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Quality Inn Westfield - Springfield

Property class: 2.5

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Photo gallery for Quality Inn Westfield - Springfield

A modern dining area with a high ceiling, large windows, and a mix of wooden and upholstered furniture.
A hotel room with two beds, a desk, and a chair.
A modern interior with a leather sofa, a wooden coffee table, and a dining area with chairs and a table.
A Quality Inn by Choice Hotels with a simple, modern design, featuring a prominent sign and a parking lot.
A modern office space with a large window overlooking a parking lot and trees.

Reviews

7.2 out of 10
Good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Business services
$109
includes taxes & fees
Dec 15 - Dec 16

Explore the area

View in a map
2 Southampton Rd, Westfield, MA, 01085
  • Place, Gateway Entrance Park
    ‪3 min drive‬
  • Place, General Wareham Park
    ‪3 min drive‬
  • Place, Westfield River
    ‪4 min drive‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪38 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

A hotel room with a large bed, a chair, a nightstand with a phone, a wall-mounted light, and a window with curtains.

Standard Room, 1 King Bed, Non Smoking

7.2 out of 10
Good
(47 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 2 Queen Beds, Non Smoking

A hotel room with two beds, a desk, a chair, a framed picture on the wall, and a door.

Standard Room, 2 Queen Beds, Non Smoking

  • 325 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

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About this property

Quality Inn Westfield - Springfield

Westfield hotel with private balconies
A business center, laundry facilities, and a 24-hour front desk are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a computer station, express check-out, and tour/ticket assistance.
Quality Inn Westfield - Springfield offers 56 accommodations with laptop-compatible safes and coffee/tea makers. Rooms open to balconies. Beds feature pillowtop mattresses. A pillow menu is available. Televisions come with satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

This Westfield hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

A computer station is located on site and wireless Internet access is complimentary. This hotel offers access to a business center. A complimentary breakfast is offered each morning. This business-friendly hotel also offers a vending machine, tour/ticket assistance, and laundry facilities. Onsite self parking is complimentary.

Quality Inn Westfield - Springfield is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station

Accessibility

  • No elevator

More

  • 2 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30 per pet, per night (maximum USD 31.80 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 60 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20.0 per stay
Free cribs are available on request at the property

Property payment types

  • American Express
  • Discover
  • Mastercard
  • Visa

Important information

Optional extras

  • Pet fee: USD 30 per pet, per night (maximum USD 31.80 per stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • In-room safe fee: USD 1.75 per night
  • Rollaway bed fee: USD 20.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0003663290
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property

Property is also known as

Econo Lodge Inn Westfield
Econo Lodge Westfield
Quality Inn Westfield Springfield
Quality Westfield Springfield
Quality Westfield Springfield
Quality Inn Westfield - Springfield Hotel
Quality Inn Westfield - Springfield Westfield
Quality Inn Westfield - Springfield Hotel Westfield

Quality Inn Westfield - Springfield Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 270 out of 1000 reviews
Rating 8 - Good. 310 out of 1000 reviews
Rating 6 - Okay. 227 out of 1000 reviews
Rating 4 - Poor. 109 out of 1000 reviews
Rating 2 - Terrible. 84 out of 1000 reviews

7.4/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean room, and great breakfast very safe area.
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, reasonable room rate for Canadians dealing with exchange rates, clean rooms.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay for the night
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Many restaurants nearby. Large King room with plenty of space.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were very clean did not smell or anything
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean and the price was very good. Would definitely stay there again
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location friendly staff checked in right after the storm knocked the power out to the local area. Staff got us situated. Breakfast was good. Note:There is a Wendy’s next door but they don’t open for breakfast. The gas station across from them has a good price on gas use the south parking lot exit for the Mass Pike or north on 202
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
plenty of free parking, breakfast was good, room was clean, although it had a musty odor upon arrival at first, after running the A/C it dissipated. Staff was friendly
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well clean and quiet environment..
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Liked: Staff & service, amenities, property conditions & facilities
Staff was very helpful. Room appeared to be clean. Downside was a strong musty smell in the room. I wish I had a can of febreze to spray to make it less nauseating.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The coffee was fantastic. Rooms were quiet
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed one night. What was great. Staff, clean, comfortable bed, parking
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
This was an affordable late booking by us for a family road trip that we only planned with a couple weeks notice. This hotel was certainly nice enough, even if not exactly glamorous. Mostly renovated, the bathroom was still old, and there was a significant smell in the hallway and a little in the room. Not sure what it smelled like, just sort of old. Check-in was easy, and everything went smoothly.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean& maintained. Most comfortable bed I've slept in
Stayed 2 nights in Apr 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel is dated. When we asked where a restaurant was the front staff didn’t know. Overall it was just a place to sleep while on the road and did it’s purpose
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Liked: Staff & service, amenities, property conditions & facilities
The place lost power for almost 10 hours when power came back no one knew how to reset cable until the next shift personnel
Stayed 2 nights in Aug 2026
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities
Was disappointed this stay. Always has
Stayed 1 night in May 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities
Front desk help was great! Overall the hotel needs an update. The hallways smell awefull. The room was better but smelled of smoke.
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I asked the receptionist to give us a room that was quiet. We got a room facing the road with lots of noise. The a/c in the room would emit a foul smell while running. The bed had a sewing needle in it. I asked the receptionist for a nice local restaurant in the area, he directed me to a few menus on their table. We explored on our own. The town is very nice with lots of restaurant's.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Clean room
Stayed 1 night in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Overall a good stay. Just had a storm Saturday night 8/8/26 and the power was out for 6 hours. I was told by an associate working at the desk "Evan" that the power would be on possibly in an hour. He had no protocol on how to handle the guests during this outage. Quality inn could have offered us to stay at another Quality inn nearby that had power. We had food in the refrigerator and we were concerned we would have to sleep in humidity. They should really have a plan for guests when power outages occurr.
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room.
Stayed 1 night in May 2026
Verified review

4/10 Poor

Disliked: Amenities, property conditions & facilities
Clean enough, just old, ragged linens. No hot water at sink. Cleaning staff was great and friendly.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was really good
Stayed 1 night in Nov 2024