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Castillo Real Resort Hotel

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Castillo Real Resort Hotel

Lobby lounge
Lobby lounge
Outdoor pool
Steam room
Sauna

Reviews

8.4 out of 10

Very good

Popular amenities

  • Parking available
  • 24/7 front desk
  • Hot Tub
  • Pool
  • Air conditioning
  • Free WiFi

Explore the area

Map
530 A1a Beach Blvd, St. Augustine, FL, 32080
  • St. Augustine Beach
    2 min walk
  • St. Johns County Ocean Pier
    9 min walk
  • Butler Beach
    5 min drive
  • St. Augustine, FL (UST-Northeast Florida Regional)
    24 min drive

Room options

Standard Room, 1 King Bed, Accessible, Pool View

  • Sleeps 3
  • 1 King Bed

Executive Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

Standard Room, 1 King Bed, Partial Ocean View

  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

Standard Room, 2 Queen Beds, Partial Ocean View

  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 2 Queen Beds, Balcony, Pool View

  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Balcony

  • Sleeps 3
  • 1 King Bed

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed

Executive Suite, 1 King Bed, Balcony

  • Sleeps 3
  • 1 King Bed

Standard Room, 2 Queen Beds, Patio, Pool View

  • Sleeps 4
  • 2 Queen Beds

Executive Suite, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

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includes taxes & fees
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About this property

Castillo Real Resort Hotel

3-star St. Augustine hotel steps from St. Augustine Beach
An outdoor pool, a steam room, and a spa tub are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include self parking, a 24-hour front desk, and express check-out. Housekeeping is available on request.
Castillo Real Resort Hotel offers 60 accommodations with DVD players and coffee/tea makers. Pillowtop beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

An outdoor pool and a spa tub are on site. Other recreational amenities include a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an outdoor pool, Castillo Real Resort Hotel provides a spa tub and a steam room. Wired and wireless Internet access is complimentary. This Art Deco hotel also offers a vending machine, multilingual staff, and tour/ticket assistance. Onsite parking is available (surcharge).

Castillo Real Resort Hotel is a smoke-free property.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Uncovered self parking on site (USD 10.65 per day)
  • Onsite parking includes off-street options

Things to do

  • Outdoor pool
  • Spa tub
  • Steam room

Family friendly

  • DVD player
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Art Deco architecture
  • Built in 2005
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from July 22 2024 to March 31 2025 (completion date subject to change). The following areas are affected:
  • Front desk
  • Hallway
  • Lobby
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15 per night

Property payment types

Important information

Optional extras

  • Uncovered self parking fee: USD 10.65 per day
  • Rollaway bed fee: USD 15 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Property is also known as

Castillo Real Hotel
Castillo Real Hotel St. Augustine
Castillo Real St. Augustine
Castillo Real Resort
Castillo Real Resort Hotel Hotel
Castillo Real Ascend Hotel Collection
Castillo Real Resort Hotel St. Augustine
Castillo Real Resort Hotel Hotel St. Augustine
Castillo Real an Ascend Hotel Collection Member

Castillo Real Resort Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 550 out of 1034 reviews" "
Rating 8 - Good. 241 out of 1034 reviews" "
Rating 6 - Okay. 135 out of 1034 reviews" "
Rating 4 - Poor. 60 out of 1034 reviews" "
Rating 2 - Terrible. 48 out of 1034 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay
This isn’t a big busy fancy hotel , Which was perfect, besides the updating construction going on ( we didn’t hear a thing ) and new restaurant coming not open yet. The hotel was pleasant and staff was polite and informative. The only thing that needs addressed was there is no direct light in the bathroom only thru the door opened where the toilet and shower was , which didn’t make sense but the pool was pleasantly clean and cool! We will definitely stay here again can’t wait for all the renovations and restaurant space to open. If you don’t like crowds this hotel is a nice romantic spot and a short walk to the beach, to watch the Sunrise!
Pool view 3rd floor
Stayed 2 nights in Aug 2024

6/10 Okay

Sharon

Business traveler
Liked: Staff & service
Doing remodeling on several floors, hit tub not working for the entire 9 days. Holes in walls in the room, bugs in hallways and trash not being picked up daily from ice/vending room
Stayed 8 nights in May 2024

8/10 Good

Daniel

Loved beachside location; very convenient to beach and restaurants. Property advertised renovations but I didn't see anything about paying to park which I totally disagree with at any hotel. Very spacious room and comfortable bed; we would stay here again no problem
Stayed 1 night in Aug 2024

2/10 Terrible

Sir

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2024

2/10 Terrible

Stephanie

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Here's a revised version of your review with the addition: --- We had a terrible experience at this hotel. As soon as we walked in, there was dust everywhere from the ongoing construction. When we reached our room, we found it filled with flies. To make matters worse, the pillows were heavily stained, and when we checked underneath, we found hair all over, likely from the previous guests. We reported this to management, who promised to have the room cleaned. However, when we returned, the same pillows were merely propped up to look as if they'd been changed, and the sheets still had the hair and stains. To top it all off, we encountered a giant cockroach scattering across our room. This was easily one of the most unsanitary and appalling hotel experiences I've ever had.
Stayed 2 nights in Aug 2024

8/10 Good

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities
It was a lot more outdated than i thought it was going to be… Location is great but the room wasn’t very impressive for the price.
Stayed 1 night in Aug 2024

