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MGM Springfield

4.0 star property

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Photo gallery for MGM Springfield

8 restaurants, breakfast, lunch, dinner served; American cuisine
8 restaurants, breakfast, lunch, dinner served; American cuisine
Garden
Meeting facility
Premium bedding, pillowtop beds, in-room safe, blackout drapes

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Breakfast available
  • 24/7 front desk
  • Pet friendly

Explore the area

Map
One MGM Way, Springfield, MA, 01103
  • MGM Springfield
    ‪1 min walk‬
  • MassMutual Center
    ‪6 min walk‬
  • Naismith Memorial Basketball Hall of Fame
    ‪8 min walk‬
  • Hartford, CT (BDL-Bradley Intl.)
    ‪21 min drive‬

Room options

View all photos for Springfield King

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Springfield King

  • 375 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Stay Well Main Street Queen

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Stay Well Main Street Queen

  • 375 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Stay Well Main Street King

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Stay Well Main Street King

  • 375 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Main Street Queen

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Main Street Queen

  • 375 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Springfield Queen

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Springfield Queen

  • 375 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Main Street King

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Main Street King

  • 375 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Holiday Inn Express Springfield Downtown by IHG

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.5 out of 5, Wonderful, (1000)
The price is $134
per night
$152 total
includes taxes & fees
May 20 - May 21
Holiday Inn Express Springfield Downtown by IHG

About this property

MGM Springfield

4-star hotel in Metro Center
8 restaurants, a casino, and 5 bars/lounges are available at this hotel. Self parking is free. Other amenities include a coffee shop/cafe, a seasonal outdoor pool, and conference space.
MGM Springfield offers 240 air-conditioned accommodations with laptop-compatible safes and hair dryers. Pillowtop beds feature premium bedding. 55-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include showers and complimentary toiletries. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Cribs/infant beds (surcharge) are also available. Housekeeping is provided daily.
Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining is available at one of the hotel's 8 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's 5 bars/lounges. Event facilities measuring 10646 square feet (989 square meters) include conference space. This Springfield hotel also offers a casino, a seasonal outdoor pool, and a vending machine. Complimentary self parking is available on site, along with a car charging station.

MGM Springfield has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge.
TAP Sports Bar - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Bill's Diner - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Open daily.
Wahlburgers - This restaurant specializes in American cuisine and serves lunch and dinner. Open daily.
Jack's Lobster Shack - This restaurant specializes in seafood and serves lunch and dinner. Open daily.
The Chandler Steakhouse - This steakhouse specializes in American cuisine. Open select days.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee: USD 20 to 30 for adults and USD 12 to 20 for children
  • 5 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Bill's Diner
  • Jack's Lobster Shack
  • TAP Sports Bar
  • The Chandler Steakhouse
  • Wahlburgers

Things to do

  • 147 gaming tables
  • 2,500 slot machines
  • Bowling alley
  • Casino (125,000 square feet of space)
  • Seasonal outdoor pool
  • Sportsbook

Family friendly

  • Bowling alley
  • Crib (surcharge)
  • Fenced pool
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 10 meeting rooms
  • 10,646 square feet of conference space

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Ballroom
  • Banquet hall
  • Built in 2018
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Crib (surcharge)
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels
  • Pay movies

More

  • Air conditioning
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property will place a credit card or debit card authorization at check-in for the general deposit. Credit card funds are released by domestic banks within 7 days after check-out. Credit card funds are released by international banks within 30 days after check-out. Additional delays may apply for debit cards.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150.00 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for USD 20.0 per stay

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150.00 per accommodation, per day
  • Resort fee: USD 22.69 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Fitness center access
  • In-room bottled water
  • Internet access
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 20 to 30 for adults, and USD 12 to 20 for children
  • Pet fee: USD 150.00 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 20.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0003012810
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Firearms are not permitted on the premises of this property, including within hotel rooms. If requested, safekeeping of properly registered firearms can be arranged.

