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Castillo Real Resort Hotel

3.0 star property

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Photo gallery for Castillo Real Resort Hotel

Lobby lounge
Outdoor pool
Lobby lounge
Cleanliness standards
Front of property

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot Tub
  • 24/7 front desk
  • Parking available
  • Air conditioning
  • Free WiFi

Explore the area

Map
530 A1a Beach Blvd, St. Augustine, FL, 32080
  • St. Augustine Beach
    ‪2 min walk‬
  • Anastasia State Park
    ‪5 min drive‬
  • St. Augustine Lighthouse & Maritime Museum
    ‪6 min drive‬
  • St. Augustine, FL (UST-Northeast Florida Regional)
    ‪24 min drive‬

Room options

Standard Room, 1 King Bed, Accessible, Pool View

  • Sleeps 3
  • 1 King Bed

Executive Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

Standard Room, 1 King Bed, Partial Ocean View

  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

Standard Room, 2 Queen Beds, Partial Ocean View

  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 2 Queen Beds, Balcony, Pool View

  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Balcony

  • Sleeps 3
  • 1 King Bed

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed

Executive Suite, 1 King Bed, Balcony

  • Sleeps 3
  • 1 King Bed

Standard Room, 2 Queen Beds, Patio, Pool View

  • Sleeps 4
  • 2 Queen Beds

Executive Suite, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

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View from property

Guy Harvey Resort on St Augustine Beach

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
4.3 out of 5, Excellent, (2458)
The price is $251
per night
$280 total
includes taxes & fees
May 14 - May 15
Guy Harvey Resort on St Augustine Beach

About this property

Castillo Real Resort Hotel

3-star St. Augustine hotel steps from St. Augustine Beach
Along with an outdoor pool, this smoke-free hotel has a hot tub and self parking. WiFi in public areas is free. Other amenities include a 24-hour front desk, express check-out, and tour/ticket assistance. Housekeeping is available on request.
Castillo Real Resort Hotel offers 60 accommodations with DVD players and coffee/tea makers. Pillowtop beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

An outdoor pool and a hot tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Castillo Real Resort Hotel features an outdoor pool and a hot tub. Wired and wireless Internet access is complimentary. This Art Deco hotel also offers a vending machine, multilingual staff, and tour/ticket assistance. Onsite parking is available (surcharge).

Castillo Real Resort Hotel is a smoke-free property.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Uncovered self parking on site (USD 10.65 per day)
  • Onsite parking includes off-street options

Things to do

  • Hot tub
  • Outdoor pool

Family friendly

  • DVD player
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Art Deco architecture
  • Built in 2005
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15 per night

Property payment types

Important information

Optional extras

  • Uncovered self parking fee: USD 10.65 per day
  • Rollaway bed fee: USD 15 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Property is also known as

Castillo Real Hotel
Castillo Real Hotel St. Augustine
Castillo Real St. Augustine
Castillo Real Resort
Castillo Real Resort Hotel Hotel
Castillo Real Ascend Hotel Collection
Castillo Real Resort Hotel St. Augustine
Castillo Real Resort Hotel Hotel St. Augustine
Castillo Real an Ascend Hotel Collection Member

Castillo Real Resort Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 551 out of 1147 reviews
Rating 8 - Good. 264 out of 1147 reviews
Rating 6 - Okay. 167 out of 1147 reviews
Rating 4 - Poor. 87 out of 1147 reviews
Rating 2 - Terrible. 78 out of 1147 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lindsey

Stayed 1 night in Jan 2025

4/10 Poor

Richard

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Under construction. Not mentioned when booked. Also told limited to restaurant and fitness. All areas under construction. Sunday morning 8:15 saw noise
Stayed 1 night in Jan 2025

4/10 Poor

Hillary, Palmer

Traveled with family
Our check in was awesome on Friday night. The attendant at check in was great and very welcoming. Unfortunately, it went downhill From there. We did not have any hot water in our room the whole trip and when we asked about it, we were disregarded completely. They said no one else has complained and stated a maintenance person had looked into it. Later we found out that was a lie because the maintenance person was out injured. They did say they would have someone come look from another hotel, but not sure that actually happened because the water never got warm. We all avoided going in the hot tub or taking showers because it was just not comfortable to do so. They did offer a room change at one point, but when we went to look at it, the water still did not get above lukewarm. Overall, just very disappointed in the attitude of the staff and their disregard for our attempts to get it fixed, not only for us but for future guests. The renovations seem like they will be amazing, but with poor staff, it won’t make any difference. Wish we’d had the same gal as the first night for the whole stay.
Stayed 2 nights in Jan 2025

2/10 Terrible

Richard

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
“Entire” Property under construction You are staying in a construction site worker’s noise destruction bedrooms have floor lamp in bathroom no water pressure barely hot water workers staying in hotel loud drunk.. area is nice though old school quiet
Stayed 1 night in Jan 2025

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never again

Well if you want to stay in a construction site this is the place ,Hilton hotels should be ashamed of there project management staff ,first of all you do not try to remodel whole hotel/resort all at once if so just close it down completely and do it ,not Hilton small unorganized crew that petty much showed up anytime and did not complete one single aspect ,in my 43 years in construction, i ever seen such chaos, every floor, every section restaurant, lobby , stairway, rooms ,left incompelted , piece of advice start in one area /floor and do complete then move to next area /floor by time you complete entire project the cost along with be reduced ,project length would be reduced,
Stayed 2 nights in Jan 2025

