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Marriott Springfield Downtown

3.5 star property

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Photo gallery for Marriott Springfield Downtown

Meeting facility
Meeting facility
Reception
Lobby
Bar (on property)

Reviews

8.0 out of 10
Very good

Popular amenities

  • Gym
  • Pool
  • Parking available
  • 24/7 front desk
  • Housekeeping
  • Bar
$162
includes taxes & fees
Oct 5 - Oct 6

Explore the area

View in a map
2 Boland Way, Springfield, MA, 01115
  • MassMutual Center
    ‪3 min walk‬
  • MGM Springfield
    ‪6 min walk‬
  • Naismith Memorial Basketball Hall of Fame
    ‪14 min walk‬
  • Hartford, CT (BDL-Bradley Intl.)
    ‪26 min drive‬

Room options

View all photos for Club Room, 2 Queen Beds

In-room safe, desk, blackout drapes, free cribs/infant beds

Club Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking

In-room safe, desk, blackout drapes, free cribs/infant beds

Room, 2 Queen Beds, Non Smoking

9.2 out of 10
Wonderful
(16 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 1 King Bed

In-room safe, desk, blackout drapes, free cribs/infant beds

Club Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed (Mobility Accessible, Tub)

  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed (Hearing Accessible)

  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed (Mobility Accessible, Roll-in Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout drapes, free cribs/infant beds

Room, 1 King Bed, Non Smoking

9.2 out of 10
Wonderful
(19 reviews)
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Holiday Inn Express Springfield Downtown by IHG

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.5 out of 5, Wonderful, 1,003 reviews
Holiday Inn Express Springfield Downtown by IHG

About this property

Marriott Springfield Downtown

3.5-star hotel in Metro Center
Along with an indoor pool, this smoke-free hotel has a restaurant and a fitness center. WiFi in public areas is free. Other amenities include a bar/lounge, a 24-hour business center, and self parking. Housekeeping is available on request.
Marriott Springfield Downtown offers 266 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Premium satellite television is provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Springfield hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Marriott Springfield Downtown features an indoor pool and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This 3.5-star property offers access to a 24-hour business center and 13 meeting rooms. This business-friendly hotel also offers a garden, dry cleaning/laundry services, and shopping on site. Parking is available onsite for a surcharge.

Marriott Springfield Downtown is a smoke-free property.

Bridge22 Restaurant & Bar - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner.
Currents - Onsite restaurant.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (USD 20 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Bridge22 Restaurant & Bar
  • Currents

Things to do

  • Gym
  • Indoor pool
  • Shopping

Family friendly

  • In-room crib
  • Indoor pool

Conveniences

  • 24-hour front desk
  • ATM

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 13 meeting rooms
  • 24-hour business center

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Transfer shower
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 1971
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch TV with premium satellite channels

Food and drink

  • Coffee/tea maker

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating (climate-controlled)
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Self parking fee: USD 20 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0005772810
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

Pool access available from 6:00 AM to 10:00 PM
Parking height restrictions apply

Property is also known as

Marriott Springfield
Tower Square Hotel
Springfield Marriott Hotel
Marriott Springfield Hotel Springfield
Tower Square Springfield
Tower Square Hotel Springfield
Tower Square
Springfield Marriott
Tower Square Hotel Springfield
Marriott Springfield Downtown Hotel
Marriott Springfield Downtown Springfield
Marriott Springfield Downtown Hotel Springfield

Marriott Springfield Downtown Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 377 out of 947 reviews
Rating 8 - Good. 300 out of 947 reviews
Rating 6 - Okay. 144 out of 947 reviews
Rating 4 - Poor. 67 out of 947 reviews
Rating 2 - Terrible. 59 out of 947 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Jayden

Disliked: Cleanliness, property conditions & facilities, room comfort
I want a full refund! The experience we had here was terrible, first things first we check in & immediately check the bed to make sure there arent any bed bugs. So we start
Stayed 2 nights in May 2025

