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Hotel UMass

2.5 star property

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Photo gallery for Hotel UMass

Lobby sitting area
Front of property
Standard Room, 2 Double Beds | Premium bedding, in-room safe, iron/ironing board
Free continental breakfast
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Parking available
  • Bar
  • Laundry
  • 24/7 front desk

Explore the area

Map
1 Campus Center Way, Amherst, MA, 01003
  • University of Massachusetts Amherst
    ‪1 min walk‬
  • Mullins Center
    ‪7 min walk‬
  • Amherst College
    ‪3 min drive‬
  • Westfield, MA (BAF-Barnes Municipal)
    ‪35 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Premium bedding, in-room safe, iron/ironing board

Standard Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed

Premium bedding, in-room safe, iron/ironing board

Standard Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, in-room safe, iron/ironing board

Standard Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

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About this property

Hotel UMass

Amherst hotel steps from University of Massachusetts Amherst
This hotel features a restaurant, a bar/lounge, and a snack bar/deli. Free continental breakfast and free WiFi in public areas are also provided. Additionally, a coffee shop/cafe, self parking, and coffee/tea in a common area are onsite. Housekeeping is not available.
Hotel UMass offers 113 air-conditioned accommodations with iPod docking stations and safes. Beds feature premium bedding. 37-inch LCD televisions come with premium cable channels. Bathrooms include showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards.

The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered. Public areas are equipped with complimentary wireless Internet access.

This Amherst hotel also offers a library, coffee/tea in a common area, and complimentary newspapers in the lobby. Guests can use the health club at a partner property. Parking is available onsite for a surcharge.

Hotel UMass has designated areas for smoking.

Guests are offered a complimentary continental breakfast.
The Commonwealth - This restaurant serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
People's Organic Coffee - Onsite coffee shop. Open select days.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured self parking on site (USD 6 per night)

Food and drink

  • Free continental breakfast
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • People's Organic Coffee
  • The Commonwealth

Things to do

  • Library

Family friendly

  • In-room crib
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • No housekeeping service

Accessibility

  • Elevator

More

  • 1 building
  • 5 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium cable channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Tourism fee: USD 1.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Secured self parking fee: USD 6.00 per night
  • An in-room refrigerator is available for an additional fee
  • Rollaway bed fee: USD 25 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0004140080
This property accepts credit cards; cash is not accepted

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel Umass
Umass Hotel
Umass Hotel Amherst
Campus Center Amherst
Umass Hotel At The Campus Amherst
Hotel UMass Amherst
Hotel UMass Hotel
Hotel UMass Amherst
Hotel UMass Hotel Amherst

Hotel UMass Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 537 out of 954 reviews
Rating 8 - Good. 266 out of 954 reviews
Rating 6 - Okay. 90 out of 954 reviews
Rating 4 - Poor. 33 out of 954 reviews
Rating 2 - Terrible. 28 out of 954 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Christine

Liked: Amenities
Friendly staff and good selection for continental breakfast
Stayed 1 night in Dec 2024

8/10 Good

Jill

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
i didn’t like the threat of a parking fine if i didn’t register within 20 minutes of parking. other than that we enjoyed our stay
Stayed 1 night in Jan 2025

10/10 Excellent

Dongling

nice stay at UMass Hotel, my second time
excellent; staff is very kindly; coffee, tea, hot chocolate, and juices are provided free 24 hr.
Stayed 3 nights in Jan 2025

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Janet

Stayed 4 nights in Dec 2024

10/10 Excellent

Shravan

Stayed 1 night in Dec 2024

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Finals week overnight
Ver clean, big room. Pillows were not comfortable. Nice breakfast. Cute lobby
Stayed 1 night in Dec 2024

8/10 Good

Hong

Stayed 1 night in Dec 2024

10/10 Excellent

Shoshana

Stayed 2 nights in Nov 2024

2/10 Terrible

Miguel

Stayed 1 night in Nov 2024

10/10 Excellent

judy

Stayed 1 night in Nov 2024

6/10 Okay

Camille

Traveled with family
The property is a bit dated. If you are looking for a place to stay while visiting your kids at college, this hotel is very convenient, because it’s right in the middle of campus. However, it’s a 2-3 star hotel at best.
Stayed 4 nights in Dec 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed twice in the last month; both times my experience was excellent. The rooms are truly clean without the need for artificial air fresheners. It was quiet and I slept well. The staff were helpful and caring. I enjoyed a great breakfast in the Worcester dining commons, courtesy of my student, a proud UMass sophomore!
Stayed 1 night in Dec 2024

10/10 Excellent

JIE

Stayed 4 nights in Nov 2024

10/10 Excellent

James

Stayed 1 night in Dec 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

2/10 Terrible

Jeffrey, Dillsburg

Stayed 1 night in Nov 2024

8/10 Good

Kathy M

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Ling

Overall it’s a good 3-day stay. When I requested 2-hour extension for th checking out, a lady replied coldly: no extension possible. I can understand and it’s okay but you may always have a better attitude.
Stayed 3 nights in Dec 2024

10/10 Excellent

Kristin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Kyle

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stay
It was a wonderful experience. I was attending the Mass Farm bureau conference. Staff were amazing, room was great, food was great and easy to navigate
Stayed 2 nights in Dec 2024

2/10 Terrible

Sean

Stayed 1 night in Nov 2024

8/10 Good

Margaret

Liked: Cleanliness, staff & service
Need better breakfast optons.
Stayed 3 nights in Nov 2024

10/10 Excellent

Jian

Stayed 2 nights in Oct 2024

10/10 Excellent

Kristian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Nov 2024