8/10 Good

Marelys

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the room ( spacious and nice), the location by the beach, the clean pool, and the front desk staff and manager who were so welcoming.
Stayed 1 night in Aug 2024

8/10 Good

Douglas

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The pool was nice and the steam room was refreshing. However, the sauna did not work and the restaurant was not open and that was not mentioned when we called them. Also, they are undergoing construction in the lobby and that was not mentioned either. They should be upfront about the condition that their hotel is in when people book a room.
Stayed 4 nights in Jul 2024

6/10 Okay

Ted

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
We will miss The Castillo Real we remember.
Hotel has been “under construction” for longer than I-75. Jack hammers on Saturday morning… Our balcony had 4 visible wasps nest that we asked to be removed shortly after checking in… I bet a week stay at a different hotel they are still there. AC struggled to keep up, I am an HVAC professional, something was off. The elevator was miserable, the bldg. is only 4 stories. Our 4th and probably last stay. Good luck Hilton.
Stayed 3 nights in Aug 2024

10/10 Excellent

Hannah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice front desk manager and great room! Loved the pool and proximity to beach.
Stayed 1 night in Aug 2024

10/10 Excellent

Joni

Liked: Cleanliness, amenities
The property was being renovated but it didn’t affect our stay. The renovations are beautiful and loved the updated room.
Stayed 1 night in Jul 2024

2/10 Terrible

Betty

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not as advertised and beware of parking
I understand the hotel is under a remodel. I can overlook not having somewhere to hang a wash rag in the shower or the paint on the door jam not being done correctly. What I can’t overlook are the dips in the floor of our room that almost tripped my husband. What I can’t overlook is the elevator feeling like the Tower of Terror when my husband, 6 year old and myself get in with an overnight bag a piece. What I can’t overlook is having the trailer hitch being stolen off of my truck while parked in the handicapped spot right by the front door under the security camera and no one seeing a thing or being basically brushed off by the hotel staff (Ben, Rhonda and the hotel manager).
Stayed 1 night in Jul 2024

10/10 Excellent

rosalian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice comming back soon
Stayed 1 night in Jul 2024

8/10 Good

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was under minor repairs, but it didn’t really interfere with my stay. The front desk employees were very nice, and they even let us check in a little early. There are places to eat and shop in walking distance to the hotel. It wasn’t crowded during my stay, and I never heard other guests when I was in my room. The section of the beach near the hotel didn’t get crowded during the week I was there. Some of the outlets didn’t work in the bathroom, and the shower’s water pressure wasn’t great. Still, I’d stay there again. I’m sure the minor issues will be handled once the repairs are all finished.
Stayed 4 nights in Jul 2024

8/10 Good

Scott

Traveled with family
Liked: Cleanliness, staff & service
The property was under renovation at the time of my stay. The front desk did upgrade my room when I called to check if the hotel was opened due to a hurricane Debby. The room was clean and a good size. The view of the ocean and pool was very nice.
Stayed 2 nights in Aug 2024

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 2 nights in Jul 2024

8/10 Good

Darrell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was construction going on in the hotel and they claimed beach access but it was closed down for some kind of construction also
Stayed 2 nights in Jul 2024

6/10 Okay

Margaret

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was great! Bed very comfortable. No light fixture in bathroom very dark!! Hotel is undergoing renovation so kind of a mess right now.
Stayed 2 nights in Aug 2024

8/10 Good

Pablo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is great and I would love to go back soon. Really liked the pool. The only negative was that it is still undergoing some construction.
Stayed 1 night in Jul 2024

4/10 Poor

Jayci

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Very friendly staff, great location. Restaurant was never open which was a bummer. The WiFi was down for 3 of 4 days we were there. Main floor was being painted while we were there which will be good for future people staying here. The painting was a an inconvenience for us since we were dodging wet walls and painters to get to and from the pool. We had to have room service change the sheets because they were stained after just being cleaned, the blankets had rips in them. The water pressure in the showers was terrible, could barely rinse shampoo out. Pool area was nice and quiet. Location was amazing. Very short walk to the beach and other food/shops. Overall a nice place but our timing made for an unpleasant experience with no wifi, no water pressure, no restaurant and the building being under renovation. We were not warned of these things or we would’ve chosen a different location.
Stayed 4 nights in Jul 2024

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. We were happy with the stay.
Stayed 1 night in May 2024

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
We needed a hotel for just 2 nights. The hotel was very transparent about their renovations, but we were never affected. It was quiet, clean, very convenient, and the staff were great!
Stayed 2 nights in Jul 2024

8/10 Good

Verified traveler

Liked: Room comfort
Expected better
When booked we were not aware they were under construction. Several lights in our room did not work, the vent on the wall was tore off the wall. The beach was being dredged so our view was the dredging equipment. We did enjoy the beautiful pool area & made the best of a less than ideal situation. :)
Stayed 1 night in Jul 2024

10/10 Excellent

Brittnee

Traveled with family
Suites are one large studio room with bathrooms. The only difference is an outside balcony. I wouldn’t call this a suite. The hotel and nearby beach are under construction parking is $10 daily and we ended up request a day bed
Stayed 1 night in Jul 2024

2/10 Terrible

billie

Stayed 2 nights in Jul 2024