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Tru by Hilton Chicopee Springfield

2.5 star property

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Photo gallery for Tru by Hilton Chicopee Springfield

Premium bedding, down comforters, blackout drapes, iron/ironing board
Terrace/patio
Exterior
Lobby
Premium bedding, down comforters, blackout drapes, iron/ironing board

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Pet friendly
  • Gym
  • Breakfast included
  • Air conditioning

Explore the area

Map
440 Memorial Dr, Chicopee, MA, 01020
  • Chicopee Falls Dam
    ‪15 min walk‬
  • MGM Springfield
    ‪9 min drive‬
  • Naismith Memorial Basketball Hall of Fame
    ‪10 min drive‬
  • Hartford, CT (BDL-Bradley Intl.)
    ‪31 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible (Hearing, Roll-in Shower)

Room, 1 King Bed, Accessible (Hearing, Roll-in Shower) | Premium bedding, down comforters, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible (Hearing, Roll-in Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Premium bedding, down comforters, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, down comforters, blackout drapes, iron/ironing board

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Premium bedding, down comforters, blackout drapes, iron/ironing board

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Hearing)

Room, 2 Queen Beds, Accessible, Bathtub (Hearing) | Premium bedding, down comforters, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub (Hearing)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

Premium bedding, down comforters, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible (Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Premium bedding, down comforters, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

Room, 1 King Bed, Accessible (Hearing) | Premium bedding, down comforters, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible (Hearing)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Premium bedding, down comforters, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible (Hearing)

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Indoor pool

Hampton Inn Chicopee/Springfield

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.5 out of 5, Wonderful, (1000)
The price is $269
per night
$305 total
includes taxes & fees
Mar 28 - Mar 29
Hampton Inn Chicopee/Springfield

About this property

Tru by Hilton Chicopee Springfield

Chicopee hotel with bar/lounge
Along with an indoor pool, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a snack bar/deli, a 24-hour business center, and a business center. Weekly housekeeping is available.
Tru by Hilton Chicopee Springfield offers 108 accommodations with irons/ironing boards and blackout drapes/curtains. Beds feature down comforters and premium bedding. 55-inch LED televisions come with premium cable channels.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Tru by Hilton Chicopee Springfield features an indoor pool and a 24-hour fitness center. The hotel offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

A 24-hour business center is on site. This Chicopee hotel also offers a terrace, an arcade/game room, and a picnic area. Onsite self parking is complimentary.

Tru by Hilton Chicopee Springfield is a smoke-free property.

A complimentary on-the-go breakfast is served each morning between 6 AM and 10 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a carport

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Arcade/game room
  • Indoor pool

Family friendly

  • Arcade/game room
  • Art supplies
  • Children's games
  • Children's toys
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center

Outdoors

  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 floor
  • Built in 2018
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Premium bedding

Bathroom

  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch LED TV with premium cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - C0004550610
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Tru Hilton Chicopee Springfield Hotel
Tru Hilton Springfield Hotel
Tru Hilton Chicopee Springfield
Tru Hilton Springfield
Tru Hilton Chicopee Springfie
Tru by Hilton Chicopee Springfield Hotel
Tru by Hilton Chicopee Springfield Chicopee
Tru by Hilton Chicopee Springfield Hotel Chicopee

Tru by Hilton Chicopee Springfield Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 612 out of 1000 reviews
Rating 8 - Good. 234 out of 1000 reviews
Rating 6 - Okay. 88 out of 1000 reviews
Rating 4 - Poor. 34 out of 1000 reviews
Rating 2 - Terrible. 32 out of 1000 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Leslie

Liked: Property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean friendly and easy to get to.
Stayed 1 night in Nov 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Room was extremely clean. Easy Check out.
Stayed 1 night in Dec 2024

10/10 Excellent

Lindsay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Loved the breakfast area and rooms were very clean!
Stayed 2 nights in Oct 2024

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service
For a funeral.
Right on the turnpike so kind of loud. Otherwise everything was good.
Stayed 1 night in Dec 2024

8/10 Good

Team

Traveled with partner
Liked: Cleanliness, staff & service
This hotel looked fairly new and was clean overall, but the room was really small and there was NO insulation between rooms. We could CLEARLY hear all conversations going on in the room next door, pounding on the floor above our heads at all hours of the night as people walked around, etc. The breakfast was good with lots of options, however, the entire dining area was over fragranced with something that smelled like soap, which is not what you want to smell while eating. The front desk staff was friendly enough and we were able to check in about 30 minutes early. There were lots of options for shopping and dining nearby. It was a little inconvenient to access because the road had a guardrail in the middle of the road, so you could only go out one way and then you'd have to go about a half mile up the road and turn around, so not the most convenient parking. But overall, it was comfortable enough and we'd probably stay again if we were in the area. Just be aware that it may be noisy and try to get an upper floor so no one is above you.
Stayed 1 night in Dec 2024

10/10 Excellent

Alysha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Kimberly

Stayed 2 nights in Nov 2024

6/10 Okay

Nydia, Waterbury

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I was in the room with my Partner when a staff person went into The room without knocking. It was such a horrible experience. I felt that my privacy was violated. The manager stated that she would contact Expedia so we can get a full refund. I’m still waiting in that
Stayed 1 night in Dec 2024

8/10 Good

Fatima

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The lady at the desk gave to us a pass for an occupied room it was so embarrassing and no professional at all.
Stayed 1 night in Nov 2024

10/10 Excellent

Lisa

Stayed 1 night in Nov 2024

2/10 Terrible

Khiari

The water pressure in the shower is very soft, the water temperature was cold, there’s little to no storage/closet space, housekeeping never came once during my stay, and the walls were thin. We could hear the kids at all times of the day

6/10 Okay

Terry

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Vasily

Liked: Cleanliness, staff & service, property conditions & facilities
Good place!
Stayed 2 nights in Nov 2024

10/10 Excellent

Clare

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel! Clean snd new!
This hotel was so clean and new! I had to come to the city for a memorial service for my sister at a college she worked at. It was a hard trip to take! The hotel made things much easier for me! Definitely a great value for what I received. The beds were comfortable and the bathroom was beautiful. Temperature was perfect for sleeping.
Stayed 1 night in Nov 2024

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here a few times, staff is very nice and accommodating, hotel is pristine, beds comfortable, no complaints.
Stayed 1 night in Nov 2024

10/10 Excellent

Wendi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Great customer service and comfortable and clean room.
Stayed 1 night in Nov 2024

10/10 Excellent

Jeannette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and beautiful clean rooms.
Stayed 1 night in Nov 2024

4/10 Poor

Anna

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The walls are thin. I did not sleep all night my neighbors TV kept me awake coupled with the kids running around the halls until 11 PM. For what I paid this place was the worse.
Stayed 1 night in Nov 2024

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Randy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Kim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Room was clean and good breakfast! Downside was that I could hear my neighbor snoring all night. Even with the room fan on Good location with many food and shopping options.
Stayed 2 nights in Oct 2024

10/10 Excellent

Christopher

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went for a corporate meeting and booked the Tru on a whim. The staff was exceptionally nice, the property was very clean and the rooms are well insulated and quiet
Stayed 1 night in Nov 2024

10/10 Excellent

Jacques, Auburn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a single complaint
Stayed 2 nights in Aug 2024