10/10 Excellent

Christina

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2025

4/10 Poor

Danny

Liked: Room comfort
Disliked: Staff & service
Stayed 2 nights in Jan 2025

4/10 Poor

Kerine

Liked: Room comfort
Disliked: Property conditions & facilities
The entire place is being remodeled. There is no lobby, its a construction site. We were awoke to saws & jackhammers at 8am on a holiday.
Stayed 1 night in Jan 2025

4/10 Poor

Vanessa

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The hotel is under construction. More then what they informed us about. If I would have known how bad the construction was I would have picked another hotel or they should provide a decent discount. The room was clean & updated. Staff service was great. However, i was highlg disappointed on how much construction is happening & the hotel not informing us coreectly
Stayed 2 nights in Jan 2025

2/10 Terrible

Rosaana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property is under construction. Not floor, not desk not reception
Stayed 2 nights in Jan 2025

2/10 Terrible

Heather

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Under construction

Please call or confirm status of this hotel before booking. We wanted a romantic trip away without the kids and booked based on photos… it was completely under construction and appeared as though it should never be open to the public. Dust everywhere, hallways taped off, plastic taped everywhere… AWFUL!!! Do not stay.
Stayed 2 nights in Jan 2025

6/10 Okay

SHANI

Traveled with group
Disliked: Property conditions & facilities

Disappointing

I had previously stayed at this hotel and the beds were the most comfortable ever in a hotel. This stay was very disappointing. No more pillow top mattress as advertised. They have sold out to Hilton and it’s not the classy hotel it once was. Construction was in progress. The room was partially refurbished. No hot water in shower, no usb chargers no light in the sink vanity area, just disappointed all the way around this time. .
Stayed 2 nights in Jan 2025

4/10 Poor

Yoseline

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Come back after renovation

The hotel is under renovation. Which is fine. But it was just a mess. The rooms were not too comfortable. Bathroom is weird. Shower was a little hard to work out. Nowhere in the shower to hold stuff like soap or shampoo. The water gets way everywhere in the bathroom. i felt the bed was comfortable.
Stayed 1 night in Jan 2025

6/10 Okay

Amra

Disliked: Property conditions & facilities
Hotel is under major construction and Expedia failed to advise that.There is no front desk you basically stay on to check in and my room was under construction and open when I arrived
Stayed 1 night in Jan 2025

2/10 Terrible

Eduardo

Disliked: Staff & service
Stayed 3 nights in Jan 2025

4/10 Poor

Jose, Hialeah

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property was under renovation including guest rooms,showers floor was stained, no soap or towel holders ,toilet paper was loose from wall ,restaurant etc etc holder was loose from wa
Stayed 2 nights in Jan 2025

10/10 Excellent

Dawid

Stayed 1 night in Jan 2025

8/10 Good

Guilherme, everett

Stayed 1 night in Jan 2025

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is under construction. Dust everywhere. Show up early but no rooms ready, si when cane back at 430+, i was informed that water was out with no idea of when would be restored. Was sent to Best Western hotel
Stayed 1 night in Jan 2025

6/10 Okay

Martin

Traveled with group, Traveled with family
Disliked: Staff & service
I stayed at this hotel during the Christmas holiday and gave it three stars mainly because it is still under renovation. While I was aware from reviews that remodeling was ongoing, I didn’t expect the lobby to look like a construction site when we checked in. To my surprise, I had to sign a consent form acknowledging the remodeling and agreeing to stay at the hotel despite the conditions. This felt unusual and added to my disappointment. The staff weren’t rude, but they also didn’t go out of their way to make us feel welcome. For the price I paid, especially when compared to the Historic Inn I stayed at the night before, the overall experience felt subpar. The room we stayed in had been remodeled but hadn’t been fully completed yet. It had limited lighting, and the water in the shower was only lukewarm—not cold, but definitely not hot enough for a comfortable shower. Additionally, despite the hotel being relatively empty due to renovations, they still charged a $10 parking fee. Waiving this fee would have been a thoughtful gesture to offset the inconvenience caused by the construction. My suggestion is to wait until the renovations are complete before staying here. I’m expecting that once the remodeling is finished, this hotel will have a decent look and live up to the standards of a pricey resort.
Stayed 1 night in Dec 2024

4/10 Poor

michael

Disliked: Property conditions & facilities
When they said that it was being renovated, they didn’t say it was pretty much gutted completely. They should not have guest in this hotel at this time.
Stayed 2 nights in Jan 2025

6/10 Okay

Sue

Traveled with partner
Disliked: Staff & service
While our actual room was nice & roomy, the building was under construction, we were greeted very poorly & rudely, tried checking in 3 times & our room was finally ready for check in at 5:30 pm, front desk was so rude, kitchen a real desk, just a table in the middle of a construction zone, late check in due to lack of staff we assumed, had we known that this place was so unorganized, we would’ve never booked a room, I would not recommend staying here until they are completely finished updating & getting properly staffed. Terrible experience.
Stayed 1 night in Jan 2025

8/10 Good

Levy

Liked: Cleanliness, staff & service, room comfort

Architect's perspective.

The remodel finishes have to improve in order to improve the star rating.
Stayed 2 nights in Jan 2025

10/10 Excellent

Anisley

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un ambiente súper trankilo m gusto mucho a pesar k esta en reparaciónn es súper lindo
Stayed 2 nights in Jan 2025

2/10 Terrible

Eddie

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
False advertising. No amenities as advertised rooms were incomplete not offering all normal items and furnishings. No mention ANYWHERE that the property was under construction. By the time we checked end (later at night due to work) we had no other options. We were also “on the hook” due to our payment was processed. This property should not be listed as an option. It was far from being the “resort” hotel we were expecting. Unsatisfactory
Stayed 2 nights in Jan 2025