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Quality Inn Chicopee - Springfield

2.5 star property

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Premium bedding, desk, iron/ironing board, rollaway beds
Lobby
Free daily continental breakfast
Fitness facility
Premium bedding, desk, iron/ironing board, rollaway beds

Reviews

6.4 out of 10

Popular amenities

  • Pet friendly
  • 24/7 front desk
  • Laundry
  • Housekeeping
  • Free WiFi
$112
includes taxes & fees
Nov 16 - Nov 17

Explore the area

View in a map
463 Memorial Dr, Chicopee, MA, 01020
  • Place, MassMutual Center
    ‪7 min drive‬
  • Place, MGM Springfield
    ‪8 min drive‬
  • Place, Naismith Memorial Basketball Hall of Fame
    ‪8 min drive‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪31 min drive‬

Room options

Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room, 2 Double Beds, Non Smoking

Standard Double Room, 2 Double Beds, Non Smoking | Premium bedding, desk, iron/ironing board, rollaway beds

Standard Double Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Premium bedding, desk, iron/ironing board, rollaway beds

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

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About this property

Quality Inn Chicopee - Springfield

Chicopee hotel with free breakfast
Coffee/tea in a common area, a business center, and concierge services are available at this hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and free newspapers are onsite.
Quality Inn Chicopee - Springfield offers 100 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

Wireless Internet access is complimentary. A business center is on site. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a vending machine, tour/ticket assistance, and coffee/tea in a common area. Complimentary self parking is available on site.

Quality Inn Chicopee - Springfield has designated areas for smoking.

A complimentary continental breakfast is served each morning between 6:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom

More

  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Pay movies
  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night

Property payment types

Important information

Optional extras

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - C0008350610
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Quality Chicopee/Springfield
Quality Chicopee/Springfield Chicopee
Quality Inn Chicopee/Springfield
Quality Inn Chicopee/Springfield Chicopee
Quality Inn Chicopee-Springfield
Quality Chicopee-Springfield
Quality Chicopee Springfield
Quality Inn Chicopee Springfield
Quality Inn Chicopee - Springfield Hotel
Quality Inn Chicopee - Springfield Chicopee
Quality Inn Chicopee - Springfield Hotel Chicopee

Quality Inn Chicopee - Springfield Reviews

Reviews

6.4
Rating 10 - Excellent. 131 out of 825 reviews
Rating 8 - Good. 232 out of 825 reviews
Rating 6 - Okay. 184 out of 825 reviews
Rating 4 - Poor. 146 out of 825 reviews
Rating 2 - Terrible. 132 out of 825 reviews

6.2/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

8/10 Good

Fredrick

Traveled with family
Liked: Staff & service
Stayed 1 night in Aug 2025

2/10 Terrible

Isabel

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Don’t do it try another place

The room smelled horrible when we arrived and so we turned on ac and opened window- we all got some kind of cold and were coughing by the time we departed- something really gross smelled in the room and it was in utter disrepair- seems very very pricey for such terrible unhealthy experience
Stayed 1 night in Aug 2025

10/10 Excellent

Eugene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was safe, clean, friendly and helpful.
Stayed 1 night in Aug 2025

6/10 Okay

Alice

Liked: Cleanliness, staff & service, room comfort

Rough but adequate/good staff/great location.

We arrived, checked in and went up to the room. There were several room fixtures that were broken, including the table, the toilet roll holder, and a cabinet. It almost seemed like there had been a brawl in the room. The room iron and the tv remote were missing. The front desk person provided replacements quickly and the staff was generally friendly, polite, and professional. The room was clean and comfortable and certainly adequate for an overnight stay. The king bed was comfortable, but the pillows were small and cheap. The room included a small LG tv, but the remote was missing. There was also a small microwave, a fridge, and a coffee maker. There was ample parking, and a convenient location right off the highway, with a bunch of restaurants in walking distance, a Walmart, and many shops nearby, even a Home Depot and an Aldi's. Despite the issues we enjoyed our stay.
Stayed 1 night in Aug 2025

10/10 Excellent

Maribel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Jesus

Business traveler, Traveled with family
Liked: Staff & service, property conditions & facilities
Everything was great
Stayed 3 nights in Aug 2025

4/10 Poor

Makhan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Rooms feel dirty and dated.

