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Tru by Hilton Chicopee Springfield

Property class: 2.5

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Photo gallery for Tru by Hilton Chicopee Springfield

Lobby
Premium bedding, down comforters, blackout drapes, iron/ironing board
Terrace/patio
Exterior
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
$119
includes taxes & fees
May 26 - May 27

Explore the area

View in a map
440 Memorial Dr, Chicopee, MA, 01020
  • Place, Chicopee Falls Dam
    ‪16 min walk‬
  • Place, Chicopee Memorial State Park
    ‪3 min drive‬
  • Place, MGM Springfield
    ‪9 min drive‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪35 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, down comforters, blackout drapes, iron/ironing board

Room, 1 King Bed

8.8 out of 10
Excellent
(89 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, down comforters, blackout drapes, iron/ironing board

Room, 2 Queen Beds

9.6 out of 10
Exceptional
(80 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Bathtub

Premium bedding, down comforters, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing, Roll-in Shower)

Room, 1 King Bed, Accessible (Hearing, Roll-in Shower) | Premium bedding, down comforters, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible (Hearing, Roll-in Shower)

9.6 out of 10
Exceptional
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Room, 1 King Bed, Accessible (Hearing) | Premium bedding, down comforters, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible (Hearing)

8.8 out of 10
Excellent
(11 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Premium bedding, down comforters, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub

9.4 out of 10
Exceptional
(9 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

Premium bedding, down comforters, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible (Roll-In Shower)

8.0 out of 10
Very good
(7 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Hearing)

Room, 2 Queen Beds, Accessible, Bathtub (Hearing) | Premium bedding, down comforters, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub (Hearing)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Premium bedding, down comforters, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible (Hearing)

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 4
  • 2 Queen Beds

King Room

  • Sleeps 2

King Room With Mobility Accessible Bathtub

  • Sleeps 2

2 Queen Beds Room

  • Sleeps 4

Room With Two Queen Beds-Hearing Accessible

  • Sleeps 4

Mobility Accessible Two Queens Room with Roll in Shower

  • Sleeps 4

Hearing Accessible Two Queens Room with Bathtub

  • Sleeps 4

Mobility Accessible Two Queens Room with Bathtub

  • Sleeps 4

King Room-Hearing Accessible-Roll-in Shower

  • Sleeps 2

King Room-Hearing Accessible

  • Sleeps 2

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Residence Inn Springfield Chicopee

About this property

Tru by Hilton Chicopee Springfield

Chicopee hotel with bar/lounge
Along with an indoor pool, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a snack bar/deli, a 24-hour business center, and a business center. Weekly housekeeping is available.
Tru by Hilton Chicopee Springfield offers 108 accommodations with irons/ironing boards and blackout drapes/curtains. Beds feature down comforters and premium bedding. 55-inch LED televisions come with premium cable channels.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Tru by Hilton Chicopee Springfield features an indoor pool and a 24-hour fitness center. The hotel offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

A 24-hour business center is on site. This Chicopee hotel also offers a terrace, an arcade/game room, and a picnic area. Onsite self parking is complimentary.

Tru by Hilton Chicopee Springfield is a smoke-free property.

A complimentary on-the-go breakfast is served each morning between 6 AM and 10 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a carport

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Arcade/game room
  • Indoor pool

Family friendly

  • Arcade/game room
  • Art supplies
  • Children's games
  • Children's toys
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center

Outdoors

  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 floor
  • Built in 2018
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Premium bedding

Bathroom

  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch LED TV with premium cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from June 1 2026 to June 15 2026 (dates subject to change):
  • Fitness facilities
  • Swimming pool
The property will be renovating from March 17 2026 to July 6 2026 (completion date subject to change). The following areas are affected:
  • Select guestrooms
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - C0004550610
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Tru Hilton Chicopee Springfield Hotel
Tru Hilton Springfield Hotel
Tru Hilton Chicopee Springfield
Tru Hilton Springfield
Tru Hilton Chicopee Springfie
Tru by Hilton Chicopee Springfield Hotel
Tru by Hilton Chicopee Springfield Chicopee
Tru by Hilton Chicopee Springfield Hotel Chicopee

