

10/10 Excellent

michael, Naples

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, room was clean and quiet. Front desk staff was friendly, helpful and seemed genuinely interested in ensuring customer was satisfied.
Stayed 1 night in Jun 2025

10/10 Excellent

Jeannie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Allyson

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and convenient to the campus. Decent rooms and good price
Stayed 1 night in Jun 2025

10/10 Excellent

Maureen, WALPOLE

Stayed 1 night in Jun 2025

10/10 Excellent

peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience especially that we could bring our dog. Only negative event was trying to retrieve a phone charger left in room 424 a few hours after check out. Front desk staff was not very responsive to trying to retrieve it as housekeeping had left for the day and offered zero recourse for searching for it. Very disappointing and not helpful.
Stayed 1 night in Jun 2025

10/10 Excellent

Erica

Stayed 2 nights in Jun 2025

10/10 Excellent

John

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great staff at check in, property was very clean and the rooms were really nice and fairly new remodeling!!
Stayed 1 night in Jun 2025

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Umass hotel was a great stay! We stayed here years ago and they have since renovated and fixed it up much nicer than before. The staff was very helpful and friendly and we greatly enjoyed our stay and will be back! thanks!
Stayed 1 night in Jun 2025

8/10 Good

roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Jeannie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a lacrosse tournament and had a great time. Convenient to the fields and local restaurants. Check in was easy, parking included, clean rooms and very comfortable beds! Staff was very helpful. If you’re trying to get to the hotel, put in UMass Amherst Parking Lot in Apple or Google Maps. Waze was not helpful. The hotel is connected to the parking lot.
Stayed 1 night in Jun 2025

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel right on the UMass Campus. Clean and updated rooms. Comfortable beds and a good breakfast. Would definitely go back.
Stayed 1 night in Jun 2025

8/10 Good

Cristobal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Geoffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025