We should mention

The seasonal pool will be open from April to October
Pool access available from 8:00 AM to 8:00 PM
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

MGM Springfield Hotel
MGM Springfield Hotel
MGM Springfield Springfield
MGM Springfield Hotel Springfield

MGM Springfield Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 870 out of 1351 reviews
Rating 8 - Good. 269 out of 1351 reviews
Rating 6 - Okay. 120 out of 1351 reviews
Rating 4 - Poor. 49 out of 1351 reviews
Rating 2 - Terrible. 43 out of 1351 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Loved celebrating my 65th birthday at MGM Springfield. The room was comfortable and very clean, loved the rain shower in the bathroom and I liked casino area, lots of slots!
Stayed 1 night in Feb 2025

8/10 Good

Joseph

Stayed 1 night in Apr 2024

10/10 Excellent

Fabiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

Alyssa

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in and when we got to the room we saw tape with pieces of balloons and streamers all over the ceiling and sticky stuff on the table tops as well as the coasters. I called front desk and was told "they would make note of it so I get my $300 charge hold back when I checked out." Yes, $300 extra they hold on your card at check in (ridiculous). We were there for an event and the next day my toddler found a piece of the balloon on the floor and had it in her mouth. Thank goodness we caught it in time. I called front desk right away because now we are finding stuff under the beds etc. they sent the house keeping manager up and she was so upset that the room was never properly cleaned. She took pictures and went to talk to management asap. About 30 mins after she came back upstairs with a house keeper and she went over what needed to be cleaned in the room and stated that we would be refunded for one night and all of the taxes and resort fees. I thanked her because we never requested that and ahe went above and beyond and was very apologetic. Especially being that my toddler could've choked. Well at checkout of course front desk didn't know what I was talking about. The manager for 2/1 came out and said that she saw it in the system and the third party knew about it and they would refund me. I asked for a receipt or proof and she said they couldn't give me anything and gave me a card with her bosses name on it. Well I just received the receipt & charges are there.
Stayed 2 nights in Jan 2025

10/10 Excellent

Cheryl

Stayed 1 night in Jan 2025

6/10 Okay

Jason

Stayed 1 night in Feb 2025

10/10 Excellent

Marisol, Ludlow

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son loved his birthday day too bad it’s hard to book again there all I hate
Stayed 1 night in Jan 2025

10/10 Excellent

Blaise

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. It was an easy on and easy off of interstate 91. Plenty of parking.
Stayed 2 nights in Jan 2025

10/10 Excellent

Rebecca

Stayed 1 night in Jan 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

4/10 Poor

Oscar

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Hazardous shower. Lock of clothing storage.

First, I couldn't unpack as there was no where to store my clothing, second the first night we couldn't sleep well as there was an strong marijuana odor coming out of the room to the left and the worst thing was the shower floor that was very slippery and when i first went in for a shower i almost fell back against the shower door, thanks God I was able to recover my balance otherwise I would had been in the hospital now. What you have there in that room is a big accident/lawsuit waiting to happen. You should at least install some of those holding bars on the shower walls my mainly do something with that slippery floor. After I came out of the shower I warned my wife of the floor and threw a small towel on it so her feet can get a grip.
Stayed 2 nights in Jan 2025

6/10 Okay

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, staff is nice, but the walls are thin - heard two sides of a phone conversation next room over.
Stayed 1 night in Jan 2025

8/10 Good

Christine

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, comfortable bed, hot, high pressure, shower… Will return. Good value for the money.
Stayed 1 night in Jan 2025

10/10 Excellent

Rafael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was beautiful clean and Security was great. Will visit again very soon and the casino is very big and beautiful.
Stayed 1 night in Jan 2025

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2025

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

6/10 Okay

Dawn

Traveled with group

Eh…not impressed

Didn’t like closet toilet, shower head doesn’t allow for quick shower and avoid getting hair wet and no shower cap provided. Room Card didn’t work in elevator and receptionist thought it was our fault, later that elevator was out of service. Bedding sets super hot! Terrible sleep experience.
Stayed 1 night in Jan 2025

10/10 Excellent

JAMES A

Stayed 2 nights in Jan 2025

10/10 Excellent

Rosemary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful clean room, dinner at Chandler restaurant was great! Will stay here again.
Stayed 1 night in Jan 2025

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffing seemed to be an issue in the food court especially at the noodle house. We did arrive close to closing but it took over a half hour for our food...the real issue I had was the venue cutting short the show we saw by a half hour. We didn't know about this until after the show but there was to be a 2 hour set...ended up being a 90 min show that still was great...casino policy I suppose. Still blows.
Stayed 1 night in Jan 2025

10/10 Excellent

Ayla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Luz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well appointed large rooms with great beds.
Stayed 1 night in Jan 2025

10/10 Excellent

stephen

Stayed 1 night in Jan 2025

10/10 Excellent

Traci

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are very nice, including the bathroom/shower.
Stayed 1 night in Dec 2024