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Hotel UMass

2.5 star property

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Photo gallery for Hotel UMass

37-inch LCD TV with cable channels, TV, iPod dock
Property video
Front of property
Premium bedding, in-room safe, iron/ironing board, free WiFi
Lobby sitting area

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Parking available
  • Bar
$161
includes taxes & fees
Apr 12 - Apr 13

Explore the area

View in a map
1 Campus Center Way, Amherst, MA, 01003
  • Place, University of Massachusetts Amherst
    ‪1 min walk‬
  • Place, UMass Fine Arts Center
    ‪6 min walk‬
  • Place, Mullins Center
    ‪6 min walk‬
  • Airport, Westfield, MA (BAF-Barnes Municipal)
    ‪35 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 2 Double Beds

9.0 out of 10
Wonderful
(49 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(7 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 1 Queen Bed

9.6 out of 10
Exceptional
(10 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

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About this property

Hotel UMass

Amherst hotel steps from University of Massachusetts Amherst
This hotel features a restaurant, a bar/lounge, and 5 coffee shops/cafes. Free continental breakfast and free WiFi in public areas are also provided. Additionally, a snack bar/deli, self parking, and coffee/tea in a common area are onsite. Housekeeping is not available.
Hotel UMass offers 113 air-conditioned accommodations with safes and complimentary newspapers. Select Comfort beds feature premium bedding. 37-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards.

Dining is available at the restaurant and guests can grab coffee at one of the 5 coffee shops/cafes. The hotel also has a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered. Public areas are equipped with complimentary wireless Internet access.

This Amherst hotel also offers a library, a vending machine, and multilingual staff. Guests can use the health club at a partner property. Parking is available onsite for a surcharge.

Hotel UMass has designated areas for smoking.

Guests are offered a complimentary continental breakfast.
The Commonwealth - This restaurant serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
People's Organic Coffee - Onsite coffee shop. Open select days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured self parking on site (USD 6 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast
  • 5 coffee shops/cafes
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • People's Organic Coffee
  • The Commonwealth

Things to do

  • Library
  • Shopping
  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Multilingual staff
  • No housekeeping service

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Elevator
  • Front entrance ramp
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Fireplace in lobby
  • Reception hall

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium cable channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25 per night

Property payment types

Important information

Optional extras

  • Secured self parking fee: USD 6.00 per night
  • An in-room refrigerator is available for an additional fee
  • Rollaway bed fee: USD 25 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0004140080
This property accepts credit cards; cash is not accepted

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel Umass
Umass Hotel
Umass Hotel Amherst
Campus Center Amherst
Umass Hotel At The Campus Amherst
Hotel UMass Amherst
Hotel UMass Hotel
Hotel UMass Amherst
Hotel UMass Hotel Amherst

Hotel UMass Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 617 out of 1004 reviews
Rating 8 - Good. 233 out of 1004 reviews
Rating 6 - Okay. 90 out of 1004 reviews
Rating 4 - Poor. 32 out of 1004 reviews
Rating 2 - Terrible. 32 out of 1004 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Sakurako Fiona, Playa Vista

Stayed 1 night in Dec 2025

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and resolved issues quickly.
Stayed 2 nights in Dec 2025

2/10 Terrible

James

Business traveler
Disliked: Cleanliness, staff & service, amenities
The room feel neglected and the staff member was not helpful at all.
Stayed 1 night in Dec 2025

10/10 Excellent

Kai

Stayed 1 night in Dec 2025

10/10 Excellent

Andrew, Redwood City

Stayed 3 nights in Dec 2025

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Love staying on campus when we visit!
Stayed 1 night in Dec 2025

10/10 Excellent

Andre

Stayed 2 nights in Dec 2025

10/10 Excellent

Ed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
staff was and always is the best! so friendly and accommodating!
Stayed 2 nights in Nov 2025

10/10 Excellent

Shannon

Stayed 2 nights in Dec 2025

6/10 Okay

Jean

Stayed 1 night in Nov 2025

6/10 Okay

Vito

Stayed 1 night in Dec 2025

8/10 Good

Sam

Stayed 1 night in Nov 2025

10/10 Excellent

Angela

Stayed 1 night in Nov 2025

10/10 Excellent

Hazel

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and smelled great. The breakfast was great, they had bagels, yogurt, waffle maker, coffee, assortment of teas, cheese sticks, oatmeal, snack bars, bananas apples and mandarins, coffee and an espresso machine. In the evening, they would have an assortment of cookies along with tea and coffee. I would stay here again.
Stayed 2 nights in Nov 2025

10/10 Excellent

Ieva

Stayed 2 nights in Nov 2025

10/10 Excellent

Ieva

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great. Nice pastries. So convenient.
Stayed 2 nights in Nov 2025

8/10 Good

Angie

Stayed 1 night in Nov 2025

8/10 Good

Gerald

Traveled with family
Liked: Cleanliness, staff & service, amenities
Yes, to all, spotless room (except for the hanger hanging from the valance on the window), staff was helpful and friendly, the beds were comfortable, and the location was very convenient
Stayed 3 nights in Nov 2025

10/10 Excellent

Amy, Lawrenceville

Stayed 1 night in Nov 2025

10/10 Excellent

Ieva

Stayed 2 nights in Nov 2025

10/10 Excellent

Kenneth

Traveled with family
Clean room. Friendly staff at check in and out
Stayed 1 night in Nov 2025

10/10 Excellent

Ellen

Clean room
Stayed 1 night in Nov 2025

10/10 Excellent

Ed

Stayed 2 nights in Nov 2025

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What's not very well advertised how to get In-N-Out of the hotel parking lot garage.
Stayed 1 night in Nov 2025

8/10 Good

Bruce

Traveled with family
Bathroom tile grout is moldy. Ceiling access panel needs to be painted. Bathroom exhaust fan might not be working. Could use more soap.
Stayed 1 night in Nov 2025