4/10 Poor
Althea
Traveled with family
May 26, 2025
Liked: Cleanliness, property conditions & facilities
The property was close to downtown, it is in a convenient location, close to malls, restaurants and other businesses especially since we drove there.
Here are my reasons for a poor rating:
1. The room was advertised as a deluxe suite, my impression of a suite is two separate rooms. Possibly a bedroom and a living area with a pull out bed. We traveled as a family.
What I got was a bedroom with two queen beds and a coach/pullout bed.
The front desk was called to clarify, for the price I paid I expected a suite. We were told that is a suite and every hotel is different.
Within 20 minutes the manager called the room stating that he was told we had a complaint and he wanted to discuss the issue (he was pleasant to communicate with).
However, a clarification is not a complaint and we did not ask to speak with a manager.
We wanted to know if the incorrect room was assigned, as that room was not a suite, even if the word deluxe is used.
2. We ask daily for tissue
3. No housekeeping came to the room.
4. We had to ask for towels.
We were told to leave the dirty ones outside the room and housekeeping would pick them up, no one did, even when we were checking out, the towels were still there.
5. Our room key was deactivated on the second night. We were locked out of the room. We had to go to the front desk and reactivated them.
I work as a receptionist and reservationist for 6 years. I do know every hotel is different, but I also know that customer service should be the same.
Althea
Stayed 2 nights in May 2025