Stayed 1 night in Aug 2025

8/10 Good

gina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just Right

I needed a place to stay while visiting a sick family member. The price was reasonable especially given all the amenities. I enjoyed the breakfast, a comfortable bed, nice spacious room, and courteous staff. It is conveniently located near a shopping center with places to eat and shop.
Stayed 2 nights in Aug 2025

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Maribel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

4/10 Poor

francis, Rochester

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Shawn

Stayed 1 night in Jul 2025

10/10 Excellent

Christine

Traveled with family

Totally professional and competent staff !!!!!!

My stay here at true Hilton was amazing! What made it amazing was your staff. From the front desk two food service for breakfast ,housekeeping, I wrote a couple of reviews using the QR code in the elevator however, one of them didn’t get put through. I don’t know much about technology so I don’t know what happened so I’m writing here and I would like to make sure that the staff members get the recognition for going over and beyond their duties to assist me in my stay here. I am 68 years old a retired nurse recently in the hospital I’m from the state of Rhode Island. I grew up here in Chicopee so I know the friendliness the personality of people in this area. They’re very outgoing, kind, and helpful on a normal basis, but when I encountered here was true empathy and compassion for a fellow human being that had to be away from home. Well, just getting out of the hospital seriously you’ll and coming for a family members funeral my brother. ANA, front desk employee was above and beyond helpful to me kind and very compassionate assisting me to my room, bringing me towels talking with me or just listening to me when I would come in and out in my travails. I had a fractured ankle in a boot to fractured ribs, fractured vertebrae from osteoporosis, and it made it very hard to walk and move. I’ve been a nurse 40 years used to doing everything myself and taking care of others so this was such a helpful employee. Edwin was also very kind to me went over and beyond in the breakfast buffet
Stayed 1 night in Jul 2025

6/10 Okay

Cindy, Boston

Traveled with family and small children, Traveled with family
Liked: Staff & service
Fridge was not clean, they need to update facilities. Staff was very nice though!
Stayed 1 night in Jul 2025

10/10 Excellent

James

Stayed 1 night in Jul 2025

6/10 Okay

Shawn

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No elevator to upper floor. Stairwell dirty and steps broke, hallway very hot. Ice machine was broke. Room had stains on rug, bathroom tub was old and stained. chairs in room fabric was very stained and crumbs on the sides of the arms.
Stayed 1 night in Jul 2025

4/10 Poor

Kelly

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

Tristan

Business traveler
Disliked: Property conditions & facilities
Much different than the other Quality Inn, while it has nicer furniture; the bathroom and overall bedroom looked dated and worn
Stayed 1 night in Jul 2025

2/10 Terrible

Caitlin

Disliked: Cleanliness, staff & service, property conditions & facilities
The saying “You get what you pay for” describes how my experience here was and this case you even get extra for free! Example ROACHES! I walked in the “lobby” area it was very hot no AC then I see that there wasn’t an empthen you see a note that says “Ring the bell and we will be right with you” (I’m not sure what it said exactly word for word) well.. I did that 3 times over 35 minutes and in the time two or three other people had arrived and were waiting & they too also rang them bell. Finally someone comes walking down the hallway (this employee was the only one there who wasn’t rude along with one other female)
Stayed 2 nights in Jul 2025

2/10 Terrible

Ryan

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Pick Another Hotel

The room we were first put in was disgusting. The floors were nasty. The baseboards were falling off. The ceiling was crumbling. We switched rooms and it was not much better. The plumbing was not working great. The sink and the shower didn’t drain well. It took the shower about an hour to drain down the tub. Not to mention the awful beds. Would not recommend this place.
Stayed 1 night in Jul 2025

10/10 Excellent

William

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Not greatest room but good enough for one night
Stayed 1 night in Jul 2025

8/10 Good

Nicole

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Could be great

It could be great with a little care and an overseer for housekeeping. Terrific location, excellent price, decent breakfast.
Stayed 4 nights in Jul 2025

8/10 Good

Luis

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To much lighting for my liking. Other than that very good.
Stayed 5 nights in Jul 2025

4/10 Poor

William

Stayed 4 nights in Jul 2025

10/10 Excellent

Janna, New Lebanon

Liked: Cleanliness, amenities
Great, clean
Stayed 1 night in Jul 2025