10/10 Excellent

Tasha

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The staff was friendly
Stayed 3 nights in May 2025

6/10 Okay

TIM

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
the pros...the hotel restuarant was superb. For dinner the food and drinks room service was spot on. The buffett breakfast was great as well. the cons...mainly the bathroom, parking woes, super noisy. the bathroom shower door wont stay closed, very annoying and messy. the shower head should have different speeds. took a while to figure out the seprate shower wand, figured that out by sheer luck. no exhaust fan for the bathroom, or it didnt work. parking for my all stock truck was not fun. the lot on the front of the hotel was full. the lot in the back my truck is too tall (height restriction of 6'4 the front desk doesnt tell you this in advance, then had to back out into a one way street which was not fun then had to do a very weird loop to get back to the front of the hotel to end up finally being told to park accross the street at a privately owned parking garage. the room next to us was so loud after 10am that mutiple people on the floor called the front desk to complain. kids running up and down the hall and doors slamming. the cherry on top was people from other rooms were yelling at loud people to shut up.
Stayed 1 night in May 2025

10/10 Excellent

Angela Jo, Winter Garden

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel stay!
Stayed 3 nights in May 2025

10/10 Excellent

Barbara

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Anthony E

Liked: Cleanliness
Stayed 1 night in Apr 2025

4/10 Poor

Sonya

Disliked: Staff & service
Stayed 4 nights in Apr 2025

8/10 Good

Arlindo

Excellent
Stayed 2 nights in Apr 2025

8/10 Good

Nataya

Liked: Cleanliness, staff & service, property conditions & facilities
The under 5 minute walk to Massmutual Center was awesome. Also the proximity of Dunkin Donuts and Starbucks was great
Stayed 2 nights in Apr 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Yanitza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walking in the hotel smells great. Very clean and comfortable. Great view and location. Connected to a small mall with many food options
Stayed 2 nights in Apr 2025

8/10 Good

Elissa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room, lobby, eating and convention area were perfect. However, the parking person was very rude when my daughter and I left. I would recommend to have more coffee and a microwave in the room. Other than that place was beautiful.
Stayed 2 nights in Apr 2025

10/10 Excellent

Briana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

8/10 Good

Jorleny

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2025

8/10 Good

Mark, Cheshire

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
The only small issue was our car didn’t fit in the garage so we had to park down the street in a public lot. I wasn’t sure how safe the area was. I arrived with my son who was very sick and the manager Shaka let us check in few minutes early. He helped us use the restroom, get our luggage, and gave us plenty of water. As another parent of 4 he totally understood and went above expectations to help us get settled. Truly appreciate it!
Stayed 1 night in Apr 2025

8/10 Good

Sandra

Traveled with family
Liked: Cleanliness
Stayed 1 night in Mar 2025

10/10 Excellent

Robert

Stayed 2 nights in Mar 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff, easy parking, and walkable
Stayed 2 nights in Mar 2025

10/10 Excellent

Molly

Stayed 1 night in Mar 2025

10/10 Excellent

Dani

Liked: Cleanliness, staff & service, property conditions & facilities
My stay was great. Only complaint was the pillows were not comfortable.
Stayed 1 night in Mar 2025

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Robert

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon check in, the person was disinterested and was very dismissive, felt like I was being lectured ,when we went back and asked a question later, that person was awesome, through out the night it was so loud in the hallway up to at least 3am because our room was right across from the elevator. Screaming kids running the hallway at several points of the night, room never got warm, even though I turned the heat up. Shower was awesome. Upon checkout the gentleman who was there was AMAZING, super attentive and cheerful.
Stayed 1 night in Mar 2025

8/10 Good

Pardis

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Scharlene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was charged more than the Expedia price and had to have my bill adjusted accordingly. Parking is $20 per day. Assigned a room on a corridor with too many guests, can hear everything ( elevator, people chatting in the hallway, need soft -closing roomhallway doors). Needless to say, I didn’t get much rest.
Stayed 3 nights in Mar 2025