10/10 Excellent
Alice
Traveled with partner
Dec 13, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very convenient to visiting St. Augustine and the surrounding area. There is construction just south of the road it's located on which made it a little tricky to get there the first time. After that, it was easy.
The only problems we had was that the ice machine on our floor quit working the third day. I reported it, but it wasn't fixed. We left after the second report, so I don't know if it was fixed.
Also, the TV lost its guide feature after the first day, and Netflix wasn't available free as advertised. When I brought this up to the front-desk person on check-out, he was surprised because the system had just been updated to allow access to Netflix.
We did have a problem with parking one night because we were late returning and there was a tanker truck taking up 9 parking spaces. When we reported it to the front desk, the clerk went out and moved her car to give up a spot.
Overall, it was a very enjoyable stay, despite the very minor problems we encountered. It was one of the quietest hotels I've ever been in. The hotel was full, but the only noise we heard was an occasional door opening or closing. We didn't even hear running water from the adjacent room.
P.S. The mattress was wonderful. I was wishing I could figure out a way to get a king-sized one in my small SUV. I would have tried to buy it if I could have.
Alice
Stayed 4 nights in Dec 2024