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University Plaza Hotel and Convention Center Springfield

3.5 star property

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Photo gallery for University Plaza Hotel and Convention Center Springfield

Exterior
Lobby sitting area
Lobby sitting area
Terrace/patio
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Breakfast available
  • Bar

Explore the area

Map
333 S John Q Hammons Pkwy, Springfield, MO, 65806
  • Springfield Expo Center
    ‪3 min walk‬
  • Hammons Field
    ‪6 min walk‬
  • Missouri State University
    ‪6 min walk‬
  • Springfield, MO (SGF-Springfield-Branson National)
    ‪14 min drive‬

Room options

View all photos for Executive Suite, 1 King Bed with Sofa bed

Executive Suite, 1 King Bed with Sofa bed | Living area | 37-inch LCD TV with cable channels, TV

Executive Suite, 1 King Bed with Sofa bed

  • City view
  • 495 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Pure Wellness, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Pure Wellness, 1 King Bed

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Accessible

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Poolside (Expedia)

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed, Poolside (Expedia)

  • Sleeps 2
  • 1 King Bed

View all photos for Pure Wellness, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout drapes

Pure Wellness, 2 Queen Beds

  • City view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 2 Queen Beds

  • City view
  • 355.2 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed

  • City view
  • 355 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa Sleeper

View from room

Room, 1 King Bed with Sofa Sleeper

  • City view
  • 495 sq ft
  • Sleeps 4
  • 1 King Bed

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About this property

University Plaza Hotel and Convention Center Springfield

3.5-star hotel in Walnut Street
Along with an indoor pool, this smoke-free hotel has an outdoor pool and a restaurant. Additionally, a 24-hour fitness center, a bar/lounge, and a 24-hour business center are onsite. Housekeeping is available on request.
University Plaza Hotel and Convention Center Springfield offers 267 accommodations with safes and coffee/tea makers. Beds feature premium bedding. 37-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an indoor pool, University Plaza Hotel and Convention Center Springfield provides an outdoor pool and a 24-hour fitness center. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink.

This 3.5-star property offers access to a 24-hour business center and 15 meeting rooms. Event facilities measuring 39000 square feet (3623 square meters) include a conference center. This business-friendly hotel also offers a terrace, gift shops/newsstands, and laundry facilities. Parking is available onsite for a surcharge.

University Plaza Hotel and Convention Center Springfield is a smoke-free property.

Buffet breakfasts are available for a surcharge between 6:30 AM and 10:00 AM on weekends.
Terrace Grille - This restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
Q Street Perk - This coffee shop specializes in American cuisine. Open daily.
Room service (during limited hours) is available.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Secured, uncovered self parking on site (USD 10 per day)
  • RV/bus/truck parking (surcharge) on site

Food and drink

  • Weekend buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 15 for adults and USD 7.50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Q Street Perk
  • Terrace Grille

Things to do

  • 24-hour gym
  • Indoor pool
  • Outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Business services

  • 15 meeting rooms
  • 24-hour business center
  • Computer station
  • Conference center (39,000 square feet of space)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 9 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 25.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per accommodation, per stay (maximum USD 100.00 per stay), plus a one-time cleaning fee of USD 100.00
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 75.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 15.00 for adults and USD 7.50 for children
  • Uncovered self parking fee: USD 10 per day (in/out privileges)
  • Pet fee: USD 100 per accommodation, per stay (maximum USD 100.00 per stay) plus USD 100.00 one-time cleaning fee
  • Service animals are exempt from fees
  • Late check-out fee: USD 25.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is required for transportation to and from this property

Property is also known as

University Plaza Hotel Springfield
University Plaza Springfield
University Plaza Hotel
University Plaza
University Plaza Hotel and Convention Center Springfield Hotel

University Plaza Hotel and Convention Center Springfield Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 460 out of 1116 reviews
Rating 8 - Good. 277 out of 1116 reviews
Rating 6 - Okay. 192 out of 1116 reviews
Rating 4 - Poor. 100 out of 1116 reviews
Rating 2 - Terrible. 87 out of 1116 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Request specifics

Stayed 1 night in Feb 2025

4/10 Poor

Robin

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Andre

Traveled with group
Liked: Cleanliness, room comfort
We waited in the lobby from 4 to 5 because the rooms were not ready. The lady at the counter took our number and said she would call us when a room was available. She never called us, so we tried checking in again. A gentleman placed us in a room right away. Other than that, it was a clean and comfortable stay.
Stayed 1 night in Feb 2025

10/10 Excellent

Luke

Stayed 1 night in Feb 2025

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Out dated, heater LOUD, super disappointed ...

