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Castillo Real Resort Hotel

3.0 star property

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Photo gallery for Castillo Real Resort Hotel

Lobby lounge
Outdoor pool
Lobby lounge
Cleanliness standards
Front of property

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot Tub
  • 24/7 front desk
  • Parking available
  • Air conditioning
  • Free WiFi

Explore the area

Map
530 A1a Beach Blvd, St. Augustine, FL, 32080
  • St. Augustine Beach
    ‪2 min walk‬
  • Anastasia State Park
    ‪5 min drive‬
  • St. Augustine Lighthouse & Maritime Museum
    ‪6 min drive‬
  • St. Augustine, FL (UST-Northeast Florida Regional)
    ‪24 min drive‬

Room options

Standard Room, 1 King Bed, Accessible, Pool View

  • Sleeps 3
  • 1 King Bed

Executive Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

Standard Room, 1 King Bed, Partial Ocean View

  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

Standard Room, 2 Queen Beds, Partial Ocean View

  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 2 Queen Beds, Balcony, Pool View

  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Balcony

  • Sleeps 3
  • 1 King Bed

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed

Executive Suite, 1 King Bed, Balcony

  • Sleeps 3
  • 1 King Bed

Standard Room, 2 Queen Beds, Patio, Pool View

  • Sleeps 4
  • 2 Queen Beds

Executive Suite, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

Similar properties

View from property

Guy Harvey Resort on St Augustine Beach

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
4.3 out of 5, Excellent, (2429)
The price is $197
per night
$220 total
includes taxes & fees
Apr 23 - Apr 24
Guy Harvey Resort on St Augustine Beach

About this property

Castillo Real Resort Hotel

3-star St. Augustine hotel steps from St. Augustine Beach
Along with an outdoor pool, this smoke-free hotel has a hot tub and self parking. WiFi in public areas is free. Other amenities include a 24-hour front desk, express check-out, and tour/ticket assistance. Housekeeping is available on request.
Castillo Real Resort Hotel offers 60 accommodations with DVD players and coffee/tea makers. Pillowtop beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

An outdoor pool and a hot tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Castillo Real Resort Hotel features an outdoor pool and a hot tub. Wired and wireless Internet access is complimentary. This Art Deco hotel also offers a vending machine, multilingual staff, and tour/ticket assistance. Onsite parking is available (surcharge).

Castillo Real Resort Hotel is a smoke-free property.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Uncovered self parking on site (USD 10.65 per day)
  • Onsite parking includes off-street options

Things to do

  • Hot tub
  • Outdoor pool

Family friendly

  • DVD player
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Art Deco architecture
  • Built in 2005
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from July 22 2024 to March 31 2025 (completion date subject to change). The following areas are affected:
  • Front desk
  • Hallway
  • Lobby
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15 per night

Property payment types

Important information

Optional extras

  • Uncovered self parking fee: USD 10.65 per day
  • Rollaway bed fee: USD 15 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Property is also known as

Castillo Real Hotel
Castillo Real Hotel St. Augustine
Castillo Real St. Augustine
Castillo Real Resort
Castillo Real Resort Hotel Hotel
Castillo Real Ascend Hotel Collection
Castillo Real Resort Hotel St. Augustine
Castillo Real Resort Hotel Hotel St. Augustine
Castillo Real an Ascend Hotel Collection Member

Castillo Real Resort Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 549 out of 1134 reviews
Rating 8 - Good. 256 out of 1134 reviews
Rating 6 - Okay. 165 out of 1134 reviews
Rating 4 - Poor. 87 out of 1134 reviews
Rating 2 - Terrible. 77 out of 1134 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Levy

Liked: Cleanliness, staff & service, room comfort
Architect's perspective.
The remodel finishes have to improve in order to improve the star rating.
Stayed 2 nights in Jan 2025

10/10 Excellent

Anisley

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un ambiente súper trankilo m gusto mucho a pesar k esta en reparaciónn es súper lindo
Stayed 2 nights in Jan 2025

2/10 Terrible

Eddie

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
False advertising. No amenities as advertised rooms were incomplete not offering all normal items and furnishings. No mention ANYWHERE that the property was under construction. By the time we checked end (later at night due to work) we had no other options. We were also “on the hook” due to our payment was processed. This property should not be listed as an option. It was far from being the “resort” hotel we were expecting. Unsatisfactory
Stayed 2 nights in Jan 2025

6/10 Okay

Billy

Disliked: Property conditions & facilities
Under Renovation
Hotel is in the process of transitioning to Hilton ownership and undergoing an extensive renovation. A lot of construction. No dining facilities, Room was sparse and bear. Maybe after renovation it will be better.
Stayed 1 night in Dec 2024

2/10 Terrible

Esther

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel has construction everywhere no water pressure at all. the service was terrible.
Stayed 3 nights in Dec 2024

2/10 Terrible

Lucas

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff of this location do not do their jobs, we requested room service more than five times in three days and no onemade up our room, my girlfriend and I eventually walked around the hotel and found towels and toilet paper ourselves Also, there was long hair and pubic hair still in the shower from the previous guests, which says they don’t even clean properly when they do get to cleaning rooms The showers are temperature controlled, but for the most part was still warmer than most of the hotels that we stayed at in Florida as everyone seems to have the heat dialled down.
Stayed 1 night in Jan 2025