Tru by Hilton Chicopee Springfield Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 665 out of 1011 reviews
Rating 8 - Good. 198 out of 1011 reviews
Rating 6 - Okay. 86 out of 1011 reviews
Rating 4 - Poor. 33 out of 1011 reviews
Rating 2 - Terrible. 29 out of 1011 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

Robin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and read for us to get some sleep. It was a rest between driving and heading home. Very pleased.
Stayed 1 night in Jan 2026

10/10 Excellent

Felisha

Liked: Cleanliness, staff & service, amenities
Amazing service and professional customer service was outstanding
Stayed 1 night in Jan 2026

10/10 Excellent

William

Stayed 3 nights in Jan 2026

10/10 Excellent

Don

Business traveler
Liked: Cleanliness, staff & service, amenities
Johnathan at the front desk is a prime example of exemplary customer service. I was blown away by his willingness to help all guests not just myself.
Stayed 1 night in Jan 2026

10/10 Excellent

Jessica

Liked: Cleanliness
Stayed 7 nights in Jan 2026

10/10 Excellent

Jacqueline

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Very nice
Stayed 2 nights in Dec 2025

10/10 Excellent

Spencer

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2026

10/10 Excellent

Courtney

Stayed 1 night in Jan 2026

8/10 Good

Laurie, Belchertown

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and front desk was very nice. My one complaint is that it states they have an arcade/game room but there was only 2 foosball tables. No arcade Pool was clean but could be a couple degrees warmer.
Stayed 1 night in Jan 2026

10/10 Excellent

Theresa, Horseheads

Stayed 1 night in Jan 2026

8/10 Good

Desann

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff were attentive. Room was small but a very functional layout. The walls were paper thin but during quiet hours it was fine.
Stayed 3 nights in Jan 2026

10/10 Excellent

Oluwatimilehin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Breakfast and parking!
Stayed 1 night in Dec 2025

10/10 Excellent

Quan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is new, modern and clean. The breakfast is not fresh and hot enough, but okay.
Stayed 1 night in Dec 2025

8/10 Good

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities
Hotel tres bien, la chambre propre , salle de bain tres bien avec une grande douche . Pour moi je suis juste un peu déçue par le petit dejeuner, pas trop de choix
Stayed 1 night in Dec 2025

10/10 Excellent

christopher

Stayed 1 night in Dec 2025

10/10 Excellent

Kelbin

Stayed 1 night in Jan 2026

10/10 Excellent

William

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2025

6/10 Okay

Paul

Traveled with family
Breakfast was below average. The toppings menu for pancakes that they highlight is beliw average to most other hotels. Eggs taste like a powder egg mix. Room is very tiny with absolutely no place to put clothes. They recommend storing it under the bed. Overall well below average for a hilton property
Stayed 5 nights in Dec 2025

6/10 Okay

Eric

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Fun lobby setup, comfy beds. Walls somewhat thin, hopefully you have quiet neighbors. but not too much noise from road. Main complaint - housekeeping. They talked loudly outside my door at 930am despite having the do-not-disturb sign on the door (checkout at noon). Even crazier, they barged into my brothers room at 10am without knocking, while he was naked coming out of the shower. He also had the do-not-disturb sign on the door. Manager - please talk to your workers about these issues.
Stayed 1 night in Dec 2025

10/10 Excellent

Ana Michelle

Stayed 2 nights in Dec 2025

8/10 Good

Melissa

Liked: Cleanliness, amenities
Everything was great besides do not go there when its snowing or freezing rain. They do not salt the parking lot and it was a sheet of ice. I told the staff and they just smiled and said it happens.
Stayed 2 nights in Dec 2025

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great, except the pet fee was $75. Our room was $120. Most places charge $25 for the pet fee.
Stayed 1 night in Dec 2025

2/10 Terrible

John

Stayed 2 nights in Dec 2025

10/10 Excellent

Jeffrey

Stayed 1 night in Dec 2025

10/10 Excellent

Loralee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fast
Stayed 1 night in Dec 2025