We stayed 2 nights, the lobby was awesome. Asked the front person a few questions all she could say is that they had a full house, yes we figured, there was a comic con happening.. waited to check in around 6pm. guess we got the last room.opened the door, and saw how out dated everything was, stains on the carpet, carpet coming up, water stains all over the wall, toilet paper dispenser was so LOUD, bed was stiff, no extra bedding for the fold out, asked the front desk for blankets and pillows they said they didn't have anymore lol what?? They did give us an extra towel. Cold air coming through the window, curtains were old and torn, the fold out bed needs to be updated bad like.. the heater woke me up in the middle of the night, couldn't sleep it sounded like a jack hammer going off it was LOUD. They charged us an extra 105.39 over what hotels quoted us VERY upset about that, we didn't even get breakfast cause that was an extra charge, the walls are thin, listen to banging in the next room and hallways.. the room coffee was gross, so had to spend money at the Q (that lady was super nice). Had to pay for parking.. it was just nothing like we was hoping for for the price..we travel a lot and this hotel is NOT worth the money. 500.00 for 2 nights and we didn't get anything extra!! It's crazy .. will never do that again .. very disappointed, and upset. Oh check out, never got me a receipt said hotels would email me so waiting on that to see why I had to pay $105.00 more then told
Stayed 2 nights in Feb 2025

6/10 Okay

Ellen

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Nathaniel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was alright, no microwave tho so
Stayed 2 nights in Feb 2025

6/10 Okay

Debra

Traveled with group
Liked: Staff & service
Overall, it was OK. Not happy that the restaurant wasn’t open. And you couldn’t pay cash for your coffee. And very disappointed that they did not do anything to the parking lot after the snow because it was a sheet of ice and we had to walk across the street. A lot of people were slipping and falling. Was supposedly upgraded, but didn’t see anything different or worth an upgrade. Our door looks like someone had broken into it. Doesn’t give you much of a sense of safety.
Stayed 1 night in Feb 2025

10/10 Excellent

Shanda

Stayed 1 night in Feb 2025

10/10 Excellent

James

Traveled with family
Liked: Staff & service, property conditions & facilities
Close to the downtown as well as the University.
Stayed 2 nights in Nov 2024

10/10 Excellent

Jade

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for the comiccon across the street. Dinner was very good.
Stayed 1 night in Feb 2025

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel

Hotel was convenient to the con i attended
Stayed 2 nights in Feb 2025

6/10 Okay

James, Murphysboro

Traveled with family
Liked: Cleanliness, property conditions & facilities
Booked this stay to attend the nearby comic convention. Hotel was nice and clean. Has a decent indoor pool and exercise room. Upon arrival, the hotel had the parking lot blocked off and charging 15 dollars to park. We parked on the street and during checked-in I inquired about why the charge for parking to which the concierge said it was because of the convention. I asked if they would still charge without an event and she hesitated and then proceeded to lie saying they did. Thrity minutes later, after the convention ended, I walked out to go to dinner and the parking lot entrances were no longer blocked. For this, I won't do business here again. If I paid for a room, I should be able to use the parking lot.
Stayed 1 night in Feb 2025

10/10 Excellent

Elizabeth

Stayed 1 night in Feb 2025

4/10 Poor

Ryan

Traveled with family
Disliked: Staff & service, room comfort

Do Better to serve your customers

The dinner quality is not good for the price paid and the time waiting for it. It was simple food, but the bartender was good service. My children had to us one good towel and a couple unfortunately a used towel to dry off because the front staff was not in a hurry to help us get towels. My wife went to the front desk and so did I to ask for towels because they had none at the pool. It was only my two boys swimming and the lady I talked to at night 2/14/2025 at the front desk could have cared less so we had to be hostage at pool waiting for nothing and nobody for simple towels. If your staff can't get someone to bring towel and serve your guest, then find people that will. We were tired and wanted to go to our room. Had to wait in long line to buy enery drink in the morning at coffee shop with only one worker to finally be told we could buy the drinks at front desk. Honestly, the hotel needs to have a meeting and get the workers to get a grip on why they are there and who they need to serve. People pay their hard earned money and travel to stay there, the least you could do is your job and also sometimes when you cant get help from other workers, you have to do it yourself. There was one customer me, and two workers at desk, you could have made it happen, but didn't. It wasn't "VIP" at all.
Stayed 1 night in Feb 2025

10/10 Excellent

Benjamin

Stayed 1 night in Feb 2025

10/10 Excellent

Rusty D.

Stayed 1 night in Feb 2025

4/10 Poor

Lori

Stayed 1 night in Feb 2025

10/10 Excellent

Holly

Liked: Cleanliness, property conditions & facilities
Great location. Great stay!
Stayed 2 nights in Jan 2025

10/10 Excellent

Ann

Stayed 2 nights in Feb 2025

10/10 Excellent

Chelsey

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Feb 2025

4/10 Poor

Amanda

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Good things: easy parking and check-in. The bed and pillows are comfortable. Why I will not stay again: Our room is beyond outdated. I would give cleanliness a 1. The bathroom floors and counters were dirty. There was mold on the floor, and the bathroom door would not shut. The room smelled musky. The doorstop is disintegrating. The carpet is gross. The doors are scratched up. There are no outlets around the bed.
Stayed 1 night in Feb 2025

6/10 Okay

Michaela

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jan 2025

10/10 Excellent

Azaan

Stayed 1 night in Jan 2025