2/10 Terrible

Lucas

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff of this location do not do their jobs, we requested room service more than five times in three days and no onemade up our room, my girlfriend and I eventually walked around the hotel and found towels and toilet paper ourselves Also, there was long hair and pubic hair still in the shower from the previous guests, which says they don’t even clean properly when they do get to cleaning rooms The showers are temperature controlled, but for the most part was still warmer than most of the hotels that we stayed at in Florida as everyone seems to have the heat dialled down.
Stayed 1 night in Jan 2025

2/10 Terrible

Lucas

Traveled with partner
Disliked: Cleanliness, amenities
We stayed for three nights and yes, they were booked on three separate reservations so It didn’t notify housekeeping every day but we went to the front desk three times and asked to have out room made up and even called down an additional two times and our room wasn’t made up a single time in three days and nobody ever seemed to care, my girlfriend and I walked around the hotel, and there was open doors for housekeeping services so we found our own towels and found some additional toilet paper on one of the cleaning carts. After spending close to C$1000 on the hotel for three nights having to find your own towels or knowing that the staff doesn’t care is a tough pill to swallow. There was also black hair and pubic hair in the shower from the previous guest, which shows you the rooms are not being cleaned properly, even when they will be attended to I gave you an extra star for service because the gentleman at the front desk is extremely accommodating and very friendly, either he never made the calls for housekeeping or housekeeping just didn’t care, but he was the only bright spot at your hotel was how friendly he was Showers also do not get hot here and they are temperature controlled, but they were still hotter than some of the other hotels we stayed at during our trip. Everyone seems to have the heat turned down in Florida.
Stayed 1 night in Jan 2025

6/10 Okay

Leismy

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property is under renovation. Expect dust and noise in the morning. Also, the quality of the work is not good..there are some uneven floors in the room or not good finishing of the work. The restaurant, Gym sauna and lobby are under construction.. the jacuzzi is open .. and the location is very convenient next to the beach and restaurants
Stayed 4 nights in Jan 2025

8/10 Good

Jose

Stayed 2 nights in Jan 2025

2/10 Terrible

Steven

Traveled with family
Worst experience ever getting a hotel. Will not recommend.
Stayed 1 night in Jan 2025

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Terrible
The hotel was under construction…very dusty and room smelled. We didn’t have hot water and the front desk said “this hotel doesn’t have that hot of water”. We also had a spider in the bathroom. We had a 5 year old and was too much to try and change hotels.
Stayed 1 night in Jan 2025

6/10 Okay

ilya

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Average but has potential
staff was friendly and pleasant, room rate was lower which was good. Most ameneties were not available as its going thru a rebuild. No restaurant, no gym, lobby was under construction, pool was not heated and hot tub did not have jets working. Parking was $10 a night when there is a free public lot next door seemed chinsy to charge for parking when most of property was not available to use. Beach is walking distance which is very nice, overall once place is finished it should be very nice.
Stayed 2 nights in Jan 2025

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, amenities
Under construction but will be very nice when done great front desk people
Stayed 1 night in Jan 2025

2/10 Terrible

barabra

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This hotel is under construction but hasn’t nothing No even the light in the bathroom No microwave no fridge I think the need to close and open when they are ready
Stayed 1 night in Jan 2025

8/10 Good

Janet

Traveled with partner
Disliked: Amenities
Easy walk to beach.
Stayed 1 night in Jan 2025

8/10 Good

Simrit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

Tara

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE!!!! This property is under massive renovation. They currently do not even have a lobby. First our door didn’t lock from the outside, the water in the sink backed up, no water pressure, they are ripping up carpet, there isn’t a light installed by sink so they just put a bedside lamp there. The flooring in room is not complete so there is a sharp edge getting from bed to bathroom. We left two days early. There wasn’t anyone at the card table to check out. I called the following day and said we left. They have offered to refund my parking fee. They are rude on the phone, actually hung up on me. I only asked for one night refund and parking. Save yourself some grief. Stay at the Hampton Inn. They are extremely nice there.

10/10 Excellent

DIANA

Stayed 1 night in Jan 2025

8/10 Good

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

2/10 Terrible

ENALI

Disliked: Cleanliness, staff & service, property conditions & facilities
See google
Stayed 2 nights in Dec 2024

10/10 Excellent

Kevin

Stayed 2 nights in Dec 2024

2/10 Terrible

N

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible Stay – Roaches and Blood on Sheets I had an incredibly disappointing experience during my stay at this hotel. Upon entering the room, I immediately noticed alive roaches crawling around. To make matters worse, when I went to inspect the bed, there was visible blood on the sheets. I informed the staff about these issues, but to my shock, they did absolutely nothing to accommodate me or rectify the situation. There was no offer to change my room, provide clean sheets, or even an apology for the unsanitary and unsafe conditions. This level of disregard for cleanliness and guest comfort is completely unacceptable. I would not recommend this hotel to anyone, and I sincerely hope management takes this feedback seriously to ensure future guests do not have the same experience.
Stayed 1 night in Jan 2025

4/10 Poor

Jack

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2024